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CRM Administrator

Employer
Washtenaw Community College
Location
Ann Arbor, Michigan
Salary
Pay Starting at $70,000
Posted Date
Sep 13, 2022
Website
https://www.wccnet.edu/

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology
Employment Level
Administrative
Employment Type
Full Time
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We are looking for candidates with strong writing and technical skills to measure effectiveness and recommend changes based on data, a highly service-oriented focus, and strong project management skills.

 

Position Summary:

The CRM Administrator will provide technical expertise to TargetX/Salesforce (CRM) users throughout the College, while also carrying out vital audits, project support and administrative duties. Responsible for requirements gathering, TargetX/Salesforce configuration, testing, training and post deployment support. Provide expert level support and technical training to all users to assist in the proper utilization of the system. Manage daily technical operations related to CRM technology support.

The CRM Administrator has primary responsibility for optimizing the TargetX CRM performance, documenting the operation, support processes and procedures related to application processing, investigating and resolving technical online application errors, and communicating with internal and external stakeholders (vendors) as appropriate. This position will lead the effort to establish/refine policies, processes, and procedures related to maintenance, update, upgrade, integration, and development of the CRM recruitment and application environments.

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