The Adobe Support Specialist primarily serves as a tier 1 resource
directly working with end-users to address their needs for help
with gaining access to, installing, and using Adobe software
provided under VCU's Enterprise Term License Agreement. This
position is responsible for handling incoming incidents and service
requests from end-users, guiding end-users through VCU-specific
processes, troubleshooting software installation and sign-in issues
with end-users, and developing resources for end-users to
self-troubleshoot the most common types of issues themselves such
as how-to articles with screenshots, video guides, and other
resources. This position is designed for a VCU student with
intermediate IT skillset who also has intermediate to advanced
knowledge and experience with Adobe Creative Cloud applications
such as Photoshop, Illustrator, Premiere Pro, Spark Pages,
Portfolio, and others. This position is part-time and will be
limited to 1480 hours per year.
- 1 to 2 years of IT work experience
- 1 to 2 years of Adobe software experience
Salary Range: $18/hr to $20/hr
Department: Academic Technologies
- Several years of advanced IT troubleshooting experience,
especially with Adobe software installation.
- Advanced experience and skills using Adobe software.
- CompTIA A+ Certification is preferred and required within 1
year of hire date.
Employment Type: H1 - Hourly
Restricted Status: No
Exemption Status: Non-Exempt
Contact Name: Houston Griffith
Contact Email: email@example.com