Hispanic/Latinx Student Advisor

San Jose State University
California, United States
Salary Not Specified
Posted Date
Sep 23, 2022

View more

Position Type
Administrative, Academic Affairs, Academic Administration, Other Academic Affairs, Business & Administrative Affairs, Affirmative Action & Equal Opportunity, Student Affairs, Disabled Student Services, Other Student Affairs
Employment Type
Full Time

Job Summary

Reporting to the Associate Dean of Academics and under the supervision of the Director of the School of Information, and receiving work lead direction from the Associate Director of the School of Information within the College of Professional and Global Education, the Hispanic/Latinx Student Advisor works independently in order to ensure the provision of a wide range of online services to a diverse body of graduate students who are geographically dispersed. The incumbent works closely, specifically with Hispanic students, to ensure academic success, while conducting data analysis and policy research, to identify areas of needed improvement in the program in order to achieve programmatic goals. The incumbent is expected to make recommendations for change in outreach, marketing, communications, and student engagement for Hispanic students based on the acquired information; implement changes, and evaluate changes for success, or further recommendations. The incumbent serves as a liaison between the students, the School of Information, the office of Graduate Admissions and Program Evaluation and the Registrar’s Office, in order to coordinate the best processes and care for online students while they work through the program.

The School of Information (SOI) offers three master’s degree programs (MLIS, MARA, Informatics), a post-master’s certificate program in library and information science, and an advanced certificate in the strategic management of digital assets and services. These programs serve over 2000 students drawn from California, other US States, Canada and several other countries. All degrees and certificates are delivered 100% online. All communication with students and faculty is conducted 100% online.

Key Responsibilities
  • Collect, analyze, and address retention, persistence and time-to-degree data in the MLIS, MARA, Informatics, and certificate programs for Hispanic students to achieve school goals
  • Independently research, design, manage and evaluate new procedures, advising resources, and eAdvising tools to support Hispanic students
  • Maintain ongoing effective working relationships with a wide range of diverse and globally distributed students using online communication
  • Conduct qualitative and quantitative survey analyses from data pertaining to Hispanic students in the MLIS, MARA, Informatics and Certificate programs. Draw conclusions, make recommendations, and prepare data for reporting and presentation
  • Gather, analyze, and present reports of exit surveys, alumni surveys, and other survey trends pertinent to Hispanic students biannually to faculty and administrators and make recommendations that lead to the development, alteration, implementation, and evaluation of programs and services for Hispanic students in the MLIS, MARA, Informatics, Post-Masters Certificate, Digital Assets Certificate and Open Classes program improvement
  • Evaluate implemented changes to identify success or necessary additional changes
Knowledge, Skills & Abilities
  • Thorough knowledge of methods, procedures, and policies of the School of Information’s online programs
  • Fluent in speaking, writing, and reading Spanish
  • Thorough knowledge and ability to use software applications, such as: PeopleSoft, Google Apps, MS Office, Qualtrics, Canvas, Zoom, Drupal, Drop Out Detective, WebAdMIT, SAMI, Student Data Warehouse
  • Skill and ability to independently research, investigate and articulate, in an online graduate school context, the advising theories and best practices for Hispanic students
  • Skill to cultivate business relationships with campus units and outside organizations and individuals that may enhance the School’s recruitment and retention goals
  • Ability to use sound judgement and discretion and appropriately handle sensitive communications with employee, students, applicants, and external agencies
  • Demonstrated ability to research, evaluate, and provide information regarding policies and procedures, to suggest course of actions which will resolve issues, and to promote cordial and collegial relationships
  • Ability to perform accurately in a detail-oriented environment
Required Qualifications
  • A bachelor's degree and/or equivalent training
  • Two years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs
Preferred Qualifications
  • Masters degree in Library and Information Science
  • Working online with students
  • Advising graduate students
  • Fluent in Spanish (speaking, reading, writing)
  • Experience with researching, analyzing, interpreting, and evaluating data
  • Written and verbal presentation experience


Classification: Administrative Analyst/Specialist - Exempt I
Anticipated Hiring Range: $5,000/month - $5,350/month
CSU Salary Range: $4,170/month - $7,545/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest
All applicants must apply within the specified application period: September 23, 2022 through October 11, 2022 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu .

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: September 23, 2022 (9:00 AM) Pacific Daylight Time
Applications close:

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert