Educational Technology Specialist

Description

Columbia Basin College ('CBC' or the 'College') seeks an Educational Technology Specialist to engage and assist in the oversight of the daily operations of the office of Educational Technology, under the direction of the Assistant Director of Educational Technology. The Educational Technology Specialist is a professional, customer service and team-centered position responsible for providing Learning Management System (LMS) assistance to faculty and students of varying technical skill level; supporting the development and implementation of online and web-enhanced courses and digital resources; and providing technical support to students and faculty. Additionally, the Educational Technology Specialist is responsible for the maintenance and administration of all aspects of the Learning Management System (LMS) and other EdTech tools. The Educational Technology Specialist works collaboratively with Information Services (IS) on educational hardware and support options as well as with all other College units working with and planning for educational technology use. This position reports to the Assistant Director of Educational Technology.

This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by October 22, 2022 at 11:59 PM Pacific Time.


Primary Responsibilities

Technical Support: and LMS Administration:

• Provide technical services support as the administrator of the Learning Management System and its associated tools;
• Troubleshoot and resolve technical issues related to accessing the LMS and course content for faculty, staff and students;
• Ensure the installation and use of all system updates and upgrades regarding software integration with College’s LMS system;
• Identify and communicate opportunities for process and quality improvements, provide feedback on usage, defects and suggested enhancements;
• Write and maintain technical procedures and policy documentation;
• Work with vendors of educational technology products and services;
• Perform site maintenance along with archiving and record management in coordination with IS team at the College as it relates to the LMS and related online applications;
• Provide technical assistance with classroom technology, particularly as it relates to hyflex and hybrid course delivery;
• Assist with management of EdTeach applications, including student uploads, course shell management, record management, and software updates; and
• Perform other duties as assigned.

Faculty Support:

• Provide professional development mentoring and training faculty on educational technologies and their implementation in classes taught in all modalities;
• Promote use of EdTech tools and methodologies that incorporate nationally recognized best practices (such as Quality Matters) and College-endorsed instructional best practices, guidelines and standards;
• Keep up with concepts in design such as using Quality Matters (QM) and other course design concepts to give the best experience to students and instructors;
• Develop instructional and media-based accessible learning objects, (tutorials, demos, training and materials to be used in the classroom or help to the instructors.), using a wide range of multimedia software applications which may include audio, video, web, animation and photo editing software to develop materials for online, hybrid and face-to-face classes;
• Create and update resources to train faculty and staff on how to use the technology for online and professional development; and
• Perform other duties as assigned.

Student Support:

• Provide LMS technical support to students including logon, functionality and troubleshooting;
• Assist in adoption of student-centered educational technologies; and
• Perform other duties as assigned.

Required Qualifications

• Associate’s degree from an institutionally accredited college or university;
• Two (2) years of experience working with administrative permissions within an LMS system and educational technology;
• Strong written, oral and interpersonal communications skills, user liaison skills, and interpersonal skills;
• Customer service oriented;
• Strong presentation skills;
• Proficiency in areas such as, digital imaging and editing, digital video editing and production, digital document creation and conversion; and
• Familiarity with ADA Compliance standards.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Educational Technology or related field from an institutionally accredited college or university; and
• Three (3) years of experience in administrative permissions in an LMS system and with educational technology.

Skills & Abilities

COMPETENCIES:
Accuracy : Monitor accuracy of own work; recognize and corrects errors; maintain accurate records; accomplish tasks thoroughly through concern for all the areas involved, no matter how small;

Analytical Skills : Synthesize complex or diverse information; collect and research data; identify data relationships and dependencies; design workflows and procedures;

Resourceful & Entrepreneurial : Consistently focus on end results and find most effective way to achieve goals and objectives; act on opportunities; take calculated risks; generate non-routine, non-traditional actions to overcome obstacles and achieve results;

Attitude Toward Progress and Change : Cooperate and support change and new processes; acceptance and quality performance throughout change;

Willingness to Learn : Open to learning new methods, obtaining certifications, attending training; participate in cross-training opportunities when assigned; suggest and/or researches new methods; proactively look for training opportunities that would better the position and/or department;

Oral & Written Communication : Speak clearly and persuasively in positive and negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; structure and convey information clearly and effectively through both formal and informal documents; review and edit written work constructively; ability to tailor to audience in mind;

Student Centered : Attention, interest, activities and efforts are centered upon the best interest of students; create and support an environment that enables learners to achieve their personal, academic, and professional goals; provide courteous and helpful responses to all customers, whether they be students, general public or employees from another department;

Support for Diversity, Equity and Inclusion : Reflecting CBC’s mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting. Demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth;

Accountability : Accountable for own actions, decisions, errors, mistakes and/or failures to act when appropriate; accept responsibility when given, understand what duties employee is responsible for and can be counted upon to carry out those responsibilities; and

Teamwork : Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism, and to cooperate with fellow employees and supervisors; demonstrate alignment with the 'Yes And' culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity).

TERMS OF EMPLOYMENT:

This is a twelve (12) month per year, full-time exempt position. The standard work hours will be Monday through Thursday 7:00 a.m. to 4:30 p.m., and Friday 7:00 a.m. to 12:00 p.m.; however, work hours may vary due to work demands and some evening and weekend work may be required. This position is overtime eligible.

PROCESS NOTE:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

CONDITIONS OF EMPLOYMENT:

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.

OTHER JOB ELEMENTS:

The working conditions listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

WORKING CONDITIONS :

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Work environment includes office and other settings as appropriate. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.