Operations Manager
- Employer
- Ball State University
- Location
- Indiana, United States
- Salary
- Salary Not Specified
- Date posted
- Sep 9, 2022
View more
- Position Type
- Faculty Positions, Professional Fields, Vocational & Technical Fields, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Other Business & Administrative Affairs, Student Affairs, Admissions, Enrollment, Retention & Registrar, Other Student Affairs
- Employment Type
- Full Time
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Job Details
Posting Details
Position Information
Position Title
Operations Manager
About this Opportunity
Ball State University welcomes applications for an Operations Manager within the department of Admissions Operations and Technology.
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Exempt
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
In collaboration with the Director Admissions Operations and Technology, the Operations Manager in Admissions Operations and Technology will lead the operational and technical support in order to provide improved efficiency, accuracy and superior customer service while optimizing technological solutions when appropriate. This position will support the office to best utilize the campus enterprise resource planning ( ERP ), Customer Relationship Management ( CRM ), and other available solutions. This position will also support the activities related to prospect, application, and decision processing, internal/external reporting, data analysis, and support technology software/hardware solutions resulting in optimized operations. The Operations Manager will interface with the information technology support area and other functional departments in order to define potential solutions that will support admissions functions. In coordination with the Director Admissions Operations and Technology and other senior leadership, participate in establishing policies and procedures for each area while defining and setting the direction for the office. Lead in the successful support for the Admissions Operations activities regarding all Undergraduate, Graduate, International, and Division of Online and Strategic Learning admission applications.
Minimum Education
Bachelor’s degree from an accredited university.
Minimum Experience
Experience in management/operations; supervisory experience; information/project management experience; technology background.
Minimum Other
Excellent written and verbal communication skills, strong interpersonal skills, ability to work in a fast-paced environment. Ability to work independently and on cross-functional teams, creative problem-solving skills, ethical, and trustworthy.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Master’s degree in student personnel, higher education, or related field.
Preferred Experience
Additional years of admissions experience in higher education with progressive responsibilities; experience with the day to day operations of an admissions office with an understanding of student information from a “systems” approach, the college recruitment process, and staff supervision in a professional setting; broad range of experience within admissions and/or student service areas; previous experience in ERP and CRM systems; solid evidence of professional progression; evidence of exceptional written and oral communication skills; excellent judgment; ability to multitask and prioritize, flexibility and strong decision-making skills; demonstrate self-confidence, autonomy, professionalism, and commitment to diversity, student development, higher education, and professional development. Experience with the ERP SIS and CRM solutions utilized at Ball State University. Experience in a university admissions area.
Preferred Other
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Admission Processing Specialists, Application Systems and Auxiliary Support Coordinator.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Admissions Operations and Technology:155220
Department Information
The salary for this position is $55,000.00.
Department Email or Phone Number
bcbarber@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Participate in the coordination, management, priority setting, goal establishment within the Admissions Operations and Technology area. Lead staff to ensure deadlines are met regarding prospect, application, and decision processing, inter/intra office reporting, data file generation/distribution, and mail processing functions of the office.
Ranking
2
Job Duty
Supervise, assign and review work, coordinate the orientation and training of staff, and make recommendations for all the direct reports of this position; supervision includes but not limited to applicant pool selection, interview process, and making final selection offer, compensation planning, discipline and corrective action, performance appraisal, training and career development of direct reports.
Ranking
3
Job Duty
Support the admissions operations solutions in order to continually improve the efficiency, accuracy and effectiveness of these systems and the admissions staff.
Ranking
4
Job Duty
Participate in the development/delivery of end user training for the implementation of best practices regarding admissions processes/procedures.
Ranking
5
Job Duty
Serve as a subject matter expert for all information systems utilized by Admissions.
Ranking
6
Job Duty
In coordination with the Director Admissions Operations and Technology, collaborate with Information Technology support regarding system enhancements/maintenance, issue resolution, and any other technology related topics that impact the admission process.
Ranking
7
Job Duty
Serve on various university-wide committees and other off campus leadership opportunities.
Ranking
8
Job Duty
Professionally and positively represent the Office of Admissions and Ball State University to the public and articulate the Ball State experience to prospective students and their families, high school guidance counselors, and the public at large.
Ranking
9
Job Duty
Participate in strategic long-range planning, team building, goal setting, and assessment outcome measurements for the Office of Admissions and our Division.
Ranking
10
Job Duty
Oversee the troubleshooting of any issues encountered impacting office operations.
Ranking
11
Job Duty
Participate in the collaboration with administrative and academic staff from across campus in order to develop/support strategies/procedures that provide seamless, high quality customer service to anyone that requires assistance.
Ranking
12
Job Duty
Support external data integration into systems utilized by the office.
Ranking
13
Job Duty
Perform other related duties as assigned.
Posting Detail Information
Posting Number
202201114P
Number of Vacancies
1
Desired Start Date
10/24/2022
Position End Date (if temporary)
Open Date
11/07/2022
Applications Accepted Through Date
11/28/2022
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Position Information
Position Title
Operations Manager
About this Opportunity
Ball State University welcomes applications for an Operations Manager within the department of Admissions Operations and Technology.
