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Instructional Design Support Specialist II


Salary for Announcement

The salary range for this position is $45,300- $68,000. The salary of the finalist selected for this role will be set based upon a variety of factors, including but not limited to, internal equity, education, experience, specialty and training.

The above salary ranges represent the University’s good faith and reasonable estimate of the ranges of possible compensation at the time of posting. MSU Denver offers a full benefits package.

Posting Details

Posting Number

A02288

Position Title

Instructional Design Support Specialist II

Position Number

E01311

Pay Grade

15

Employee Category

Professional staff

Department

Center for Teaching, Learning and Design

EClass Code

Full Time Professional Staff

Position Summary

The Instructional Design Support Specialist II is part of the Instructional Design group in the Center for Teaching, Learning and Design. Primary responsibilities include answering incoming support questions, both physically and virtually, resolving technical issues related to teaching and learning, developing both web-based and face-to-face training and tutorials, as well as researching developing trends and changes in teaching and learning technology. This position applies instructional design knowledge, customer support experience, and technical skills to support the mission of MSU Denver.

The Instructional Design Support Specialist’s primary role is to offer synchronous and asynchronous support through training and troubleshooting instructional challenges using digital tools. They also work closely with instructional designers and the instructional media team to handle responsibilities for work on courses, modules, and course curriculum for all delivery modalities.

Duties/Responsibilities

50% – Instructional Support and Content Creation
  • Provides synchronous and asynchronous support, including effective design and teaching practices, accessibility, and technical training in response to faculty and staff instructional technology needs and issues
  • Troubleshoots and resolves problems and issues with digital tools, technologies, and design strategies
  • Designs, develops and implements digital instructional materials (e.g., animations, interactive elements, simulations, video, etc.) using content authoring and management tools (e.g., Adobe Suite, Camtasia Studio, MS Teams, HTML5, Moodle, SCORM, etc.)
  • Develops and maintains website and digital content (WordPress)
  • Manages online support ticket system
  • Researches upcoming changes and trends in relevant digital technologies used in instruction (e.g. Canvas, MS Teams, YuJa, etc.)
  • Designs and implements modern instructional design and engaging user experiences while incorporating ADA Section 508 guidelines
  • Advises faculty and staff on technology/tool best practices based on pedagogical and andragogical considerations
30% – Instructional Training
  • Develops, tests, maintains and delivers synchronous and asynchronous, web-based training materials (including tutorials, FAQs, spotlight articles in both text and various multimedia formats) in support of online and hybrid delivery modes, including attention to issues such tool functionality, best practices, flow of information, and relevancy of media and other technologies
  • Delivers in-person and virtual training sessions, presenting developed training materials on instructional design best practices and theories, LMS functionality, educational tool usage, and other technologies related to instruction
  • Plans and develops online training materials, which may include technical writing, in alignment with established guidelines and needs of the department, faculty, staff and students
  • Implements introductory level instructional design practices and theories to inform training, teaching and learning efforts
10% Internal Collaboration, Tracking, and Design
  • Recommends, reviews, implements and updates instructional design processes, procedures, and tools
  • Works to develop a welcoming, collaborative environment across the entire Instructional Design group
  • Works closely with the team and supervisors to report tracking and the status of all projects
  • Works with complex source material and within detailed development cycles, keeping both the process and the content highly accessible, streamlined, and focused for collaborators and stakeholders
  • Adheres to course development and support schedules while communicating effectively with stakeholders and colleagues
10% Research and Other Duties
  • Supports events, conferences and workshops sponsored by the Center for Teaching, Learning and Design
  • Works to gain knowledge and expertise in instructional design
  • Other duties, as assigned
Required Qualifications
  • Bachelor’s degree (Two years of work experience may be substituted for each year of education)
  • Experience working in a support or helpdesk role
  • Experience with learning management systems
  • Experience with public speaking and giving professional presentations
  • Experience building and running professional training sessions
  • Experience using content authoring and management tools (e.g., Adobe Suite, Camtasia Studio, MS Teams, Canvas, HTML5, Moodle, SCORM, etc.)
  • Experience with basic web authoring and maintenance (Wordpress, Terminal4, Moodle, etc.)
  • Experience with technical writing
  • Experience delivering training or teaching
Preferred Qualifications
  • Bachelor’s Degree in educational technology, instructional design, teaching, information systems, information technology, technical communications, or instructional technology.
  • Experience implementing instructional design practices and course improvement models
  • Experience using Canvas, MS Teams, YuJa, ProctorU, VoiceThread, Terminal4, and/or Publisher materials
  • Experience running conferences, large scale trainings, or similar events
  • Experience applying course quality improvement using national standards (e.g., Quality Matters)
  • Experience with graphic design in an instructional design context
  • Knowledge of research-based instructional strategies and experience in discussing those with faculty
  • Knowledge of federal and state law related to usability and accessibility ( ADA Section 508)
  • Experience developing scripting, interactive web tools or other applications
  • Experience with online learning or educational technology
  • Instructional Design certification
Work Hours

8-5, M-F, ~additional hours as needed

This position is primarily an on-campus, in-office position, with potential for remote work opportunities.

Posting date

09/15/2022

Closing date

Closing Instructions

Open Until Filled

To ensure full consideration, applications must be received by 11:59pm (MT)

09/29/2022

Special Instructions to Applicants

Please see Special Instructions for more details.
IMPORTANT : In order to be considered as an applicant you must apply via the online application system, http://www.msudenverjobs.com.

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

Talent Team Representative

Amy Hamik

Talent Team Representative E-mail

hamika@msudenver.edu

Benefits

MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

MSU Denver is committed to creating and fostering a work environment and culture of belonging; we are proud of the work our employee affinity groups contribute to our culture. For more information on our employee affinity groups please visit this link .

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