Academic Information & Systems (AIS) is a centralized
department of Systems Analysts within the Enrollment Management and
Student Success Division that support the academic, administrative,
and operational units of Drexel University. The AIS Team of Systems
Analysts and Managers maintain the functional aspects of the core
enterprise software applications that house student information
across the life cycle, providing training, documentation, and
support to all users.
The Systems Analyst is responsible for the functional support,
ensuring the student systems operate efficiently and effectively by
applying technologic and business practice solutions. The Systems
Analyst provides demonstrated expertise and leadership to the
departments and users of the supported systems. The goal of the
Systems Analyst is to optimize the value derived from the use of
the administrative and student systems.
This Systems Analyst position will primarily support the Enrollment
Management and Student Success Admissions Office, and the satellite
Admissions offices across Drexel University utilizing the
Technolutions Slate CRM. The Systems Analyst works collaboratively
with the various Admissions teams, Communications and Marketing,
and Operations unit to understand the initiative or business
problem to be solved and recommend solutions within the
Technolutions Slate CRM. The Systems Analyst defines the project
scope, ensure appropriate offices are notified of needs for
resources, building, testing, and monitoring the project tasks
- Interfaces regularly with the Admissions and Operations offices
to analyze business practices, evaluate needs of the unit, and
review and recommend Slate functionality to improve
- Works collaboratively with the admissions offices and other
administrative/academic departments to define, develop and document
office and inter-office policies and procedures. Carries out needs
assessment, system integration and design support and general
change management support.
- Proactively recommends and implements new Slate technologies
and features. Creates training plans and documentation and conducts
training sessions related to student software systems and
- Works closely with the Communications & Marketing team, in
conjunction with Admissions and Operations for the student facing
experience. This includes overseeing tools that support both print
and online communication within the CRM.
- Ensures that data is displayed or extracted accurately, meeting
the Admissions offices timelines.
- Identifies project priorities for applying annual updates and
improvements related to admissions processing. Project
collaboration with administrative departments can include utilizing
HTML, CSS, and SQL to support the goals of the admissions
- Develops queries and reports, which support the needs of the
administrative and academic offices and senior management.
- Ensures data integrity when importing data from multiple
external sources to the integrated student information system and
CRM using existing methodologies.
- Occasionally works with IT Systems Engineers, Database
Administrators, and other technical staff, as needed, for data
integration between the Slate CRM to Ellucian Banner Student System
and Document Management tool.
- Works collaboratively with all colleagues to ensure optimal
- Other duties as assigned by supervisor.
- Minimum of a Bachelor’s degree
- Minimum of 3 years of experience in support of technology
development and systems analyst experience; higher education
experience a plus.
- Bachelor's degree in Information Systems, Computer Science, or
- Experience with Technolutions Slate.
- Strong analytical and decision-making skills with the ability
to prioritize projects and multi-task.
- Project management background that includes complex,
multifunction technical projects.
- Experience with Ellucian Banner Admissions/Student module.
- Demonstrated ability to generate reports using
- Familiarity with SQL, CSS and HTML beneficial. Knowledge of
Oracle Business Intelligence Enterprise (OBIEE)/Oracle Analytics
- Experience with technical training to non-technical audiences,
development of test plans and supporting documentation.
- Strong interpersonal and leadership skills, excellent verbal,
and written communication skills.
- Ability to lift up to 25lbs.
This position is classified as Exempt
with a salary grade of
For more information regarding Drexel’s Professional
Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when
submitting your application.
Review of applicants will begin once a suitable candidate pool is
Sep 12 2022 Eastern Daylight Time
Nov 12 2022 Eastern Standard Time