Records Specialist II
- Employer
- Texas A&M University Corpus Christi
- Location
- Texas, United States
- Salary
- Salary Not specified
- Date posted
- Sep 21, 2022
View more
- Position Type
- Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
- Employment Level
- Administrative
- Employment Type
- Full Time
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Job Title
Records Specialist II
Agency
Texas A&M University - Corpus Christi
Department
Office Of The Registrar
Proposed Minimum Salary
Commensurate
Job Location
Corpus Christi, Texas
Job Type
Staff
Job Description
Description:
- This position is responsible for supporting the Registrar's Office and associated record keeping functions.
Responsibilities:
- Create an effective & efficient student-centered, service-oriented atmosphere and provide excellent customer service. Represent the Registrar's Office as primary contact for student, faculty, staff, and alumni needs. This includes, but not limited to, assisting & responded to all in person and electronic questions, processing students' changes to the student records accurately and timely.
- Team lead for front counter operations. Responsible for providing resources to assist customers needs. Ensures compliance with academic, regulatory requirements, including adherence to FERPA guidelines, with accuracy, timeliness, and student-centered professionalism.
- Responsible the Registrar departmental email account, reply to emails and/or route emails to the correct contact person / office.
- Create, implement, research, and maintain requested updates to student records. Process student registration adds, drops, and withdrawals from the University.
- Update student records for all FERPA requests.
- Assist with Commencement and Registrar related events throughout the year.
- Assist Assistant Registrar with term set up and end of term processes.
- Serve as a backup and assist when needed in printing transcripts and preparing for shipment.
- Audit and award undergraduate and graduate degrees. Assist with printing, preparation, and mail-out of diplomas.
- Assist Assistant Registrar with special projects and perform other duties as assigned.
- Process all incoming student curriculum changes such as Change of Grade forms and Biographical Data forms.
- Process Student appeals and notify students about result of the appeal as well as concerning departments.
- Assist with Commencement, and Registrar related events throughout the year.
- Perform other duties as assigned.
Qualifications:
- Associate's Degree in Business, Communications or related.
- Three (3) years of customer service or related administrative experience.
- Additional education may be considered as a substitution for
the minimum experience requirements.
- Associate's Degree in Communications and three (3) years of related experience.
- Bachelor's Degree in Communications and one (1) year of related experience.
- Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), and in Windows environment.
- Excellent written, verbal, and interpersonal communication skills to be able to communicate effectively in a positive, courteous, professional manner with diverse population of customers in person, telephone, or e-mail.
- Self-motivated, self-directed, and has excellent attention to detail.
- Ability to work outside of normal business hours/weekends as needed for commencement and University programs.
Preferred Qualifications:
- Bachelor's Degree in Communication or related field.
- Master's Degree in communications
- Experience in admissions and records in higher education.
- Working knowledge of Banner.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
To apply, visit https://tamus.wd1.myworkdayjobs.com/en-US/TAMUCC_External/job/Corpus-Christi-TAMUCC/Records-Specialist-II_R-054464
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