Inclusive Excellence Statement
At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Benefits and Community
https://www.bsu.edu/about/administrativeoffices/humanresources/jobs/benefits-and-community/professional-staff
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
FLSA
Exempt
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
In collaboration with the Director Admissions Operations and Technology, the Operations Manager in Admissions Operations and Technology will lead the operational and technical support in order to provide improved efficiency, accuracy and superior customer service while optimizing technological solutions when appropriate. This position will support the office to best utilize the campus enterprise resource planning ( ERP ), Customer Relationship Management ( CRM ), and other available solutions. This position will also support the activities related to prospect, application, and decision processing, internal/external reporting, data analysis, and support technology software/hardware solutions resulting in optimized operations. The Operations Manager will interface with the information technology support area and other functional departments in order to define potential solutions that will support admissions functions. In coordination with the Director Admissions Operations and Technology and other senior leadership, participate in establishing policies and procedures for each area while defining and setting the direction for the office. Lead in the successful support for the Admissions Operations activities regarding all Undergraduate, Graduate, International, and Division of Online and Strategic Learning admission applications.
Minimum Education
Bachelor’s degree from an accredited university.
Minimum Experience
Experience in management/operations; supervisory experience; information/project management experience; technology background.
Minimum Other
Excellent written and verbal communication skills, strong interpersonal skills, ability to work in a fast-paced environment. Ability to work independently and on cross-functional teams, creative problem-solving skills, ethical, and trustworthy.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Master’s degree in student personnel, higher education, or related field.
Preferred Experience
Additional years of admissions experience in higher education with progressive responsibilities; experience with the day to day operations of an admissions office with an understanding of student information from a “systems” approach, the college recruitment process, and staff supervision in a professional setting; broad range of experience within admissions and/or student service areas; previous experience in ERP and CRM systems; solid evidence of professional progression; evidence of exceptional written and oral communication skills; excellent judgment; ability to multitask and prioritize, flexibility and strong decision-making skills; demonstrate self-confidence, autonomy, professionalism, and commitment to diversity, student development, higher education, and professional development. Experience with the ERP SIS and CRM solutions utilized at Ball State University. Experience in a university admissions area.
Preferred Other
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Admission Processing Specialists, Application Systems and Auxiliary Support Coordinator.
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Admissions Operations and Technology:155220
Department Information
The salary for this position is $55,000.00.
Department Email or Phone Number
bcbarber@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Participate in the coordination, management, priority setting, goal establishment within the Admissions Operations and Technology area. Lead staff to ensure deadlines are met regarding prospect, application, and decision processing, inter/intra office reporting, data file generation/distribution, and mail processing functions of the office.
Ranking
2
Job Duty
Supervise, assign and review work, coordinate the orientation and training of staff, and make recommendations for all the direct reports of this position; supervision includes but not limited to applicant pool selection, interview process, and making final selection offer, compensation planning, discipline and corrective action, performance appraisal, training and career development of direct reports.
Ranking
3
Job Duty
Support the admissions operations solutions in order to continually improve the efficiency, accuracy and effectiveness of these systems and the admissions staff.
Ranking
4
Job Duty
Participate in the development/delivery of end user training for the implementation of best practices regarding admissions processes/procedures.
Ranking
5
Job Duty
Serve as a subject matter expert for all information systems utilized by Admissions.
Ranking
6
Job Duty
In coordination with the Director Admissions Operations and Technology, collaborate with Information Technology support regarding system enhancements/maintenance, issue resolution, and any other technology related topics that impact the admission process.
Ranking
7
Job Duty
Serve on various university-wide committees and other off campus leadership opportunities.
Ranking
8
Job Duty
Professionally and positively represent the Office of Admissions and Ball State University to the public and articulate the Ball State experience to prospective students and their families, high school guidance counselors, and the public at large.
Ranking
9
Job Duty
Participate in strategic long-range planning, team building, goal setting, and assessment outcome measurements for the Office of Admissions and our Division.
Ranking
10
Job Duty
Oversee the troubleshooting of any issues encountered impacting office operations.
Ranking
11
Job Duty
Participate in the collaboration with administrative and academic staff from across campus in order to develop/support strategies/procedures that provide seamless, high quality customer service to anyone that requires assistance.
Ranking
12
Job Duty
Support external data integration into systems utilized by the office.
Ranking
13
Job Duty
Perform other related duties as assigned.
Posting Detail Information
Posting Number
202201114P
Number of Vacancies
1
Desired Start Date
10/24/2022
Position End Date (if temporary)
Open Date
11/07/2022
Applications Accepted Through Date
11/28/2022
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter
- Undergraduate Transcripts
- Master's Transcripts
Company
Founded in 1918 in Muncie, Indiana, the public research university has grown to more than 22500 students
Spirited and motivated, we learn, grow, and take flight. Our faculty and staff—everyone in our community—embrace students as learning partners from day one. In classrooms and labs, in immersive learning projects, on the sports fields—with creativity and determination—Cardinals Fly. We are grounded in our values, lifted by our knowledge, and go confidently upward toward ever greater opportunities. Ours is a simple promise: to challenge each other to excel. And with Beneficence as our guide—We Fly.
We are committed to excellence through a talented and diverse faculty and staff. Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world. We are excited that you want to join us in these endeavors!
The university offers excellent benefits, including health care and retirement plans, tuition assistance for employees and dependents, and generous time off with pay.
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