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IT Coordinator- C

Vassar College
New York, United States
Salary Not specified
Posted Date
Sep 23, 2022
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Vassar College

IT Coordinator- C

Department: Computing & Information Services
Duration of Position: Full year / Full time
Work Schedule:
Employee Type: Staff
Posting Date: 09/22/2022
Union Representation: CWA
Posting Number: AS282P
Pay Rate: $21.11 per hour

About Vassar College
Located in the scenic Mid-Hudson Valley, Vassar College is a highly selective, residential, coeducational liberal arts college. Vassar is deeply committed to fostering a community that reflects the values of a liberal arts education and to promoting an environment of equality, diversity and inclusiveness. Vassar seeks to create a pluralistic community for all staff, faculty and students. Vassar College is an Affirmative Action, Equal Opportunity employer, and applications from women, individuals with disabilities, veterans, and members of historically underrepresented groups are especially encouraged.Vassar College is a smoke-free, tobacco-free campus.Note: Vassar College has a universal vaccination policy requiring a COVID-19 vaccination, including a booster, for all employees except for those exempt for medical or religious reasons.

Position Summary and Responsibilities
The IT Coordinator is responsible for coordinating activities at the Help Desk, including :

  • Interacting with and supporting walk-in clients
  • Answering and recording incoming service phone calls, providing 1st level triage, creating and managing incident tickets looking for trends and patterns to generate problem records to escalate within CIS
  • Resolving hardware and software issues
  • Perform warranty hardware repair (i.e. Apple, Lenovo, Dell)
    • Apple Repairs
    • College PC Repairs
    • Student Hardware triage and repair

  • Managing Loaner pool including iPads, Laptops, and Telco equipment
  • Client consultation and sales in the Computer Store (i.e. pre-sales, advice as part of grant proposal preparations)
  • Managing Telecom tickets and incidents, processing requests with outside vendor (i.e. internal ticket system to vendors system, and troubleshooting and escalation of overdue and outstanding issues
  • Troubleshooting and resolution on ID Card printing technology and access issues
  • Provide retail sales assistance on computer related accessories
  • Overseeing student workers and assign student workers tasks as needed

  • Associate degree preferred or two years of experience supporting computing technology in an academic computing environment.
  • Retail experience highly desirable.
  • Must demonstrate ability to interact with diverse community of various levels of technical expertise.
  • Multi-tasking when competing and/or overlapping deadlines is necessary.
  • Excellent communications, technical and organizational skills are required.
  • Must be able to exercise sound judgment, work independently, and remain calm and in control under pressure.
  • Require proficiency in Windows/Mac operating systems, MS Office, Google apps, Dropbox, internet browsers, email and incident management software.
  • Demonstrated expertise in hardware repair (Mac and PC).
  • Successful candidate will be expected to complete Macintosh Hardware Repair certification.

Special Instructions to Applicants
To complete your on-line application, you will be required to attach your resume, cover letter, and contact information for 3 professional references. All attachments must be in PDF format. Review of applications will begin immediately. If you have any questions, please contact Human Resources, 845-437-5820.

For full consideration applicants should apply by:

All applicants must apply online at:

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