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Assistant Director of Student Accounts - Canadian Financial Aid

Northeastern University
Massachusetts, United States
Salary Not specified
Posted Date
Sep 7, 2022

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Position Type
Administrative, Student Affairs, Financial Aid
Employment Level
Employment Type
Full Time
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Assistant Director of Student Accounts - Canadian Financial Aid

About the Opportunity

Located at Northeastern University's Vancouver campus, the Assistant Director will be responsible for the application, maintenance and oversight of Financial Aid awarded at Northeastern's Toronto and Vancouver campuses. The Assistant Director will have a strong working knowledge of Canadian financial aid regulations and application for both provinces. This position will:
  • Review OSAP/Student Aid BC applications for completeness and advise students of missing, incorrect or additional required documentation.
  • Data input of applications and student information to the MCU OSAP/Student Aid BC on-line system
  • Track receipt of OSAP supporting documentation and submit it to the Student Financial Assistance branch of the Ministry of College and Universities (MCU) for processing.
  • Manage the retention and archival process of all paper documents within a student's financial aid file
  • Submit adjustments for students that have withdrawn or made course changes to the MCU
  • Process and track applicable student refunds to the National Student Loans Service Centre (NSLSC) throughout the year, in accordance with government policies
  • Verify student academic progress requirements are met and report applicable updates to the MCU
  • Comply with all performance requirements and program regulations to maintain eligibility for student aid programs while keeping abreast of changing government assistance policies

The Assistant Director will also be part of the Student Accounts International billing team. This position will:
  • Have a functional and working knowledge of Salesforce
  • Assist with all billing, cash entries and matching
  • Assist with student refunds
  • Assist with all collection activity including vendor relationships
  • Provide customer service to international and domestic Canadian students regarding billing
  • Have a functional knowledge of Service Now
  • Have knowledge of T2202 and T4A tax requirements
  • Work with the tax vendor to create required tax forms and files and handle all student outreach and inquires.
  • Create all necessary billing, account receivable and Canadian ministry reporting in Salesforce.
  • Work with the US Financial Aid office to apply any US federal financial aid to the student account
  • Work with the colleges to award scholarship funds to the student account.

This position will also be called on to work with any other international campuses that NU operates.

  • 3-5 years of Salesforce experience
  • Financial Force experience preferred
  • Bachelor's degree required
  • 3-5 years of experience with Canadian Financial Aid
  • Excellent technical skills
  • Ability to thrive in a rapidly changing environment
  • Strong oral/written communication and analytical skills
  • Must be decisive and results oriented
  • Creative thinking skills and solutions-oriented
  • Demonstrated ability to work within a diverse environment

Position Type


Additional Information

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit jeid-0298338fb08ae941a2deb8f3be79ffdd
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