SYSTEM ENGINEER II

SYSTEM ENGINEER II

University of Wisconsin - Milwaukee

Position Number: 02324595

Introduction (Description of School/College/Dept/Program)
If you want to be part of an organization that is playing a vital role in crafting the future of Wisconsin, the University of Wisconsin-Milwaukee (UWM) is the place for you. UWM is seeking a Apple Device Management Engineer for our Campus Technology Support Department. If you are passionate about being part of a dynamic and talented team of technology professionals who value integrity and excellence and want to help take us to the next level, then look no further.
Who We Are: UWM, a doctoral/research intensive university, is Wisconsin’s premier public urban university and offers a comprehensive liberal arts and professional education at the undergraduate and graduate level to over 24,000 students. UWM takes pride in being a student-centered institution that is deeply committed to diversity in its student body, faculty and staff, and programs. Our tree-lined, 104-acre campus is located on Milwaukee’s upper-eastside, one of the city’s most attractive residential areas and home to many faculty, staff, and students. For more information, please visit our website at www.uwm.edu
What We Offer:

• Innovative, collaborative, and casual-work environment with flexible work/life balance schedules
• Challenging and progressive career development
• Competitive salary based on qualifications and experience
• Excellent comprehensive benefits package
• On-site health & wellness programs
• On-site affordable day care
• Best practice PTO policies and paid holidays
• Open communication, recognition programs, and team-building events
• And much more to motivated, results-oriented individuals who want to make a real difference in their community and role

Job Summary
The Apple Device Management Engineer is responsible for creating and maintaining UWM's technical infrastructure by performing moderately complex systems engineering work for non-routine and varied problems to ensure the long-term requirements of systems operations and administration are met. Duties will include:

• Identifying, troubleshooting, researching, and resolving routine issues on varied systems, platforms, networks, and applications to ensure system security, confidentiality compatibility, and functionality according to policies, procedures, and regulations
• Designing, installing, configuring tests, and maintaining routine and varied automation, hardware, and associated equipment according to customer specifications to meet unit objectives
• Assisting with the planning and coordinating of system logistics, workflows, upgrades, and system security and affiliated procedures
• Documenting and disseminating deployed systems, system upgrades, or changes to the appropriate entities according to established policies and procedures
• Installing firewalls, host and client access mechanisms, permissions, and user accounts
• Jamf Pro site management with special attention paid to the Legacy site and mobile devices
• Device policy creation and management
• Writing, updating, and reviewing scripts in GitLab

These responsibilities are conducted in a team environment, collaborating effectively with colleagues, leading, and participating fully on cross-functional teams with faculty, staff, and students. Campus Technology Support (CTS) strives to support the varied instructional, advising, research, and business functions of the campus while assisting with the mission to deliver excellence in education, service, and innovation.

Minimum Qualifications

• 1+ years of experience diagnosing, troubleshooting and repairing computer hardware
• 1+ years of experience providing troubleshooting for Apple operating systems
• 1+ years of experience supporting Mobile Device Management technology
• 1+ years of experience providing customer support for issues with desktop hardware, desktop software or enterprise applications

Preferred Qualifications

• Bachelor’s or advanced degree in information systems or related field by date of hire
• Experience performing device imaging and provisioning, application deployment and device inventory using Jamf Pro or other similar tools
• Experience configuring and deploying Apple devices in a managed environment
• Experience configuring and troubleshooting network equipment. This requires an understanding of network hardware, IP addressing, DNS, and routing
• Experience providing support for Active Directory accounts, groups, and Office 365 services
• Experience training, mentoring or assigning work to junior staff, especially students or interns
• Experience working in higher education

Application Instructions
Interested applicants are required to apply online and provide:

• A cover letter addressing your education/experience as it applies to all minimum and preferred qualifications
• A resume AND
• A document listing the names and contact information for three professional references.

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether they meet any of the qualifications, they will be evaluated as not meeting such qualifications. UWM will not consider paper, emailed or faxed applications. Apply electronically at: https://jobs.uwm.edu/postings/35365 by the application deadline date of October 9, 2022. Questions about this position should be directed to Chad Hietpas at hietpacj@uwm.edu.

Application Notes
For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.

Legal Notices AA/EO Statement

UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Title and Total Compensation Project

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit: wisconsin.edu/ohrwd/title-and-total-compensation-study/

To apply, please visit: https://jobs.uwm.edu/postings/35418


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