About the Opportunity
The Care Coordinator serves as a front-line staff working with
student, faculty, staff, parents and community members on medical
leave of absence, re-entry, referrals, resources and education.
This position requires the ability to manage a high volume of
outreach, communication and competing priorities with all levels of
The Care Coordinator is front facing role in the medical leave and
re-entry process for university students across the global network.
The position is responsible for reviewing medical leave and
re-entry requests, clinical documentation, and evaluating if the
care delivered meets the university standards. Partnering with
global campuses, specialized focus on international student
management and compliance are areas of focus for this role. In
addition, the Care Coordinator will manage a case load, providing
compassionate and clear communication and outreach, while
maintaining accurate and timely documentation, while working
closely with Director of Coordinated Care and Health
This role is responsible for maintaining a reliable and vast
referral database, coordination with student referral resources as
well as knowledge in health insurance plans. The Care Coordinator
ensures attention to insurance coverage for care resources and
tracking of students. The ideal candidate is a collaborative
team-player responsible for carrying out a wide variety of tasks
within and outside of their assigned portfolio and contributes to
team projects as requested or assigned.
This position is eligible for hybrid work.
Bachelor's degree preferred. Two years' experience in case
management or health care setting.
Ability to handle a high level of sensitive and confidential
information, with attention to details while maintaining
Excellent written and verbal communication skills
Demonstrated familiarity with mental health and medical clinical
practices and services.
Strong proofreading, attention to detail, and follow through skills
Strong organizational, problem solving, and time management skills,
with the ability to manage multiple priorities.
Ability to establish relationships with various community
constituents: students, families, staff, faculty and
Experience with electronic medical record systems and database
management (eClinical Works preferred), Microsoft Office,
The ideal candidate should demonstrate empathy, compassion and
KEY RESPONSIBILITIES & ACCOUNTABILITIES:
Medical Leave and Re-entry:
Manages a case load of students in Medical Leave and Re-entry
Responsible for responding to communications received via the
central email box, phone line and faxes, with the expectation of a
timely, accurate and compassionate response with attention to
Maintain various electronic records including medical record and
Reviews clinical documentation, communicates with all constituents
regarding university standards, care expectations and delivery,
approvals and administrative matters.
Tracks case load and provides related reports at daily team
check-ins and on-going staff meetings.
Referral Scheduling and Coordination:
Coordinates timely appointments for students with the community
specialists including verifying insurance coverage.
Maintains close working relationship with colleagues at referral
practices and within UHCS.
Tracks appointments and receipt of information from specialists and
Answers questions and supports students with clear communication
and follow-up support as needed.
Supports the administrative needs of University Health and
Provides guidance to students regarding connecting to resources on
campus and off
Develops resource materials to support the education of
Actively participates in community wide events, including tabling
and connecting with external resources
Participates in special projects as requested by supervisor.
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Care-Coordinator_R104954