Computer Consultant I

Posting Details



Job # 037385 Department Code 31104-1090 Department Business Operations - Auxiliary Services Job Title Computer Consultant I Location Syracuse Pay Range Commensurate with Experience Staff Level S4 FLSA Status Non-exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Computer Consultant I position is responsible for performing a variety of professional and administrative duties that facilitate the day-to-day operations of Auxiliary Services business units. Auxiliary Services business units consist of Food Services (Dining Centers, Catering, Retail Operations and Carrier Dome Concessions), Housing Meal Plan and ID Card Services, Auxiliary Services Business Office, Campus Store, Minnowbrook Conference Center, Trademark Licensing and Parking and Transit. Auxiliary Services is comprised of seven profit centers generating total annual revenue of over $160 million. The Computer Consultant I position will be responsible for desktop support of over 300 users in Auxiliary Services (Software and Hardware support), 300+ POS Devices (Receipt printers, registers, and cash drawers), 60+ VPN Firewalls, and 100+ Network Printers. This position will also be responsible for desktop and laptop deployment. Additional duties include maintaining server room storage and inventory. There is a possibility that this position will be required to work evenings and/or weekends depending on campus events and activities including Dome events and home games. Participates in special projects implementation as needed. Resolves problems that have significant impact on goals of business units. Qualifications
Bachelor’s degree in Information Technology, Computer Science or-related field or 2+ years equivalent experience. Job Specific Qualifications
Experience supporting various operating systems such as, Windows, MacOS, Windows Server 2008/2012/2016, Active Directory, Network Security Software, and Network Security Appliances. Basic knowledge of the Microsoft Office suite how to use and how to install. Must be able to troubleshoot hardware and software problems, including desktops and printers. POS support a plus. Responsibilities

• Assist in day to day troubleshooting through web-based ticketing system and maintain accuracy of inventory system. Review Data Systems procedural documentation when created and update accordingly. Develop process to review such documentation on an annual basis.
• Assist in administering user accounts and computers within Active Directory. Provide support for Auxiliary Services departmental applications. Setup and installation of desktops and laptops (Windows and Mac). Assist in maintaining all Auxiliary Services POS and networking equipment.
• Provide support and inform users on using technology. Including limited training and developing work instructions. Support may include events outside normal working hours and may include nights or weekends.
• Organize inventory and make recommendations when inventory is low. Provide feedback on equipment purchases by staying on top of new trends in the desktop and laptop environments.
• Interact with others to analyze information/data, provide advice, opinions, and counsel utilizing problem solving skills.

Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/88434 Job Posting Date 08/19/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants