EOP Counselor (Student Services Profesional III) / Student
Affairs - Educational Opportunity Program
California State University, San Bernardino
Unit 4 - APC - Academic Professionals of
California, Administrative, Probationary, Full Time
California State University, San Bernardino is a preeminent center
of intellectual and cultural activity in Inland Southern
California. Opened in 1965 and set at the foothills of the
beautiful San Bernardino Mountains, the university serves more than
20,000 students each year and graduates about 4,000 students
annually. CSUSB reflects the dynamic diversity of the region and
has the most diverse student population of any university in the
Inland Empire. Seventy percent of those who graduate are the first
in their families to do so.
At CSUSB, you can:
- Build your future
- Work with the best
- Be your authentic self
- Focus on you
- Make a lasting impact
- Work for a purpose that is greater than your own
- Bring everything you are, become everything you want
The mission of the EOP program is to provide access to higher
education for historically low-income, underrepresented,
disadvantaged students who have the potential to succeed at the
university level. EOP recruits, retains and graduates students by
providing a comprehensive program of support services which include
admission, academic advisement, career and personal counseling,
tutoring, financial assistance and graduate school
Under the general supervision of the assistant director of the
Educational Opportunity Program (EOP), the incumbent will provide
comprehensive support services to a diverse student population
including pre-admission advising, orientation, academic advising,
personal and career counseling and financial aid guidance. The
incumbent will be relied upon to provide insight, direction and
recommendations to unique and sometimes sensitive issues, and is
expected to independently and collaboratively resolve complex
problems through the use of highly effective communication
Incumbent will assist in various aspects of EOP student admissions
including, but not limited to, outreach presentations and review of
EOP applicant information for selection of EOP student cohorts.
Reviews potential students transcripts, test scores, CSU
eligibility index, recommendation letters and autobiographical
information. This position represents California State University
San Bernardino at off-campus/on-campus EOP events. The incumbent
works collaboratively with area high schools and community
colleges, and assists in attracting a diverse undergraduate student
population. The incumbent advises and counsels current and
prospective EOP students and their families/guardians on general
CSU and specific admissions and other university policies and
requirements. Provides EOP and university information to faculty,
community colleges, high schools and community groups.
Incumbent will counsel EOP students in regards to academic progress
and be proactive in providing interventions and making appropriate
referrals to campus resources. The incumbent works collaboratively
with college, department-based professional and faculty advisors to
achieve graduation and retention goals. Provides EOP student
services include general education, and educational planning in
partnership with major academic advisor, undeclared advising,
developmental progress monitoring and probation/disqualification,
and appropriate referral to other academic support offices. The
incumbent utilizes effective counseling techniques to assist
students with sensitive issues pertaining to their personal and
academic needs that impact their academic success.
The incumbent will serve as advisor to the EOP Alumni Chapter and
annual alumni fundraising campaign. Incumbent will also be
responsible for initiating, developing and collaborating with other
constituents on EOP alumni efforts. . The incumbent will be
responsible for coordinating the annual EOP Graduate Recognition
Ceremony, develops and updates the EOP Graduate Reception Timeline,
contacts potential donors and sponsors for the reception. Meets
with appropriate offices on campus (i.e. Alumni Affairs, Records
& Registration, Administrative Computing Services, Bookstore,
Food Services, etc.) and local vendors for services and meets with
EOP Director and/or Assistant Director weekly to report reception
progress and for feedback. Verifies EOP student's graduation
The incumbent will be responsible for advertising, recording and
maintaining EOP scholarships records. The incumbent will also be
responsible for assisting in the coordination of the Summer Bridge
counseling, service learning, and student development components
and serve as a Summer Bridge counselor during the EOP Summer Bridge
Program. In addition, the incumbent is responsible for collecting,
organizing, creating and submitting semester and/or annual reports
summarizing efforts that include data and recommendations and any
other ad hoc reports requested by EOP Assistant Director and EOP
Full-time, Exempt, Probationary
with the possibility of converting to permanent.
Application Review Deadline:
This position will
remain open until filled. Applications will be reviewed beginning
February 16, 2022.
- Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings and
weekend hours may be required.
Education and Experience
Experience: Possession of these knowledge and abilities is
typically demonstrated through the equivalent of three years of
progressively responsible professional student services work
experience. One year in the program area to which assigned may be
preferred but is not required.
- General knowledge of the methods and problems of organizational
and program management.
- General knowledge of research and interview techniques.
- Ability to interpret and apply program rules and
- Ability to use initiative and resourcefulness in planning work
assignments and in implementing long-range program
- Ability to obtain factual and interpretive information through
- Ability to reason logically; ability to collect, compile,
analyze and evaluate data and make verbal or written presentations
based on these data.
- Ability to recognize multicultural, multi-sexed, and multi-aged
value systems and work accordingly.
- Demonstrated ability to make decisions and carry through
actions having implications about other programs or service
- Thorough knowledge of the principles of individual and group
- General knowledge of the principles, practices, and trends of
the Student Services field as well as general knowledge of the
policies, procedures, activities, and practices of the program area
to which assigned.
- General knowledge of individual counseling techniques.
- General knowledge, or the ability to rapidly acquire such
knowledge, of the overall operation, functions, programs,
organizational procedures, and activities of the campus.
