PT Services Front Office Coordinator
Administrative/Office Support, Healthcare/Nursing
University Health Services
Office Specialist 2
Appointment Type and Duration:
$16.19 - $23.69 per hour
Review of Applications Begins
Position closes September 23, 2022
Special Instructions to Applicants
To ensure consideration, please upload the following with your
- Current resume which includes dates of employment.
Applicants will also be asked to submit the name and contact
information for three professional references, one of which must be
current or most recent supervisor (if not currently employed).
Candidate will be notified prior to references being
Any application missing the above documents/information may be
University Health Services (UHS) is a unit within the Division of
Student Services and Enrollment Management and is a nationally
accredited (AAAHC) outpatient clinic providing primary care to
students at the University of Oregon. All staff are required to
uphold the values of the UHS.
This position works in support of the University Health Services
mission and vision and is consistent with UO policy. Some aspects
of this position may be completed in collaboration with other
As PT Services Front Office Coordinator, this position functions as
the initial contact between Physical Therapy Services personnel and
patients. As such, it is imperative that this individual be able to
handle a busy environment with frequent interruptions with calm
Primary duties include managing all the prior authorizations for PT
Services including checking insurance benefits, communicating with
insurance companies, completing the prior authorization procedure,
documenting the prior authorization information in the electronic
health record, and handling all approvals, denials, plus peer
review scheduling. Additionally, front office tasks include
schedule management, patient chart management, answering phones,
faxing documents, gathering clinician data (NPI numbers, ICD-10
codes, outside records, etc.), filing charts, reconciling patient
insurance and billing, performing departmental billing and
ticketing, maintaining effective communication between the front
office area and the clinical areas, and providing administrative
This individual must be able to independently screen patients to
determine the urgency of their appointment(s). Additionally, this
individual must be able to independently manage multiple provider
schedules to ensure maximal efficiency on a day-to-day basis.
Position requires successful completion of a criminal background
check and routine screening of Medicaid and Medicare Exclusion
Lists. Employee loses eligibility for employment if on the List of
Excluded Individuals and Entities (LEIE) and/or System of Award
Management (SAM). Must be in compliance with UHS policies regarding
tuberculosis screening, measles and mumps (MMR), seasonal flu,
hepatitis B, and other immunization requirements.
- Two years of general clerical experience. One year of which
included typing, word processing, or other experience generating
- An associate degree in Office Occupations or Office Technology;
- Graduation from a private school of business with a Certificate
in Office Occupations or Office Technology AND one year of general
College courses in Office Occupations or Office Technology will
substitute for the required experience on a year-for-year
- Ability to handle a hectic environment with a calm and
- Highly organized and able to track multiple tasks
- Excellent communication skills to interact effectively with
patients and staff.
- Strong organizational skills.
- Ability to think and act independently.
- Experience with and/or commitment to working effectively with
individuals from diverse backgrounds, in support of an inclusive
and welcoming environment.
- Three years' experience working in a high-volume medical
- Experience working in a physical therapy department, including
- Experience working with non-English speaking
- Experience completing insurance eligibility checks and
FLSA Exempt: No
All offers of employment are contingent upon successful
completion of a background inquiry.
This is a classified position represented by the SEIU Local 503,
Oregon Public Employees Union.
University of Oregon students and employees are required to be
fully vaccinated against COVID-19. For additional information see:
The University of Oregon is proud to offer a robust benefits
package to eligible employees, including health insurance,
retirement plans, and paid time off. For more information about
benefits, visit http://hr.uoregon.edu/careers/about-benefits.
The University of Oregon is an equal opportunity, affirmative
action institution committed to cultural diversity and compliance
with the ADA. The University encourages all qualified individuals
to apply, and does not discriminate on the basis of any protected
status, including veteran and disability status. The University is
committed to providing reasonable accommodations to applicants and
employees with disabilities. To request an accommodation in
connection with the application process, please contact us at
email@example.com or 541-346-5112.
UO prohibits discrimination on the basis of race, color, sex,
national or ethnic origin, age, religion, marital status,
disability, veteran status, sexual orientation, gender identity,
and gender expression in all programs, activities and employment
practices as required by Title IX, other applicable laws, and
policies. Retaliation is prohibited by UO policy. Questions may be
referred to the Title IX Coordinator, Office of Civil Rights
Compliance, or to the Office for Civil Rights. Contact information,
related policies, and complaint procedures are listed on the
In compliance with federal law, the University of Oregon prepares
an annual report on campus security and fire safety programs and
services. The Annual Campus Security and Fire Safety Report is
available online at
To apply, visit https://careers.uoregon.edu/en-us/job/530248/pt-services-front-office-coordinator