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Account Coordinator - Cashier's Office

Embry-Riddle Aeronautical University
Arizona, United States
Salary Not Specified
Posted Date
Sep 26, 2022

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida, and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace, and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2020-21, there were over 10,700 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 32,700 students in total enrolled with the University around the world.

The Opportunity:

Embry-Riddle Aeronautical University’s Prescott, Arizona campus is hiring a Account Coordinator to support the Bursar (Cashier) Department. Embry-Riddle's Prescott Campus is respected worldwide for cutting-edge instruction and training for tomorrow’s aviation, aerospace, security and intelligence leaders. Prescott is a mile-high city and its climate reflects seasonable weather excellent for flying. Daytime averages are 80°F in the summer and 45°F in the winter. At 5,000 ft. above sea level, it boasts a mild climate, clean air, pristine wilderness areas, and nearby national forests. The university is a small, private, residential university in the mountains of Arizona with approximately 3,500 students. Staff/faculty/student interaction is highly valued and is a central theme of our campus. It is located 100 miles north of Phoenix and 120 miles south of the Grand Canyon.

The Account Coordinator at the Cashier’s office is often the first point of contact for students and parents once students are enrolled. We find that first impressions and great customer service is key to building good relationships and trust between our students/parents and the university.

In this position, an individual is expected to: Provide front-line customer service to the Cashier’s Office. Receipt all financial transactions for both students & non-students. Operate & balance cash drawer. Responsible for interpreting & explaining student financial accounts. Third Party billing for International students as well as Domestic. Interpret and explain student financial accounts. Enforce University policies and procedures regarding student financial services. Reviews & approves daily refund reports. Process Third Party billing for international & domestic students, run reporting & follow-up on Sponsor Aging accounts. Review flight financial activity. Run & work credit balance reports. Process student refunds. Post HR tuition waivers from Imaging Workflow, identify and clear third party payment from wire workflow so that payments can be applied to sponsor accounts correctly. Receipt financial transactions, both student and non-student revenue into TouchNet Cashiering, operate and balance cash drawer. Back up for scanning of daily work/reports.
  • Run & work credit balance reports, send notices to students no longer enrolled. Process student refunds. Post HR tuition waivers from Imaging Workflow, identify and clear third party payment from wire workflow so that payments can be applied to sponsor accounts correctly.

  • Must be able to identify and solve student account problems. Direct students to the proper office in order to reach the quickest and best solution for the student. Avoid “running the student around”. Investigation of accounts upon inquiry of both parents and students to provide resolution. Understand and explain student financial activity connected with Registration, Refund and Withdrawal periods.

  • Oversee all flight financial activity. Understand and enforce the collection policy for flight. Provide customer service for the Flight ETA-POS system. Run and balance daily ETA-POS & EagleCard reports and record revenue. Run daily Eagle Card reports and post deposits in system.

  • Assist with scanning of checks daily, scan daily work and student information forms and check accuracy of scanned work in Imaging.

  • Work & run third party sponsor billing for international and domestic students. Prepare sponsor billing according to government contracts/financial guarantees and monitor payments.​

  • All other duties as assigned by the Office Manager.

  • Scholarships/Trusts: Request and monitor external student scholarships; Work with Financial Aid to process and clear scholarship checks thru G/L account to post to student accounts; Monitor and bill student third-party sponsors for tuition, fees and flight; Enforce all cashier and student financial policies and procedures in the flow of daily transactions and communication to the student body. Assist in opening and closing of department. Balance and close out system and scan check deposit to bank.

ERAU benefits include:
  • Retirement Plan - ERAU offers immediate vesting and provides a 6% gift and will match up to 4% of employee contributions

  • Two BCBS health plans – PPO and high deductible plan with a health savings account

  • Tuition waivers for employees, spouses, and dependent children

  • Use of various campus services: fitness center, library, mailroom and enjoy observation flights

  • Read and comprehend instructions, write information, and complete simple forms.

  • High school (or GED) level ability in spelling, grammar, basic composition, and math.

Required skills, knowledge, abilities:
  • Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications. Proficient skill on 10-key adding machine.

  • One to three years of banking or related cash experience.

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