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Associate Director Technical and Administrative Services

Syracuse University
New York, United States
Salary Not Specified
Posted Date
Sep 2, 2022

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Safety & Security
Employment Level
Employment Type
Full Time
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Posting Details

Posting Details

Job # 038904 Department Code 31050-5110 Department Department of Public Safety Job Title Associate Director Technical and Administrative Services Location Syracuse, NY Pay Range Commensurate with Experience Staff Level 06 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Associate Director of Administration and Technical Services for Campus Safety and Emergency Management Services ( CSEMS ) directs and oversees departmental and campus-wide enterprise security technologies utilized by the Department of Public Safety / Fire and Life Safety Services; Emergency Management; Global Safety Support Services and CSEMS Administrative departments.

The position provides project management leadership in assessing, budgeting, coordinating, reporting, and communicating with all stakeholders. Projects include, but are not limited to, security technologies, administrative systems, computer aided dispatching systems, electronic access control integration, and campus-wide video security systems ( VSS ). The position oversees the CSEMS Video, Access Security Technology Team ( VASTT ) by leading, mentoring and supervising its employees and collaborates with external vendors to meet the goals and objectives of the University.

The position serves as part of CSEMS administration and performs administrative functions, to include duties associated with the Director of Administration role during the incumbent’s absence or as directed. The position ensures systematic management of supplies and equipment; documents procedures and protocols; generates proposals and makes recommendations. Qualifications
Bachelor’s degree required. Management information technology / computer science, with demonstrated administrative and project management skills. . A minimum of 4 years of experience in a supervisory/leadership role and collaborative inter-departmental experience and work in university setting..

Must successfully pass a background investigation, an initial drug screening, and participate in random drug testing. Job Specific Qualifications
A high degree of customer service skills with technical knowledge and a working background with the latest technology is necessary to understand and manage projects related to security cameras, mobile technologies, databases, electronics, computing, networking and communications systems. Responsibilities
  • Ability to analyze and base decisions on various components of major technical projects, including project vision, goals and objectives; change-management processes, risks/legal aspects, and end-user impact.
  • Provides team leadership and promotes communication with a variety of campus and non-campus constituents.
  • Negotiate and compromise as needed for project elements such as resources, schedules/time, and budget items.
  • Provides an organized and systematic planning and documentation process throughout all project management phases.
  • Participates in various security planning phases of building projects related to electronic access and video security systems.
  • Maintains documentation related to building security systems.
  • Consults with prospective users concerning requirements for projects such as electronic access control, alarm and video surveillance systems, and other equipment or software technologies.
  • Coordinates with outside vendors and University departments such as Department of Public Safety; Information Technology Services; Campus Planning, Design and Construction; Physical Plant; and Auxiliary Services to identify enterprise project impacts and requirements.
  • Works in partnership with CSEMS departments in identifying needed technical resources and placement of those resources.
  • Ensures University / vendor maintenance and/or contractual obligations are met with technical systems that are under the positions span of control.
  • Delegates Administrative Computer Systems ( ACS ) and VASTT resources to support DPS in-car video systems, body-worn cameras, key and service weapon automated retrieval system, CSEMS issued cellular phones, applications and procedures related to the University-wide video security and electronic access control systems.
  • Administers hardware and software management functions for a variety of security systems.
  • Directs/delegates the distribution and testing of a variety of hardware/software systems.
  • Supports, coordinates the DPS Emergency Communications Center technologies such as voice/telephone systems and other emergency first-responder applications and communication devices.
  • Delegates staff to monitor, maintain, update and troubleshoot a variety of technical equipment and software applications.
  • Has working knowledge of systems that are under span of control in order to troubleshoot and/or coordinate with ITS, ACS, and vendors to ensure systems are running optimally.
  • Maintains informed of emerging safety, security, law enforcement and related technologies.
  • Leads, motivates, and coaches professional technical staff. Participates in the University’s performance partnership program.
  • Develops and assesses team job functions, deploys resources as needed.
  • Identifies efficiencies, leverages top performance to provide internal and external customer service.
  • Encourages staff participation in meetings, trainings, and professional development.
  • Provides training to a variety of users on proper use, policies and best practices related technical equipment and/or software.
  • Meets regularly with direct report staff to exchange project updates, discuss technical challenges and end-user needs.
  • Presents updates, proposals and introduces new technology proposals to wider audiences.
  • Prepares and formalizes proposals, standard operating procedures and disseminates reports and information related to technical projects and equipment. Updates existing policies as needed.
  • Meets with Director of Administration on a regular basis and provides team/project updates
  • Serves as liaison with Administrative Computing Services for desktop supported needs.
  • Serves as an administrative resource to the Director of Administration during incumbent’s absence or as directed, including responding to staff questions, managing staff schedules and oversight of clerical/administrative work activities.
Physical Requirements Tools/Equipment Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link Job Posting Date 09/02/2022 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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