OFFICE SUPPORT ASSISTANT II - part-time

Hiring Department

Veterinary Medicine and Surgery

Job Description

Office Support Assistant II – part-time (weekends/holidays)

Office Support Assistants provide all client services for the Emergency service of the Veterinary Health Center, such as handling all incoming phone calls for both large and small animal services, checking in all patients, processing payments, assisting with financing needs, communication between clients and emergency medical personnel, etc,

Receive emergency cases and page trauma/emergency personnel as needed. Maintain front desk receptionist duties to schedule and admit patients to the Veterinary Health Center. Work closely with students, veterinarians, technicians and staff to insure the veterinary business rules are followed. Greet clients, verify all personal information is correct, register patient in hospital information system to open record. Answer hospital emergency line, appropriately route calls, and gather information. Discharge patient from computer system, collect money and make change. Effectively manage dynamic, potentially stressful client encounter. Maintain the general appearance of the waiting room and reception area.

Salary

Hiring at $15/hour

Grade: GGS 5

University Title: Office Support Assistant III

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Shift

Weekends and holidays

possible shifts are 7:30am - 3:30pm, 8am - 4pm, 3:30pm - 11:30pm and 4pm - midnight

Minimum Qualifications

High school diploma or equivalent and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Previous work in a hospital or clinic, knowledge of medical and veterinary terminology, excellent customer service skills

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-884-2577 .

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

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