Senior Director, Office of Online & Transfer Services

Appalachian State University
North Carolina, United States
Salary Not Specified
Posted Date
Sep 13, 2022

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Position Type
Administrative, Academic Affairs, Academic Administration, Other Academic Affairs, Student Affairs, Admissions, Enrollment, Retention & Registrar, Other Student Affairs, Executive, Executive Directors
Employment Type
Full Time
Position Title Senior Director, Office of Online & Transfer Services Position Number 086071 Department Transfer Admissions & Engagement - 240400 Description of University
Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors. Minimum Qualifications
  • Master’s degree in Higher Education or a related field completed by start date and significant experience related to admissions and recruitment, academic advising, post-secondary transfer credit practices, and curriculum analysis.
License/Certification Required
N/A Essential Duties and Responsibilities
The Senior Director will create and implement strategies to support transfer student recruitment, enrollment, and success. Transfer Admissions & Engagement ( TAE ) provides strategic direction and support for the main campus, online, and off-campus site-based transfer student populations.

This position is responsible for managing the TAE department, which includes 22 full-time staff members and multiple student employees. The successful candidate will provide evidence of collaborative leadership, exceptional communication skills, technological expertise, an ability to understand and interpret academic policy, and a deep commitment to transfer student success. The Senior Director will possess vision, a commitment to best practices related to student recruitment, transition, and retention, as well as significant strategic and analytical capacity. This position reports directly to the Associate Vice Chancellor ( AVC ) for Enrollment Management and is a critical member of the AVC’s Leadership Team.

Responsibilities of the position include but are not limited to the following:
  • Provides leadership for the transfer credit evaluation process, including defining, enhancing, and establishing standard operating procedures and best business practices for the various types of transfer credit evaluation processes.
  • Managing articulation catalog updates and curriculum changes with the Academic Policies and Procedures committee and academic departments at Appalachian and Comprehensive Articulation Agreement changes implemented by the UNC System and North Carolina Community College system.
  • Collaborate with key partners to create articulation agreements that support seamless transfer and help meet the enrollment goals of the university.
  • Establish and enhance external relations with community colleges and UNC System institutions to build relationships and regular communication channels.
  • Serve as the transfer ombudsperson, act as a trusted intermediary between the University and prospective transfer students/community colleges while representing the broad scope of constituent interests regarding the articulation of transfer credit.
  • Ensure TAE impacts the quality of students’ educational experiences by helping prepare them for success at Appalachian through the design and delivery of programs, communication, policies, and seminars that educate faculty, staff, and students and improve student outcomes.
Suggested Salary Range $100,000 - $105,000 Physical Demands of Position
Typical physical demands of a professional position within a university. Special Instructions to Applicants
For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:
  • Cover Letter
  • Resume
Additionally, list a minimum of 3 professional references in the application or attach a List of References with Contact Information. AA/EEO Statement
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Important Contacts:

Director of Human Resources/ EEO Officer
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187

Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144

ADA /504 Coordinator & Office of Disability Resources Director
Office of Disability Resources
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056 Diversity and Inclusion at Appalachian
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community. Quick Link Posting Number 201501020P

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