CRM Administrator
- Employer
- Washtenaw Community College
- Location
- Ann Arbor, Michigan
- Salary
- Pay Starting at $70,000
- Date posted
- Sep 13, 2022
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- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology
- Employment Level
- Administrative
- Employment Type
- Full Time
Why Join WCC?
- An inclusive, welcoming environment for our students, faculty & staff
- Hybrid Work Schedule
- Affordable & Comprehensive Health, Dental, Life & Vision Insurance
- 4:1 Employer Match for Retirement
- WCC Tuition paid for you AND your dependents
- Tuition reimbursement for colleges outside WCC
- Check out even more of our Total Rewards here
We are looking for candidates with strong writing and technical skills to measure effectiveness and recommend changes based on data, a highly service-oriented focus, and strong project management skills.
Position Summary:
The CRM Administrator will provide technical expertise to TargetX/Salesforce (CRM) users throughout the College, while also carrying out vital audits, project support and administrative duties. Responsible for requirements gathering, TargetX/Salesforce configuration, testing, training and post deployment support. Provide expert level support and technical training to all users to assist in the proper utilization of the system. Manage daily technical operations related to CRM technology support.
The CRM Administrator has primary responsibility for optimizing the TargetX CRM performance, documenting the operation, support processes and procedures related to application processing, investigating and resolving technical online application errors, and communicating with internal and external stakeholders (vendors) as appropriate. This position will lead the effort to establish/refine policies, processes, and procedures related to maintenance, update, upgrade, integration, and development of the CRM recruitment and application environments.
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