Desktop Technology Specialist

Employer
Finger Lakes Community College
Location
New York, United States
Salary
Salary Not Specified
Posted Date
Sep 8, 2022

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Position Type
Faculty Positions, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time


I. Qualifications

  1. Educational Background: Minimum of an Associate’s Degree in a computer-related area. Bachelor’s Degree preferred.
  2. Experience: Experience with the installation, configuration and support of microcomputer systems as well as the development and deployment of Windows client loads utilizing Microsoft SCCM, along with the deployment of software and system settings via group policies required. Experience supporting desktop systems and/or servers in a Windows environment required.
  3. Special Skills: Experience with Microsoft O365, WSUS server, Intune, enterprise virus/malware, Active Directory, Group Policy, and related user training is preferred. Experience with Azure, Powershell, programming, and OnBase databases highly desired.


II. General Functions:

The Desktop Technology Specialist’s primary focus is to support and maintain desktop systems for employees as well as those student systems provided for non-instructional use. In addition, the Specialist provides operational support for all Desktop and Academic Computing resources as required by the Manager, Technical Support Services. The position is responsible for ensuring up-to-date and secure software loads, responding to Help Desk tickets, and timely and responsive user support. It also is responsible for developing and deploying desktop software loads, maintaining a program of consistent operating system and application software updates, and providing effective, ongoing virus and malware protection. The Desktop Technology Specialist provides direct user support, desktop troubleshooting, training, and consulting in the use of typical desktop applications. The Desktop Technology Specialist conducts thorough testing of hardware and software prior to deployment.

III. Specific Responsibilities:

A. Implementation, Maintenance, and Operations of Windows based desktop and laptop technologies

  1. Designs desktop software loads, plans system upgrades and ensures appropriate system configuration for employee desktop systems, library public access systems and laptops, and other college-owned desktop systems provided for non-instructional student use.
  2. Supports a program of software updates and virus protection utilizing WSUS, Wake On LAN, Intune, and other relevant tools.
  3. Participates in planning and deployment of system replacement and upgrade efforts


B. User Support, Training, and Troubleshooting

1. Designs and provides access to a desktop user training program through direct delivery of workshops, one-on-one user consulting, and utilization of external training resources.

2. Responds to Help Desk assistance requests as needed to provide direct desktop troubleshooting or user assistance.

3. Assists as needed in support efforts for instructional and student computing services.

4. Provides Helpdesk Coverage as needed

C. Desktop and Mobile Enterprise IT Initiatives

  1. Assists the Manager, Technical Support Services, as needed in maintaining essential desktop computing services.
  2. Functions as a member of the Information Technology Team for department-wide operations.
  3. Serves as a backup to the Apple Technology Specialist.
  4. Performs other duties as assigned.


PHYSICAL REQUIREMENTS:

In accordance with the Americans with Disabilities Act, this job description contains only qualifications that are required, with or without a reasonable accommodation.

  1. Ability to use computer for extended periods of time.
  2. Frequently moves to other parts of the building and bending down for assistance with equipment setup
  3. Ability to lift up to 20 pounds across office for various needs.
  4. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations


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