Integrated Processing Specialist

Requisition ID: req3795

Job Title: Integrated Processing Specialist

Department: EMSS and M&C

Location: Columbus Campus

Employment Type: Staff

Employment Status: Temporary

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Annual

Compensation: $36,442.00

Schedule: M-F, 8am - 5pm; evenings and weekends as needed.

Job Description:

Position Summary

Enrollment Services Operations Integrated Processing is designed to integrate processing services throughout the student enrollment process. Integrated Processing Specialists report to the Assistant Director of Integrated Processing or other Department Administrator and perform a variety of responsibilities related to Enrollment Services at Columbus State Community College. Integrated Processing serves as the enrollment processing hub for the College. Integrated Processing Specialists evaluate documents and execute processes which support the functions of admissions, financial aid, registration, and student record-related duties, with a focus on one area with the opportunity to be cross-trained for potential advancement.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Communication, Positive Approach, Quality Orientation, Adaptability, Continuous Learning

ESSENTIAL JOB FUNCTIONS

Document Processing (Academic)

RECORDS MAINTENANCE AND RESEARCH

Processes grade changes as well as corrections and changes to demographic record information and posts high school articulation updates and prior learning assessment updates in the student information system, ensuring all required supporting documentation is received and stored in the student record in the document management system.

REGISTRATION

Processes multiple types of registration request activity following college practices, restrictions, and deadlines. Stores all registration adjustment request documentation in the student record in the document management system. Makes any notations needed within the student information system regarding registration activity and/or records updates. Manages the registration mailbox for appropriate disposition of all emailed registration requests.

TRANSCRIPT EVALUATION

Processes high school and college transcript documents and enters data into the student information and degree audit systems. Follows state rules and college practices and guidelines.

Document Processing (Financial Aid)

Coordinates tuition adjustment request/appeals process and administrative withdrawals.

Processes documents and enters data into the student information system and Federal Financial Aid Processing System. Follows federal and state regulations and college practices and guidelines to ensure institutional compliance. Certifies student eligibility regarding citizenship, selective service registration and veteran’s status, federal loan aggregate, defaults and bankruptcy, social security number, educational purpose, program of study, and academic progress.

Verifies financial data reported on the student’s financial aid applications including the Free Application for Federal Student Aid (FAFSA). Reviews tax and other documentation to determine annual income and verifies student and parent household and asset information. Determines financial need using College and Federal information. Awards Federal, State, and Institutional funds. Revises awards based on change of eligibility and student requests.

Reviews appeals based change of financial and academic information. Assists with the identification and processing of potential fraud issues regarding federal financial aid funding.

Reports updated and corrected student data to the Federal Processor and Loan Servicers. Processes reports from the Department of Education regarding a student’s FAFSA information, loan eligibility, and previous enrollment.

Assists with the reconciliation of federal awarding and funding.

Customer Service

Communicates with staff and faculty regarding admissions and financial aid eligibility, required documentation, awards revisions, academic records, and appeal decisions. Interfaces with College departments, Ohio Department of Higher Education, State of Ohio, National Student Clearinghouse, Federal Aid Processing System, higher education institutions, high schools and other community entities.

Maintains data and statistics of student record information. Maintains student records and required documentation in databases. Maintains confidentiality of student records and other sensitive information.

Other Duties and Responsibilities

Attends all required department meetings and trainings.

Manages multiple assignments of varying complexity while meeting federal, as well as, internal regulations and procedures. Demonstrates the ability to adapt to changing needs of the College and business partners.

Usual Physical Requirements

While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks for extended periods of time, and occasionally sits.

Employee converses verbally with others in person and by telephone. Employee occasionally reaches with hands or arms, climbs or balances and stoops, kneels, crouches or crawls. Vision demands include close, relatively detailed vision and distance vision. Employee occasionally lifts or exerts force of up to 25 pounds when moving materials.

Working Conditions

Typical office environment. Regular exposure to moderate noise typical to business offices.

Knowledge, Skills and Abilities: Knowledge of: Colleague or other student information system platforms; OnBase or other document management systems; business related software, including Microsoft Office applications (Word, Excel, Outlook, PowerPoint); programs and applications related to assisting students with their educational needs; standard office procedures and practices; office administration; business English word usage, spelling, sentence structure, and punctuation; business and legal formats; FERPA; higher education enrollment services; Skill in: verbal and written communications; prioritize tasks; strong customer service orientation; self- motivation; conflict resolution; general typing; attention to detail; organizational and project management; solving organizational problems; time management; problem-solving under pressure; Ability to: develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgement; excellent listening skills; effectively work with persons of varying cultures and diversity; problem solve effectively; exhibit a pleasant public manner and telephone etiquette; originate correspondence.

Minimum Qualifications:

High School Diploma or GED. At least three (3) years of clerical experience in admissions, financial aid, or student service role. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).