Director for Information Services

Columbia Basin College
Washington, United States
Salary Not Specified
Posted Date
Sep 13, 2022

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Position Type
Faculty Positions, Business & Management, Business Administration, Management, Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time


Columbia Basin College ('CBC' or the 'College') seeks a Director for Information Services (IS) to be responsible for the implementation of college Information Technology (IT) strategies. The Director will lead and oversee the IT Customer Success team as well as the Assistant Director for IT Infrastructure and Security and the Assistant Director for IT System Administration and Development. This position reports to the Assistant Vice President for Campus Operations.

This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by October 13, 2022 at 11:59 PM Pacific Time.

Primary Responsibilities
  • Provide leadership of the College’s IT Customer Success, IT Infrastructure, and IT System and Development teams;
  • Manage technology initiatives, including planning and cost estimation, while utilizing standard project management principles;
  • Actively reach out to and work with customer groups to understand their technology needs and recommend solutions to meet those needs;
  • Work and collaborate with the College’s administration in strategic planning, policy development, strategic visioning and overseeing the daily operations of Information Services;
  • Represent the college at the Washington State Community and Technical Colleges Information Technology Commission (ITC);
  • Lead and serve on technical and non-technical College-wide committees and groups;
  • Adhere to pertinent laws, regulations, rules, and requirements that govern the college’s use of Information Technology;
  • Serve on the College design and implementation team for construction projects to ensure IT standards and interests are represented;
  • Provide leadership to CBC customers groups when choosing and implementing new technology;
  • Provide leadership in planning, purchasing, implementing and managing IT systems and infrastructure;
  • Prepare the College for major IT system changes;
  • Ensure the development and implementation of IT security standards and processes across, server, network, cloud, and desktop environments; and
  • Other duties as assigned.
Required Qualifications
  • Bachelor’s degree in Business Management, Information Management, Computer Science, Project Management or a related field from an institutionally accredited college or university;
  • Three (3) years of hands-on work experience in an IT field;
  • Three (3) years of relevant work experience managing and leading diverse workgroups; and
  • Project management experience.
Preferred Qualifications:
  • Master’s degree in Business Administration, Management and Leadership, or related field from an institutionally accredited college or university;
  • Five (5) years of relevant work experience managing and leading diverse workgroups; and
  • Project Management experience.
Skills & Abilities


Departmental Management : Ability to effectively and efficiently manage a department including all related administrative and supervisory functions involving personnel and budget management;

Project Management : Manage projects by focusing attention on key priorities; evaluate approaches, determine feasibility, and adjust plan as needed; develop plans, coordinate projects and teams; communicate changes and progress; complete projects on time and on budget; perform well without direct supervision; do complex work independently; follow tasks through to completion;

Quality Management : Set clear quality requirements; measure key outcomes; improve processes, products, and services;

Leadership : Lead through influence, rather than authority, and take ownership and accountability for the area of responsibility and decisions made; demonstrate confidence within area of expertise – promote a cooperative work environment; ability to appropriately apply leadership techniques to motivate, develop and guide employees;

Conceptual Thinking : Have the ability to understand a situation or problem by identifying patterns or connections, and addressing key underlying issues; use past professional or technical training and experience, creativity, inductive reasoning, and intuitive processes to find potential solutions or valuable alternatives that may not be obviously related or easily identified; think “outside the box”;

Oral & Written Communication : Speak clearly and persuasively in positive and negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; structure and convey information clearly and effectively through both formal and informal documents; review and edit written work constructively; ability to tailor to audience in mind;

Student Centered : Attention, interest, activities and efforts are centered upon the best interest of students; create and support an environment that enables learners to achieve their personal, academic, and professional goals; provide courteous and helpful responses to all customers, whether they be students, general public or employees from another department;

Support for Diversity, Equity and Inclusion : Reflecting CBC’s mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting. Demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth;

Accountability : Accountable for own actions, decisions, errors, mistakes and/or failures to act when appropriate; accept responsibility when given, understand what duties employee is responsible for and can be counted upon to carry out those responsibilities; and

Teamwork : Demonstrate a willingness to work with, and help others in completing job assignments, the ability to accept constructive criticism, and to cooperate with fellow employees and supervisors; demonstrate alignment with the 'Yes And' culture, (e.g., being present and listening, making each other look good, embracing change and failure and choosing positivity).


This is a twelve (12) month per year, full-time exempt position. The standard work hours will be Monday through Thursday 7:00 a.m. to 4:30 p.m., and Friday 7:00 a.m. to 12:00 p.m.; however, work hours may vary due to work demands and some evening and weekend work may be required. This position is overtime exempt.


Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.


In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.


The working conditions listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.


While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Work environment includes office and other settings as appropriate. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

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