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Sr. ADA Program Specialist

Northeastern University
Massachusetts, United States
Salary Not specified
Posted Date
Sep 23, 2022

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Position Type
Administrative, Student Affairs, Minority & Multicultural Affairs
Employment Level
Employment Type
Full Time
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Sr. ADA Program Specialist

About the Opportunity

Reporting to the Associate Director for Absence Management, the Sr. ADA Program Specialist (APS) holds primary responsibility for managing the disability and pregnancy-related accommodation process for employees and applicants for employment. The Sr. APS will assess, coordinate, and implement reasonable accommodations for faculty and staff by working collaboratively with other key members of the university including, but not limited to, HR, department managers, and the Office of General Counsel. This position works to advance accessibility in university programs and services as it relates to equal access in employment. The Sr. APS will lead training initiatives to educate members of the university on ADA compliance and best practices to support employees with disabilities.


  • Engages in the interactive process with employee and key stakeholder(s) to review, assess, and make determination on reasonable accommodations for both disability and pregnancy-related matters

  • Ensures decisions for reasonable accommodations are made timely and in adherence to federal, state, and local disability regulations
  • Reviews sensitive medical documentation and communicates, as needed, with treating providers

  • Maintains consistency in decision making and accommodation process, while ensuring each request is assessed on an individualized case-by-case assessment

  • Documents and maintains up to date records of interactions and steps through the interactive process, including request outcomes, in system of record

  • Drafts and issues determination on accommodation requests

  • Provides training on the employee accommodation process and other disability-related topics to managers, division leaders and university partners and during new-hire orientation

  • Remains abreast on disability related regulations, industry standards, and case-law impacting individuals with disabilities

  • Maintains confidentiality in written and verbal communication

  • Partners with Associate Director for Absence management on identifying areas for process improvement and program development

  • Collaborates with Leave Management Team on intersection of ADA and leave related matters including leave exhaustion and return to work

  • Ensures members of the university are referred to appropriate offices when matters related to disability necessitate additional referrals such as issues related to discrimination or workers' compensation

  • Partners with recruitment, as applicable, to support applicants who require accommodations during the hiring process

  • Other duties as assigned


  • Bachelor's degree in psychology, social work, human services, or related field.
  • Three to five years of progressive case management experience related to ADA/ADAAA, preferably in higher education
  • Knowledge of federal and state disability regulations, specifically ADA/ADAAA, FMLA, and Massachusetts Chapter 151B
  • Ability to multitask and effectively manage competing priorities in a fast-paced environment
  • Ability to develop collaborative relationships and influence others of all levels across the university
  • Possesses ability to think critically and use analytical skills to make decisions that adhere to state and federal regulations and university policies
  • Excellent written and oral communication skills with strong attention to detail
  • Proficiency in Microsoft Office including Word and Excel with experience in database/case management systems
    Preferred Qualifications:
  • Master's degree in related field
  • Experience managing accommodations that intersect with leave of absence or workers' compensation
  • Experience supporting return to work programs
  • ADA Coordinator or National Association of ADA Coordinators Professional Associate Certificate

    Position Type

    Legal and Regulatory Administration

    Additional Information

    Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

    All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

    To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

    To apply, visit jeid-8c343f6c0c8a41469aac7c8a7408b00c
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