Audiovisual Systems Support Specialist

Job Summary

Education Support Services (ESS) provides technical operations for multimedia services for the Faculty of Arts and Sciences (FAS) in administrative, classroom and event spaces. ESS is comprised of three unique groups; Teaching & Learning, Events & Media Production, and Design and Engineering.

The Audiovisual Systems Support Specialist reports to the Audiovisual Systems Support Supervisor and is responsible for day-to-day troubleshooting, support, maintenance, implementation and research and development of audiovisual systems. As the role is critical for day-to-day operations during academic periods, it requires presence on campus. Flexible work arrangements may be acceptable during periods of limited campus activity but this is at the discretion of the Director of Design and Engineering.

Auto req ID

59814BR

Job Code

403060 IT Support Associate I

Location

USA - MA - Cambridge

Business Title

Audiovisual Systems Support Specialist

Sub-Unit

------------

Salary Grade

054

Time Status

Full-time

Union

55 - Hvd Union Cler & Tech Workers

Basic Qualifications

• Minimum of two years’ post-secondary education or a minimum of three years relevant work experience.
• Fundamental knowledge of analog, digital and converged AV and IT audiovisual systems.

Additional Qualifications and Skills

Certifications and/or experience below are desirable:

• Certified Technology Specialist (CTS)
• Certified Technology Specialist Installer (CTS-I)
• Crestron Digital Certified Engineer (DMC-E-4K)
• Crestron Service Provider (CSP)
• Experience with Extron systems
• Experience with Biamp DSPs
• Experience with NDI protocols
• Experience with Dante protocols

Additional Information

All formal written offers will be made by FAS Human Resources

Department

Education Support Services

Pre-Employment Screening

Criminal, Identity

Schedule

M-F 9-5

Job Function

Information Technology

Position Description

• Responds to service requests, troubleshoots, and resolves urgent and non-urgent incidents related to audiovisual systems and ensures that mission-critical audiovisual systems remain operational.
• Ability to think through problems critically, logically, and effectively in a calm manner.
• Ability to troubleshoot audiovisual-related issues among a diverse portfolio of equipment.
• Assists the Audiovisual Project Manager with audiovisual implementations and pilot projects, as needed.
• Clear, effective, and respectful communication.
• Supports user training, as needed.

School/Unit

Faculty of Arts and Sciences

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Certificates and Licenses

N/A

Physical Requirements

Ability to lift 50 pounds, climb ladders, and swiftly transport equipment across campus

Working Conditions

Standard Harvard Office Condition

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.