PATIENT SERVICE REPRESENTATIVE  - Wentzville

Hiring Department

Veterinary Medicine and Surgery

This position is located in Wentzville but managed by the School of Veterinary Medicine at Columbia Campus. For application questions please contact the Columbia Campus OHR at 573-882-7976.

Job Description

Front desk receptionist duties include answering phones, appropriately route calls, greeting clients, verifying all personal information is correct, registering patient in hospital information system to open record, scheduling and admitting patients to the Veterinary Health Center Wentzville. Work closely with veterinarians, technicians and staff to insure the veterinary business rules are followed. Discharge patient from computer system, collect money and make change. Effectively manage dynamic, potentially stressful client encounter. Maintain the general appearance of the waiting room and reception area.

Salary

Hiring at $16.25/hour

Grade: PAT 2A

University Title: PATIENT SERVICE REPRESENTATIVE

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Shift

Monday - Friday 8am - 5pm

Minimum Qualifications

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Six (6) months of experience with frontline customer service and guest relations duties and skills..

Preferred Qualifications

Previous experience working in a veterinary or hospital clinic. Knowledge of medical terminology. Excellent customer service skills.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-884-2577 .

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version