Case Manager - Residential Life

Reporting both to the Assistant Dean of Students & Associate Director for Student Advocacy & Accountability (SAA) and the Assistant Director of Residential Education, this position coordinates and implements interventions with students in crisis, distress, and of concern. The Case Manager assists the Assistant Dean and Assistant Director to oversee students of concern within Residential Life regarding student needs and acting with a sense of urgency in response to upholding the mission of the division. This position serves as a standing member of the LSU Care Team.

 

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:
 

• Coordinates and implements interventions with students in crisis, distress, and of concern, including initial meetings, campus and community referrals, and follow-up to provide thorough and effective education for students in need.
• Serves as liaison between Residential Life and Student Advocacy & Accountability
• Responsible for day-to-day operations for student of concern cases and management of case load in Maxient.
• Provides training, outreach and support to Resident Assistants in their work involving student of concern response.
• Ensures highest level programming in interventions provided to students by seeking continuous improvement.

 

OPPORTUNITIES FOR LEADERSHIP:

• Continue a Divisional Focus on Students of Concern. The Division of Student Affairs has placed responding to student of concern issues at the forefront of the work LSU staff does. The Case Manager will be charged with case timeline management, reporting, and connection to resources within Student Advocacy & Accountability and Residential Life to ensure that these offices are able to care for residential students of concern quickly and meaningfully.
• Enhance and Assist in the Training and Support of Resident Assistants. The Department of Residential Life has over 250 undergraduate Resident Assistants who have responsibility for responding to students of concern.  The Case Manager for Residential Student Advocacy will work in conjunction with both SAA and Residential Life to create and deliver training sessions that increase staff proficiency and will also provide outreach and support for student staff who may be at risk for secondary trauma response.
• Engage in Assessment Initiatives. Throughout management of this position, the Case Manager for Residential Advocacy is provided an incredible amount of student data to support programmatic and outreach efforts within their position. This also includes ongoing training on utilizing and making meaning of data presented through professional development opportunities.

 

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

• Collegial team-player who actively builds authentic and mutually beneficial relationships, who is able to influence others without positional authority, who puts institutional priorities before their own interests, and who is unconcerned with where credit for accomplishing institutional objectives is assigned.
• Track record of effective leadership and management that includes the development of staff, the ability to articulate clear expectations and provide timely feedback and the willingness to redirect behaviors, practices, or attitudes that are misaligned with institutional or divisional objectives, or that are inconsistent with the maintenance of a positive work environment.
• Dedicated Housing Professional, who is interested in advancing their career in the field of Housing and Residential Life and has an understanding or the demands and challenges of working in this area.
• Deep appreciation for the educational and social value of a diverse community and a demonstrated commitment to inclusive and accessible programs, services, events, and experiences.
• Does not begin with no but is willing and able to say it with kindness when appropriate and necessary.
• Being philosophically and ethically grounded, but with an interest in curiosity and innovation. An understanding that the best practice is one that is most relevant to LSU students at this moment in time –a reality that is ever-changing.

 

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs: mattering & belonging, inclusion & access and quality. We believe creating a sense of mattering & belonging requires us to ensure every space, place, and interaction communicates to a student that they are home. Being inclusive and accessible in our work means that as our student body begins to more closely reflect the diversity of our state, it is our duty to design programs, services, events, and experiences with everyone in mind. Finally, a commitment to quality is rooted in the belief that LSU students deserve our best effort. Every interaction we have with them should communicate care, relevance, polish, and attention to detail.

 

LSU CARES

LSU Cares is a university initiative dedicated to the well-being of students and promotion of a community that cares about each of its members. LSU offers an online reporting system to help students, faculty, staff, families, and friends submit reports about:

• potential violations of the LSU Code of Student Conduct;
• concerns regarding sexual misconduct and hazing;
• concerns surrounding acts of bias or discrimination;
• academic intervention;
• complaints or grievances; and
• concerns about students in crisis or distress.

When a report is received, SAA staff will review the details using a CARE approach (Communicate, Assess, Refer, Educate) and then determine a response that includes appropriate campus resources.

 

DEPARTMENT OF RESIDENTIAL LIFE MISSSION STATEMENT

Provide dynamic student-focused learning communities that support development and academic success in clean, safe, and sustainable facilities that meet the needs of the campus community.

RESPONSIBILITIES:

• Program Support (60%): Coordinates and implements interventions with students in crisis, distress, and of concern, including initial meetings, campus and community referrals, follow-up, and other efforts to provide thorough and effective education for students in need specifically within Residential Life. Implements and develops trainings and support for Resident Assistants.
• Direct Student Support (20%): Advises and advocates for students directly and in partnership with campus constituents. Acts as a liaison between students and departments. Builds partnerships and collaborates with appropriate stakeholders regarding interdisciplinary intervention efforts, including but not limited to, Care team members, student health practitioners, academic counselors, faculty, staff, parent/families, and other support persons to directly assist our students in the highest quality possible. 
• Administrative Support (10%): Responsible for day-to-day operations including intake and assessment of student of concern cases within Residential Life.  Will assist with students of concern cases and management of case load within Maxient. Also responsible for attending and assisting coordination of care team communication and follow up.
• Quality Control (5%): Ensures highest level of programming in every aspect of interventions provided to students. Embraces and executes the marginal gains approach and seeks to improve level of all services, events, programs, and experiences in department for continuous improvement every academic year.
• Other Duties as Assigned (5%): Other duties as assigned by the Associate Dean and/or Assistant Dean of SAA. This includes but is not limited to: efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services, Finals Testing, other special projects etc.

 

 

MINIMUM QUALIFICATIONS:
 

• Master’s degree in Social Work, Counseling, Higher Education Administration, or

related field

• 1 or more years of experience in higher education administration, social work, counseling, or closely related field

• Strong understanding of mental health conditions, treatment plans and terminology (including all diagnostic categories) and medical privacy guidelines.  Ability to communicate difficult and sensitive information.  Experience with Maxient or other case management tracking tools.

 

DESIRED QUALIFICATIONS:

• 2 or more years of experience in higher education or mental health field

• Social Work or Counseling Education Degree

• Licenses such as LPC or LCSW preferred (pre-LPC or LCSW also accepted)

 

APPLICATIONS:

Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by September 26.  Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. One of the professional references needs to be your most recent supervisor. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

 

 

 

SPECIAL REQUIREMENTS/EXPECTATIONS:

 

Ability and willingness to work frequent evening and weekend hours.

 

As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

 

In accordance with University Policy Statement 18, this position is considered essential and may be required to report or stay on campus in the event of emergency or closure.

LSU requires the COVID-19 vaccine for all students, faculty, and staff or mandatory monthly testing. New employees must either submit proof of vaccination by October 15, 2021 or within three (3) days of their official start date, otherwise be entered into the mandatory monthly testing protocol beginning in November 2021.

   

Additional Job Description:

 

 

Special Instructions:

Please provide your cover letter, resume, and three professional references including name, title, phone number and e-mail address. A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.
Please attach ALL required documents under the "Resume/CV" section of your application.

   

Posting Date:

September 13, 2022

   

Closing Date (Open Until Filled if No Date Specified):

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

   

Essential Position (Y/N):

Y

   

LSU is an Equal Opportunity Employer:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s Diversity Statement and Roadmap. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management (hr@lsu.edu).

 

   

HCM Contact Information:

Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu