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Front Desk and Outreach Coordinator

University of Oregon
Oregon, United States
Salary Not specified
Posted Date
Sep 12, 2022

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time
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Front Desk and Outreach Coordinator

Job no: 530250
Work type: Officer of Administration
Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support, Student Life/Services

Department: University Housing
Appointment Type and Duration: Regular, Ongoing
Salary: $17.43-$26.00 per hour
Compensation Band: CH-18-Fiscal Year 2022-2023
FTE: 1.0
Application Review Begins
Position closes September 23, 2022
Special Instructions to Applicants
In addition to the online application, please submit:
1. A current resume; and
2. Names and contact information for three professional references.
Department Summary
Living on campus adds tremendous value for students and contributes to higher grades, staying and graduating from the University and future success.

University Housing, a department within the Division of Student Services and Enrollment Management, is committed to facilitating students' development as they build an inclusive community, establish a sense of home, and succeed academically. Our goal is to become the model of excellence for providing accessible, affordable, and student-centered living-learning experiences; the preferred choice for all UO students.

We value diversity and respect, integrity, equity and inclusion, learning and growth, responsibility and accountability, safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.

University Housing units include Business Services, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is a $68 Million educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).
Position Summary
This position will manage the Front Desk Services area as well as coordinate and support the outreach efforts for University Housing.

The Front Desk and Outreach Coordinator is responsible for participating in and coordinating recruitment events for University Housing in support for the Division of Student Services and Enrollment Management's efforts. In addition, the Coordinator will have oversight of the customer service interactions with prospective students and families and current residents, families, and campus partners. This position is critical to the day-to-day management and creation of information, problem-solving, and referrals regarding housing services and programs for students and families, departments within University Housing, and campus partners. Most importantly, this position leads the support staff in assuring that services are delivered in a friendly, accurate and courteous manner to promote University Housing's mission and statement.

More specifically, this position oversees and leads the recruitment and outreach efforts for the department at more than 100+ events throughout the year, including Duck Preview Days, IntroDUCKtion, and Admitted Student Days. As a representative of the University, this position participates in office and university outreach activities and events, speaking to groups of parents, students, high school counselors, members of the community (local and state-wide), and members of various civic and professional organizations. This position will also coordinate recruitment and outreach events with the Director of Marketing and Communication for University Housing, including representing the University at events and the oversight of volunteer and staff participation to support coverage at events.

This position is expected to work independently to maintain service delivery standards and to interpret policies and procedures as it relates to the University Housing mission to support the academic mission of the University. This position requires the ability to communicate effectively with individuals from diverse backgrounds and cultures.

Representation at recruitment events may include travel in and around the state of Oregon. This position requires the ability to obtain a UO Driver's Certification for the purpose of driving state vehicles.
Minimum Requirements
  • Three years of office experience which included two years at full performance level and experience generating documents; and
  • Lead work responsibility or coordination of office procedures.
    Professional Competencies
  • Excellent customer service skills.
  • Meticulous attention to detail and accuracy of information in both written and oral forms
  • Ability to work under pressure and with students and others in an appropriate manner.
    Preferred Qualifications
  • Experience using information systems, including but not limited to Banner Student Information, StarRez, Microsoft Office Suite, including Excel, Outlook, Word and other databases.
  • Experience working with recruitment and training.
  • Experience with event management; including preparing materials and managing volunteer staff.
  • Experience working in university housing or other student life.

    FLSA Exempt: No

    All offers of employment are contingent upon successful completion of a background inquiry.

    University of Oregon students and employees are required to be fully vaccinated against COVID-19. For additional information see:

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit

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