CRM Communications Manager
- Employer
- Ball State University
- Location
- Indiana, United States
- Salary
- Salary Not Specified
- Date posted
- Sep 16, 2022
View more
- Position Type
- Faculty Positions, Communications, Other Communications, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Public Relations & Marketing (Campus), Student Affairs, Admissions, Enrollment, Retention & Registrar
- Employment Type
- Full Time
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Job Details
Posting Details
Position Information
Position Title
CRM Communications Manager
About this Opportunity
Ball State University welcomes applications for a CRM Communications Manager within the Enrollment Planning and Management division.
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Exempt
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
In collaboration with the Director of Admissions CRM and the Admissions CRM team, support the Office of Admissions by building communications framework using HTML / CSS design elements, creating recipient queries, connecting content block data translations, to aid student recruitment and assist internal business processes; manage multiple projects simultaneously; aid in design and system troubleshooting; participate as a member of the Admissions communications team.
Minimum Education
Bachelor’s degree from an accredited institution.
Minimum Experience
One to two years of applicable job experience; computer application and system experience.
Minimum Other
Understanding of HTML / CSS ; Exceptionally strong organizational and communication skills; demonstrated ability to multi-task working with deadlines and changing environments; manage multiple projects simultaneously, possess and maintain a valid driver’s license and be insurable under the university’s auto fleet policy.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Preferred Experience
Expert understanding of HTML / CSS, websites; experience writing, digital, and web; solid understanding of technology, demonstrating strong knowledge of CRM .
Preferred Other
Experience with the Admissions CRM (Slate) solution utilized at Ball State University. Experience in a university admissions or technology area.
Pre-Employment Screening
Requires successful completion of a Drivers License check, Requires successful completion of a background check and education verification.
Position Title(s) Supervised
None.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Admissions Operations and Technology:155220
Department Information
Department Email or Phone Number
ajbarrett@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Build, test, and deploy email and SMS campaigning designed to increase inquiry, application conversion, and strengthen university affinity.
Ranking
2
Job Duty
Edit and adapt existing campaigns by increasing available system resources to strengthen the overall CRM strategy as communicated by the Director of Admissions CRM .
Ranking
3
Job Duty
Ensure that each communication contains current messaging/branding and is delivered to the proper recipients.
Ranking
4
Job Duty
Work with the Communications and CRM Teams to collaboratively develop and deliver campaigns; including building queries or uploading their associated recipient lists.
Ranking
5
Job Duty
Aid in the maintenance and design of internal and external user portal pages.
Ranking
6
Job Duty
Manage multiple and competing priorities to ensure timely delivery of critical projects. Monitor and adhere to project production schedules, communicate routing and thoroughly with supervisors, and others about work progress.
Ranking
7
Job Duty
Collaborate and coordinate with the Admissions Communications team and University Marketing to ensure brand adherence.
Ranking
8
Job Duty
Provide CRM system training to admissions staff and necessary stakeholders in coordination with the CRM team.
Ranking
9
Job Duty
Maintain a current knowledge of admissions practices and procedures.
Ranking
10
Job Duty
Perform other related duties as assigned
Posting Detail Information
Posting Number
202201119P
Number of Vacancies
1
Desired Start Date
10/31/2022
Position End Date (if temporary)
Open Date
09/16/2022
Applications Accepted Through Date
10/06/2022
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Position Title
CRM Communications Manager
About this Opportunity
Ball State University welcomes applications for a CRM Communications Manager within the Enrollment Planning and Management division.
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Exempt
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
In collaboration with the Director of Admissions CRM and the Admissions CRM team, support the Office of Admissions by building communications framework using HTML / CSS design elements, creating recipient queries, connecting content block data translations, to aid student recruitment and assist internal business processes; manage multiple projects simultaneously; aid in design and system troubleshooting; participate as a member of the Admissions communications team.
Minimum Education
Bachelor’s degree from an accredited institution.
Minimum Experience
One to two years of applicable job experience; computer application and system experience.
Minimum Other
Understanding of HTML / CSS ; Exceptionally strong organizational and communication skills; demonstrated ability to multi-task working with deadlines and changing environments; manage multiple projects simultaneously, possess and maintain a valid driver’s license and be insurable under the university’s auto fleet policy.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Preferred Experience
Expert understanding of HTML / CSS, websites; experience writing, digital, and web; solid understanding of technology, demonstrating strong knowledge of CRM .
Preferred Other
Experience with the Admissions CRM (Slate) solution utilized at Ball State University. Experience in a university admissions or technology area.
Pre-Employment Screening
Requires successful completion of a Drivers License check, Requires successful completion of a background check and education verification.
Position Title(s) Supervised
None.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Admissions Operations and Technology:155220
Department Information
Department Email or Phone Number
ajbarrett@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Build, test, and deploy email and SMS campaigning designed to increase inquiry, application conversion, and strengthen university affinity.
Ranking
2
Job Duty
Edit and adapt existing campaigns by increasing available system resources to strengthen the overall CRM strategy as communicated by the Director of Admissions CRM .
Ranking
3
Job Duty
Ensure that each communication contains current messaging/branding and is delivered to the proper recipients.
Ranking
4
Job Duty
Work with the Communications and CRM Teams to collaboratively develop and deliver campaigns; including building queries or uploading their associated recipient lists.
Ranking
5
Job Duty
Aid in the maintenance and design of internal and external user portal pages.
Ranking
6
Job Duty
Manage multiple and competing priorities to ensure timely delivery of critical projects. Monitor and adhere to project production schedules, communicate routing and thoroughly with supervisors, and others about work progress.
Ranking
7
Job Duty
Collaborate and coordinate with the Admissions Communications team and University Marketing to ensure brand adherence.
Ranking
8
Job Duty
Provide CRM system training to admissions staff and necessary stakeholders in coordination with the CRM team.
Ranking
9
Job Duty
Maintain a current knowledge of admissions practices and procedures.
Ranking
10
Job Duty
Perform other related duties as assigned
Posting Detail Information
Posting Number
202201119P
Number of Vacancies
1
Desired Start Date
10/31/2022
Position End Date (if temporary)
Open Date
09/16/2022
Applications Accepted Through Date
10/06/2022
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you hold a valid driver's license?
- Yes
- No
Required Documents
- Resume
- Cover Letter
- Undergraduate Transcripts
- Master's Transcripts
Company
Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students
Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.
We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!
The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay.
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