About Colorado Mountain College
Imagine working at a college that welcomes everyone — students,
faculty, staff, and community members — regardless of their
backgrounds, beliefs, or traditions. An institution that is also
integrally connected to, appreciated by, and supported by those
Envision yourself at a dynamic, innovative, forward-leaning college
that has a highly entrepreneurial spirit and deep commitment to
every learner – from first-generation college students and
new-traditional and adult learners to academically motivated
students seeking a more traditional liberal arts education – all
within a robust and highly personalized learning environment.
Visualize applying your energy and skills for an organization that
respects and cares about its employees enough to offer competitive
compensation and benefits while encouraging every team member to
renew and recharge in places of inspiration, reflection, and
world-class outdoor recreation.
Welcome to Colorado Mountain College and its eleven campus
locations sprinkled across a spectacular region of Colorado’s
central Rocky Mountains.
Colorado Mountain College aspires to be the most inclusive and
innovative student-centered college in the nation, elevating the
economic, social, cultural, and environmental vitality of its
beautiful Rocky Mountain communities.
CMC is a comprehensive, public, open-access dual-mission
institution offering 136 academic programs ranging from specialized
certificates to associate and bachelor’s degrees, a wide range of
online, non-credit and lifelong learning courses, as well as
extensive concurrent enrollment opportunities in close partnership
with neighboring school districts.
Over 15,000 students attend CMC annually, and 40% of degree-seeking
students earn a certificate or degree every year. The college’s
Latinx enrollment has doubled in six years to 28%, making CMC a
federally designated Hispanic Serving Institution (HSI). CMC
courses are highly personal and many are highly experiential by
design, each with a maximum registration of 25 students.
Colorado Mountain College campuses are located in Aspen,
Carbondale, Breckenridge, Dillon, Steamboat Springs, Glenwood
Springs, Glenwood Springs-Spring Valley, Leadville, Rifle, the Vail
Valley, and Salida. Of these locations, three are
residential—Spring Valley, Leadville, and Steamboat Springs — and
students in Breckenridge have access to college-owned off-campus
housing. CMC campuses are close-knit communities, on average
serving between 1,000 – 2,000 students.
The majority of the college’s financial support comes from local
property taxes, not tuition or state revenues. Consequently, CMC is
uniquely positioned to be entrepreneurial, nimble, mission-focused,
and responsive to community and workforce needs. The college’s
Central Services administrative office, which provides
administrative support to all campus locations, is located in
historic downtown Glenwood Springs, the town from which CMC
originally launched in 1965.
Colorado Mountain College is accredited by the Higher Learning
Commission and authorized by the Colorado Commission on Higher
Education. For general information about CMC, its programs,
locations, students, faculty, and offerings, go to: www.coloradomtn.edu
Our commitment to an environment where everyone
Our college and beloved mountain communities are enriched by a
variety of voices and experiences.
At Colorado Mountain College, we continually work to improve
learning and working environments that welcome everyone. We are
deeply committed to promoting a free and open exchange of ideas,
improving critical thinking, deepening mutual empathy and respect,
and ensuring that every learner and team member has equal
opportunities for personal and professional success.
The college prioritizes the recruitment, hiring and retaining of a
highly engaged workforce that reflects and supports the
backgrounds, characteristics and aspirations of the students
enrolled at the college. CMC therefore values applicants who
demonstrate prior accomplishments, training, and a commitment to
the concepts of inclusive and equitable practices, as well as an
understanding of historic and current social issues that impact
groups of different socio-economic and cultural backgrounds.
CMC employees enjoy regular opportunities to raise their awareness
about pressing societal issues, develop individual critical
thinking skills, and expand their understanding of and empathy
toward others regardless of race, gender, ethnicity or other
factors. Our goal is to deliver highly personalized teaching
methods and effective student support services that enable students
to achieve their goals, regardless of academic or financial
Applicants to Colorado Mountain College must demonstrate a
commitment and competence to work effectively with students,
employees, and community members of all backgrounds.
For more information about CMC, go to: www.coloradomtn.edu
This is an entry-level position within the Information Technologies
Department. Under the supervision of the Director of Customer
Support Services, the Customer Support Analyst I (CSA I) is the
primary technical point of contact for customers within the
Colorado Mountain College community. The CSA I will perform
primarily technical problem identification, analysis, and
resolution, and therefore, will impact the perception of
Information Technologies as a service provider to the College. This
entails knowledge of personal computing hardware/software concepts;
problem documentation/tracking, customer connectivity interfaces;
proactive customer notification; and knowledge of the student
information system (administrative system). The CSA I must
accurately describe trouble calls in the service desk ticketing
system, and update the trouble ticket until the issue is resolved.
The CSA I will work with the end user to resolve the problem, and
if the issue cannot be quickly resolved at Level 1, the CSA I will
follow the procedures to escalate the call to the appropriate
Information Technologies staff member for resolution. The CSA I
provides information and assistance in supporting the entire
Information Technologies Team.
**Remote work options available and will be evaluated on an
individual basis. On-site attendance will be required at times for
all positions, including the initial training period. CMC employees
must live and perform all CMC work in the state of Colorado. Hours
can vary based on time of year and student needs.
View/download job description including hiring salary range:
Customer Support Analyst I
Pre-requisites for Position (Qualifications Standards)
Education and experience sufficient for the rigors of the position.
Examples may include a High School Diploma/GED and two years of
customer service experience, or equivalent education and experience
that will provide the necessary knowledge, skill and abilities to
perform the functions of the position. Preferred Industry
Certification: Support Center Specialist.
Special Skills or abilities directly applicable to the
- Excellent verbal and written communications skills.
- Ability to analyze complex computer problems and provide
- Knowledge of a broad range of relevant multi-user computer
systems, applications and or equipment. In particular Microsoft
Windows and Office application.
- Ability to work well under stress and time pressures.
- Knowledge of computer security procedures and protocol.
- Knowledge of current technological developments/trends.
- Knowledge/understanding of the Internet, Internet browsers,
Java and HTML desired.
Welcoming. Innovative. Focused on Student Success. These principles
reflect the soul of CMC. They guide us in building our teams,
cultivating leaders, and expanding our approaches and mindset. They
guide us to be an institution of higher education that’s the right
fit for every faculty member, staff, student, and community member
in its trust. Applicants must demonstrate a commitment to working
effectively with students, employees, and community members of all
Bilingual (English/Spanish) or conversational language abilities
Please submit the required letter of interest,
resume, and list of three professional references. CMC is an EOE
committed to diversifying its workforce.
Please proceed to the HR page of
Basecamp or by searching in Learning Hub
on applying for a full-time position as an internal
Review of application material will begin immediately and
continue until the position is filled.