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Coordinator of Student Services

Employer
Montgomery County Community College
Location
Blue Bell, Pennsylvania
Salary
Competitive Salary
Date posted
Sep 22, 2022

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Job Details

Montgomery County Community College invites applications for the Coordinator of Student Services position.  The Coordinator of Student Services is responsible for the day-to-day operations of the Welcome Desks, One-Stop, and Student Services Resource Center (SSRC). This position also provides back-up coverage to Student Services areas as needed and works collaboratively with other departments to ensure student success. This position has the responsibility to develop and coordinate a comprehensive, college-wide approach to addressing the needs of students to strengthen enrollment and registration, improve retention, and increase academic success. This position includes evening administrative coverage responsibilities for Enrollment Services Area.  The Coordinator of Student Services is an integral member of the Student Services team in support of our mission of student access, retention, and completion.

 

This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location is the Blue Bell campus.

*Saturdays and evenings are required as needed, but especially during peak registration times.

**This position requires the PA Child Abuse, PA State Police, and FBI Fingerprinting clearances. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Hire, supervise and evaluate support staff to ensure quality service to students is provided. Foster an environment of a student focused culture. Establish and adhere to staff coaching schedule to include staff observation, quality review and goal setting for improved performance. Coach and develop team members by providing consistent support and direction that emphasizes the importance of service and develops skills that lead to overall success. Responsible for staff scheduling, attendance tracking and coordinating with other areas for departmental coverage. Work with training staff to ensure training is provided as needed. 

Point of contact for escalated student issues for Enrollment Services Department.  Research, identify solutions and resolve satisfactorily with student. Based on findings, look for opportunities to improve process. Will be back-up administrator on duty for evenings and responsible for handling any challenging student or visitor issues, facility problems, or other escalated matters that may arise. Work with staff in other departments to resolve and notify leadership team when warranted.

Oversee the development and coordination of a comprehensive, college-wide approach to addressing the needs of students to strengthen enrollment and registration, improve retention, and increase academic success by working with staff to provide assistance in accessing academic and support services to address deficiencies and issues that would impact enrollment and retention; maintaining records on student meetings and recommendations; maintaining student data for reporting outcomes; working collaboratively with all departments to ensure smooth delivery of enrollment services and activities related to student access and retention.     

Evaluate existing processes and provide documentation with process mapping and detailed instructions. Identify any trends from review of data and make appropriate recommendations for changes to be proactive with enhanced communication or education for students.  Prepare process reports for leadership team to include process assessments, volume, and recommendations of innovative and technical solutions to improve operational effectiveness with focus on impact to service provided to the student.

Plan, coordinate, and track outreach initiatives to students by use of phone, text, email, and any other approved forms of communication. Review data and provide weekly reporting of outreach initiatives with leadership and staff.  Use data to determine further strategies to support the success of the outreach initiatives. Support Admissions and Recruitment outreach campaigns.

Has college-wide responsibilities and requires travel between all campuses and off-site locations. Requires evening and weekend hours as needed.  Serve on division and college committees. Performs other duties as assigned.

Qualifications:

Bachelor’s Degree required.

2 years of Higher Education Experience (Community College experience preferred)

Minimum of 3 years supervisory experience preferred

2 years of processing experience with system optimization work preferred

 

Specialized Knowledge & Skills:

Understanding of Community College philosophy, practice, and population

Excellent written and oral communication skills; highly organized

Advanced skills in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.

Familiarity with records/registration systems (Colleague preferred)

Customer service experience

 

Montgomery County Community College offers a comprehensive curriculum of more than 100 degree and certificate programs, a Virtual Campus, a Culinary Arts Institute, a Municipal Police Academy, and specialized workforce development programs, all of which leverage the College’s nationally ranked use of innovative technology. An Achieving the Dream (AtD) Leader College, the institution is positioned at the vanguard of national efforts to increase completion, improve learning outcomes, and remove barriers to access for more than 24,000 students annually. The College is also recognized regionally and nationally for its sustainability leadership, work with military veterans, and community service and service-learning opportunities. Montgomery County Community College was recognized by NISOD and Diverse: Issues in Higher Education as one of sixteen “2021 Promising Places to Work in Community Colleges.” Visit mc3.edu or join us on Twitter @mccc.

 

Apply online: For the complete job description and to apply for this position, please visit https://www.mc3.edu/employment-opportunities  This position is open until filled.

Montgomery County Community College (MCCC) has a strong institutional commitment to diversity and is dedicated to excellence through diversity in education and employment. MCCC, an EEO Employer, provides equal employment and educational opportunities to all who are qualified. In keeping with the College’s diversity initiative, MCCC seeks and welcomes applications from diverse candidates, those who have had multicultural experience, and those who can demonstrate a commitment to diversity.

Company

Montgomery County Community College

Montgomery County Community College (MCCC or Montco) is a public community college with campuses in Blue Bell and Pottstown in Montgomery County, Pennsylvania, and online.

It is accredited by the Middle States Commission on Higher Education.

Forbes ranked MCCC as one of Pennsylvania's top employers in 2019.

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