- Working knowledge of student services programs outside the
program to which immediately assigned.
- Ability to analyze complex situations accurately and adopt
effective courses of action.
- Ability to advise students individually and in groups on
complex student-related matters.
- Ability to determine appropriate courses of action and proper
techniques to utilize while engaged with individuals in personal
interactions of an argumentative or sensitive nature.
- Ability to interpret and evaluate descriptions and explanations
of problems brought forward by individuals or student
organizations, analyze and define the problem, draw valid
conclusions, and project consequences of various alternative
courses of action.
- Ability to carry out a variety of professionally complex
assignments without detailed instructions.
- Ability to establish and maintain cooperative working
relationships with a variety of individuals to include faculty, CSU
administrators, student organizations, and other private and public
agencies and others in committee work, and student advising and
Education: Equivalent to graduation from a four-year college or
university in a related field, including or supplemented by upper
division or graduate course work in counseling techniques,
interviewing, and conflict resolution where such are
Class C Driver's License and Insurance.
- A master's degree in Counseling, Clinical Psychology, Social
Work, or a directly related field may be substituted for one year
of experience. A doctorate degree and the appropriate internship or
clinical training in counseling or guidance may be substituted for
the three years of experience for positions with a major
responsibility for professional career or personal counseling.
- A Master's degree is desired.
- Other skills include excellent oral and written communication
skills and strong interpersonal skills.
- Knowledge of professional counseling theories and techniques is
- Applicants must have experience in collecting, analyzing and
evaluating data, as well as making verbal and written presentations
regarding their assessment of the data collected.
- Experience with EOP, TRIO or coordinating summer student
programs is preferred.
- Experience with higher education academic policies and
- Upper division or graduate course work in individual and group
counseling, career counseling and conflict resolution is preferred.
Knowledge in how to operate standard office equipment and software
including PeopleSoft, Microsoft Office (Access, PowerPoint, Excel
and Word) and database management.
- Experience in fundraising, event planning, training is
preferred as these are considered specialized skills.
- Working knowledge or experience in relaying university degree
requirements including major and general education coursework and
developing educational plans.
- Knowledge of and strict adherence to one of the nationally
recognized counselor code of ethics/ethical standards, such as the
American School Counselor Association (ASCA), American Counseling
Association (ACA), or the National Association of Social Workers
(NASW) and the Core Values of the National Academic Advising
Association (NACADA). Adaptability and aptitude for
solution-oriented problem solving that promotes student
- Ability to write clear and concise reports, along with the
ability to advise students individually and in groups on complex
student-related matters; troubleshoot problems; the ability to
establish and maintain cooperative working relationships with
diverse constituencies including administrators, faculty, parents,
staff, students and community members; and the ability to motivate
students in a diverse multicultural setting. Incumbent will need to
be able to handle sensitive and confidential information with
diplomacy and discretion.
Anticipated Hiring Range: $4,700 per month
Classification Salary Range: $4,691 - $6,683 per month
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our
educational mission, California State University, San Bernardino
seeks a campus climate that welcomes, celebrates, and promotes
respect for the entire variety of human experience. In our
commitment to diversity, we welcome people from all backgrounds,
and we seek to include knowledge and values from many cultures in
the curriculum and extra-curricular life of the campus community.
Our commitment to work toward an environment that values diversity
requires that we create, promote, and maintain activities and
programs which further our understanding of individual and group
diversity. We will also develop and communicate policies and
promote values which discourage intolerance and
The concept and dimensions of diversity are to be advanced and
incorporated into every aspect of university activity, including
student life, the curriculum, teaching, programs, staffing,
personnel training practices, research, community services, events,
and all other areas of university endeavor.
Dimensions of diversity shall include, but are not limited to, the
following: race, ethnicity, religious belief, sexual orientation,
sex, gender identity, gender expression, ability, socioeconomic
status, cultural orientation, national origin, and age.
The implementation of the Commitment to Diversity will rest with
the university as a whole. The president, in addition to a personal
commitment and involvement, may use the University Diversity
Committee, campus administrators, faculty, staff, and students as
well as other members of the campus community to implement
effectively the philosophy and intent of this statement.
A background check (including a criminal records check) must be
completed satisfactorily before any candidate can be offered a
position with the CSU. Failure to satisfactorily complete the
background check may affect the application status of applicants or
continued employment of current CSU employees who apply for the
The person holding this position is considered a `mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
California State University, San Bernardino is an Affirmative
Action/Equal Opportunity Employer. We consider qualified applicants
for employment without regard to race, religion, color, national
origin, ancestry, age, sex, gender, gender identity, gender
expression, sexual orientation, genetic information, medical
condition, disability, marital status, or protected veteran
This position may be "Designated" under California State
University's Conflict of Interest Code. This would require the
filing of a Statement of Economic Interest on an annual basis and
the completion of training within 6 months of assuming office and
every 2 years thereafter. Visit the Human Resources Conflict of
Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html
This position adheres to CSU policies against Sex Discrimination,
Sexual Harassment, and Sexual Violence, including Domestic
Violence, Dating Violence, and Stalking. This requires completion
of Sexual Violence Prevention Training within 6 months of assuming
employment and on a two-year basis thereafter. (Executive Order
To view full description and to apply, visit: https://www.csusb.edu