Cyberinfrastructure (CI) Facilitator
Arizona State University
Req ID# 83823BR
Department: Research Technology Office
Arizona State University’s Knowledge Enterprise Research Technology Office (RTO) is seeking a Cyberinfrastructure (CI) Facilitator for our growing Research Engagement team. The CI Facilitator will join a dynamic and collaborative organization and will be a key link between the Research Technology Office and the ASU research community by providing high quality, highly specialized outreach, engagement, and solutions in support of research activities. This role will report to the Associate Director of Research Engagement.
The primary role of the Research Engagement CI Facilitator is to engage and advise ASU research faculty, staff, and students on the best use of a broad set of research technologies and state-of-the-art cyberinfrastructure (CI) systems, tools, specialized software, and applications to enable research productivity and discovery. Experience with the application of advanced computing to solve research problems and strong technical and problem-solving skills are key to this role. Candidates with scientific domain expertise who have experience using advanced cyberinfrastructure resources are strongly encouraged to apply.
The CI Facilitator will regularly engage and support a diverse set of researchers through help requests (i.e. email, ticketing systems, support chats), one-on-one consultations, and during regular office hours. The CI Facilitator will co-develop and maintain documentation and training materials as well as deliver training at workshops or events. Exceptional communication, both written and verbal, as well as critical listening skills are essential to this role. Effectively communicating and engaging with a broad range of domains and disciplines will be a primary function of the CI Facilitator's job.
The incumbent for this role will not only represent ASU locally, but also regionally and nationally, through participation at conferences and workshops as well as collaboratively developing and disseminating whitepapers and best practices documents. Additionally, researching and understanding current, emerging, and innovative technologies will be an essential part of this role. The successful candidate must be able to work effectively on team and independent projects, with the ability to proactively self-direct and adjust to shifts in priorities.
Salary Range: $71,629 - $98,799 per year; DOE
Close Date: 22-September-2022
The core duties and responsibilities in this role include:
- Connect and coordinate interactions between researchers and research technology providers as well as researchers and systems-facing personnel.
- Build deep understanding of specific research activities through regular engagements with a broad set of researchers through support request tickets, online consultations, and training sessions.
- Identify the most appropriate computational and data resources and solutions for faculty research projects including ASU’s dedicated advanced cyberinfrastructure resources, cloud resources, data resources, or national resources as appropriate.
- Facilitate highly technical and research-specific meetings.
- Provide onboarding for researchers and students to state-of-the-art RC resources and services to enable research productivity.
- Co-develop and deliver training programs, seminars, and other outreach activities to a diverse community of faculty, students, and others sharing a common interest in advanced computing and data processing technologies for research.
- Facilitate the design, debugging, and automating/scripting of complex research workflows alongside researchers.
- Provide general technical support and computing assistance to researchers including parallelizing code to run efficiently on ASU’s supercomputers.
- Troubleshoot users' computational problems in the cloud.
- Assist researchers with data management, processing data sets or with data sharing.
- Mentor student employees.
- Coordinate outreach activities with researchers, students and other IT groups across campus (example: affinity groups, working groups, research software engineers)
- Track usage and performance to guide researcher engagement and document research engagements through the use of a Customer Relationship Management system.
- Stay current with the national/international research landscape to apply appropriate technical solutions in support of the researcher.
- Investigate and educate the research community on the availability of both internal and external CI resources.
Bachelor's degree in Statistics, Mathematics, Computer Science or related field AND four (4) years of experience in software application development, including writing computer code in one or more programming languages; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
- Evidence of a Bachelor’s degree in a scientific or computational field and three (3) years of relevant full-time experience after completion of that degree
- Experience programming with a modern interpreted language such as Python, R, Matlab, etc.
- Experience with traditional parallel programming tools such as MPI, OpenMP, or CUDA and/or modern parallel APIs such as TensorFlow, Kokkos, or OneAPI
- Mastery of programming in a compiled language (e.g. fortran/C/C++)
- Working knowledge of machine/deep learning tools (e.g. TensorFlow, PyTorch)
- Experience in working in Linux environments
- Demonstrated knowledege and experience with basic bash shell scripting (or equivalent transferable experience with similar environments/shells)
- Experience using version control using Git, GitHub, GitLab
- Demonstrated knowledge of containerization (Docker, Singularity, Kubernetes)
- Experience running scientific software on CPU and GPU compute and using a parallel file system
- Experience with developing data analysis pipelines in high-level scripting languages.
- Experience in a batch HPC environment using Slurm
- Evidence of effective communication skills with an ability to document and communicate solutions to researchers clearly
- experience in prioritizing multiple projects in a fast-paced environment
- Demonstrated commitment to professional development by striving to continue learning and evolve skill sets
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Regular activities include some bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions.
Flexible work options:
- Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
- Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.
- Remote work is an arrangement where the employee spends less than 60% of their regular workweek at a regularly assigned ASU work location. Executive vice president-level approval is required.
ASU Research Computing is dedicated to enabling research, accelerating discovery, and spurring innovation at Arizona State University through the application of advanced computational resources to grand challenges in science, engineering, and health. Offering a team of systems professionals, architects, scientific software engineers, and research facilitators, ASU Research Computing provides technical expertise in all areas of computing, including parallel computing, big data analytics, scientific visualization, high-speed networking, and cybersecurity. Our team works with a wide range of researchers from across all disciplines as well as professionals locally, regionally, and nationally. We value our employee’s backgrounds and experiences and seek to demonstrate a commitment to diversity, equity, inclusion, and belonging. The points of view of all our employees are all equally valued and we believe diversity and inclusion are the responsibility of everyone on our team.
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.
Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer.
Employment Verification Statement
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.
Only electronic applications are accepted for this position.
To view the full position description and to apply online, please visit the following: