Director of Campus Technology Services

SUNY Cortland
New York, United States
Salary Not Specified
Posted Date
Sep 13, 2022

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Other Business & Administrative Affairs, Technology Administration/Other, Chief Technology & Information Officers, Executive, Executive Directors
Employment Type
Full Time

Position Details

Position Information

Budget Title DIRECTOR (08) Campus Title Director of Campus Technology Services School/Division Academic Affairs, Division of Department Campus Technology Services Staff Sub-Type Staff & Administration Salary Level SL6 Salary Range $104,000 - $114,000 Position Effort Full-Time If Part-Time, enter FTE: Is this a temporary position? No If Temporary, enter End Date: Position Summary
This position directs and manages Campus Technology Services’ operations, finances, projects, and personnel. The position provides vision and leadership for computing labs, classroom technologies, desktop computing, media services, technology support and training services. This position collaborates with internal staff, IR colleagues, and campus users across the University. This position manages software and hardware contracts and licensing for the college. Additionally, it serves as the primary IR liaison to Facilities Planning, Design and Construction on projects and initiatives. Major Responsibilities
  • Responsible for the effective management of assigned staff which includes, but is not limited to, leading, managing, supervising, and developing employees in a manner that is most appropriate to each individual and consistent with respective Bargaining Agreements and College policies and procedures. Collaborate with the human resources office to resolve and address issues or concerns regarding employee performance, misconduct, or other personnel related concerns.
  • Responsible for hiring and/or making recommendations for renewal or permanent appointment as appropriate. Develop and discuss performance programs and conduct performance evaluations in a timely manner consistent with the employee’s respective Bargaining Agreement and College policy and procedure.
  • Financial Management – Plan, manage and administer Campus Technology Services budgets and facilities.
  • Operations Management – plan and manage the ongoing operations of Campus Technology Services. Develop and manage project plans and work with other departments appropriately.
  • Provide vision and leadership in designing, planning and implementing computing labs, classroom technologies, media services and technology support for the campus. Remain current with industry and security standards and develop ideas for proposals for continuous quality improvements.
  • Supervise Technology Training Program for staff. This service provides beginner, intermediate and advanced training to faculty and staff on Microsoft Office, Outlook, Adobe products, etc. Occasionally, this program assists with the rollout of new technologies by providing user end training. Ensure that campus training needs are met through campus surveys and assessments. Collaborate with the Technology Training Coordinator to create a curriculum and ensure that workshops are taught by qualified instructors.
  • Liaison to Facilities Planning, Design and Construction Office – main Information Resources liaison to Facilities Planning. Represents all IR units on facilities projects that involve technology hardware changes/additions/moves. Partners with Facilities’ designers, project managers, contractors, users and the other IR Directors to plan and design appropriate technology hardware/software for academic and administrative users in new and remodeled spaces. Manages the technology procurement, installation and moves for these projects. Serves on the Instructional Spaces Committee to ensure classrooms are properly equipped.
  • Contract and Vendor Negotiations – Work with hardware and software vendors to secure appropriate pricing, services and contracts. Create competition and build vendor relationships to secure best price and strong long-term performance.
  • Consult with end-user departments and as well as internal staff to plan and implement solutions for the technology needs of the campus.
  • Strategic Planning – Provide vision and leadership in developing and maintaining a sound strategic plan for Campus Technology Services, that follows the goals and mission of Information Resources and that of the college.
Functional and Supervisory Relationships
  • Reports to the Associate Provost of Information Resources
  • Provides direct supervision to two Associate Directors (SL5), Technology Training Coordinator (SL3), Administrative Assistant I (SG11)
  • When fully staffed, CTS has 21 employees and additional student staff
Required Qualifications
  • Bachelor’s degree
  • Seven years of relevant information technology experience in IT operations, helpdesk, or audio-video technology support
  • Demonstrated progressive leadership positions
  • Evidence of broad technical knowledge with the ability to demonstrate this thorough knowledge and understanding of current computing and emerging technologies
  • Experience with IT strategic planning, budgeting, policy development, and personnel management
  • Evidence of customer service orientation and the ability to develop effective working relationships with administrators, faculty, staff, and students
  • Proven excellent listening, presentation, oral and written communication skills
  • Demonstrated commitment to a collaborative work environment and team building in a diverse workplace
Preferred Qualifications
  • Master’s degree in information technology or related field
  • Experience working in higher education or similarly complex environment with Information Technology responsibilities
  • Demonstrated knowledge of the methods and practices by which technology supports the teaching/learning in academic and/or administrative computing environments.
  • Proven experience and skill in negotiating with vendors, contractors, and others
  • Evidence of understanding of accessibility related to IT systems
EEO Statement
The State University of New York College at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/ EEO / ADA ) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university. Job Close Date

Posting Detail Information

Posting Number S22013 Review Start Date 09/06/2022 Open Until Filled Yes Quick Link for Direct Access to Posting
Special Instructions

Special Instructions to Applicant

Special Instructions to Applicant Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please, share your understanding of diversity, equity, and inclusion and briefly describe your commitment to treating others, at all levels of the organization with fairness and respect.

    (Open Ended Question)

  2. * Do you have a bachelor's degree?
    • Yes
    • No
  3. * What is the highest earned degree that you possess? Please include the degree program.

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Curriculum Vitae or Resume
  2. Cover Letter
  3. Professional References Contact Info. ONLY (minimum of 3)
Optional Documents

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