To provide leadership and supervision of District information
technology and support services; to oversee and maintain current
technologies and services; to develop strategic goals and plans to
keep data safe and technology current; and to provide technical
services and support to campus users.
SUPERVISION RECEIVED AND EXERCISED
Receives limited direction from executive level management.
Incumbents work within a framework of established goals and
Incumbents in this classification assign, coordinate, supervise and
evaluate the work of others.
DUTIES AND RESPONSIBILITIES:
- Manages the daily operation and support of the District’s
information technology department and data center services
operations which includes all programming, communication systems,
servers, data, data security, video systems, and both academic and
administrative desktop and portable computers, and multi-media
- Provides leadership to define, explore and implement emerging
technologies including building systems and smart building
integration, virtualization, and green technologies.
- Selects, assigns, supervises, trains and evaluates staff
including system administrators, network administrators, computer
support technicians, programmers, user support technicians,
computer operators, and office staff. Recommends disciplinary
actions; recommends staffing levels necessary to implement and
support core responsibilities and projects.
- Prepares budget and monitors expenditures in department
- Oversees District systems administration including security
procedures, email, password policies, file permissions, software
updates, and installation of virus and malware protection.
- Reviews technological services to the campus, defines technical
needs based on end-user needs and develops plans for
- Plans, reviews and revises implementation plans for campus
technology modifications and emerging technology and creates
standards for implementations based on requirements.
- Determines equipment, resources and technology needs for
Computer Operations and Network Operations. Oversees the
installation and upgrade of personal computers, software
enhancements, peripherals, development and enhancement of computer
operations including updating applications, campus infrastructure
for networks, telephones, video systems, and other systems as
- Develops short- and long-range plans for District information
technology and develops annual goals and objectives.
- Recommends and enforces Information Technology (IT) policies,
procedures and protocols.
- Represents the department at campus and community events and
programs; serves on or chairs campus committees.
- Performs other related duties as required.
- Principles and techniques of applications programming, database
analysis, systems analysis, and design
- Current technology; networks and network design
- Technical writing
- Best practices in virtualization.
- Current and emerging technology.
- Converged Internet Protocol (IP) disciplines such as telephony,
video, and building management systems
- Principles and techniques of managing cloud native and cloud
hosted systems and programs
- Principles and practices of supervision and training
- Principles and practices of management, planning and
- Laws pertaining to data and data sharing and usage
- Knowledge of cyber security best practices, e.g., NIST
Cybersecurity framework. https://www.nist.gov/cyberframework
Education and Experience Requirements:
- Analyze and solve complex technical problems
- Assess a situation and act on it quickly
- Develop and administer technical policies and procedures
- Assign, train, supervise, evaluate and motivate professional,
technical, clerical and student staff
- Serve as resource on the continuing development of
state-of-the-art technical architecture
- Analyze and evaluate technology and apply solutions to college
business or academic areas as appropriate
- Communicate effectively both orally and in writing
- Establish and maintain effective working relationships with
- Demonstrate sensitivity and understanding of the diverse
academic, socioeconomic, gender identity/expression, cultural,
disability, and ethnic backgrounds of community District
- Support the District in achieving its mission, vision, and
strategic goals as appropriate in carrying out the duties of this
- Focus on student success, service excellence, and willingness
to assist colleagues District-wide, as needed.
- Master’s degree from an accredited college or university with
major course work in computer science, information systems
management or a closely related field; and
- Six (6) years of related experience, with three (3) years at
the senior level managing a large Information Technology Services
department in a complex technical environment such as a college or