This job has expired

PT Services Front Office Coordinator

University of Oregon
Oregon, United States
Salary Not specified
Posted Date
Sep 12, 2022

View more

Position Type
Administrative, Student Affairs, Health Services
Employment Level
Employment Type
Full Time
You need to sign in or create an account to save a job.

PT Services Front Office Coordinator

Job no: 530248
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support, Healthcare/Nursing

Department: University Health Services
Classification: Office Specialist 2
Appointment Type and Duration: Regular, Ongoing
Salary: $16.19 - $23.69 per hour
FTE: 1.0
Review of Applications Begins
Position closes September 23, 2022
Special Instructions to Applicants
To ensure consideration, please upload the following with your online application:
- Current resume which includes dates of employment.

Applicants will also be asked to submit the name and contact information for three professional references, one of which must be current or most recent supervisor (if not currently employed). Candidate will be notified prior to references being contacted.

Any application missing the above documents/information may be considered incomplete.
Department Summary
University Health Services (UHS) is a unit within the Division of Student Services and Enrollment Management and is a nationally accredited (AAAHC) outpatient clinic providing primary care to students at the University of Oregon. All staff are required to uphold the values of the UHS.

This position works in support of the University Health Services mission and vision and is consistent with UO policy. Some aspects of this position may be completed in collaboration with other University departments.
Position Summary
As PT Services Front Office Coordinator, this position functions as the initial contact between Physical Therapy Services personnel and patients. As such, it is imperative that this individual be able to handle a busy environment with frequent interruptions with calm professionalism.

Primary duties include managing all the prior authorizations for PT Services including checking insurance benefits, communicating with insurance companies, completing the prior authorization procedure, documenting the prior authorization information in the electronic health record, and handling all approvals, denials, plus peer review scheduling. Additionally, front office tasks include schedule management, patient chart management, answering phones, faxing documents, gathering clinician data (NPI numbers, ICD-10 codes, outside records, etc.), filing charts, reconciling patient insurance and billing, performing departmental billing and ticketing, maintaining effective communication between the front office area and the clinical areas, and providing administrative support.

This individual must be able to independently screen patients to determine the urgency of their appointment(s). Additionally, this individual must be able to independently manage multiple provider schedules to ensure maximal efficiency on a day-to-day basis.

Position requires successful completion of a criminal background check and routine screening of Medicaid and Medicare Exclusion Lists. Employee loses eligibility for employment if on the List of Excluded Individuals and Entities (LEIE) and/or System of Award Management (SAM). Must be in compliance with UHS policies regarding tuberculosis screening, measles and mumps (MMR), seasonal flu, hepatitis B, and other immunization requirements.
Minimum Requirements
  • Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
  • An associate degree in Office Occupations or Office Technology; OR
  • Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.

    College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.
    Professional Competencies
  • Ability to handle a hectic environment with a calm and professional demeanor.
  • Highly organized and able to track multiple tasks simultaneously.
  • Excellent communication skills to interact effectively with patients and staff.
  • Strong organizational skills.
  • Ability to think and act independently.
  • Experience with and/or commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment.
    Preferred Qualifications
  • Three years' experience working in a high-volume medical organization.
  • Experience working in a physical therapy department, including multiple disciplines.
  • Experience working with non-English speaking patients.
  • Experience completing insurance eligibility checks and pre-authorizations.

    FLSA Exempt: No

    All offers of employment are contingent upon successful completion of a background inquiry.

    This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

    University of Oregon students and employees are required to be fully vaccinated against COVID-19. For additional information see:

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert