Online Instructional Systems Specialist
Southwestern Community College District
900 Otay Lakes Road, Chula Vista, CA 91910
Instructional Support Services
Incumbents in District positions are expected to exhibit an
equity-minded focus, responsiveness, and sensitivity to and
understanding of the diverse academic, socioeconomic, cultural,
gender identity, sexual orientation, and ethnic backgrounds of
community college students, and employees, including those with
physical or learning disabilities, and successfully foster and
support an inclusive educational and employment environment.
Under direction of the Dean, Instructional Support Services,
administer the use of the District's Learning Management System
(LMS); configure, monitor, and maintain the LMS and related
software and tools; provide technical support and training to
faculty, staff, and students in the use of the District's LMS and
related software and tools; assist faculty in the technical
development and maintenance of online courses and materials;
participate in planning, data gathering and analysis, and report
writing to support online learning goals and improvement.
Knowledge and Abilities:
MUST HAVE KNOWLEDGE OF:
- Operate, configure, monitor, and maintain the District's
Learning Management System and related software and tools as well
as their integration with other District systems.
- Serve as the primary liaison with Institutional Technology and
the District's LMS provider; provide support, troubleshoot, and
resolve technical issues; escalate issues to the LMS provider when
- Receive, record, and resolve faculty, staff, and student
requests and concerns regarding the LMS and related software and
- Provide online learning support and resources to faculty and
students via phone, email, office visits, and work ticket
- Assist faculty in the technical development and maintenance of
their online courses and materials.
- Provide hands-on training support for faculty, staff, and
students in the use of the LMS and related software and tools.
- Utilize project management systems and work ticket systems to
monitor, update, and report on the status of ongoing projects and
- Maintain up-to-date, complete, and reliable records including
technical support records and written documentation of procedures
- Perform related duties and responsibilities as required.
MUST HAVE ABILITY TO:
- Operation, maintenance, and administration of learning
- Procedures and policies related to receiving, recording, and
resolving faculty and student work requests.
- Online learning concepts, theory, practices, and
- SQL or MySQL or related database retrieval and reporting
- Application programming interface (API) and single sign-on
- Internet scripting and coding languages such as HTML.
- Network operations and technology.
- Principles, practices, and technologies of computer operations,
programming, and systems analysis.
- Principles and practices utilized in creating engaging and
accessible multimedia content using current media production
- Pertinent state, federal, and program policies, rules, and
regulations including FERPA, copyright, Section 508 accessibility
requirements, and accreditation standards.
- Office procedures, methods, and equipment including computers
and applicable software applications; office productivity tools
including word processing, data management, presentation, and
project management tools.
Education and Experience:
- Configure, customize, monitor, and maintain learning management
systems and related software and technologies.
- Monitor, track, and resolve LMS and instructional technology
related support issues.
- Create programming scripts to enhance the LMS.
- Research, test, and recommend appropriate uses of technology
for online learning.
- Work effectively with faculty and staff who have a variety of
technological skill levels and personalities.
- Provide a customer-oriented approach when working with faculty,
staff, and students.
- Work in an atmosphere of collegial decision-making,
demonstrating consensus-building skills and collaborating with
faculty, administrator, classified professionals, and
- Utilize a wide range of digital media tools and web development
tools to accomplish assigned tasks.
- Analyze data, present clear and comprehensive reports, and
prepare and maintain a variety of records and files.
- Consistently meet deadlines while handling multiple
simultaneous projects, applying strong project management skills
and attention to detail in assigned work.
- Maintain currency in educational technology, computer
programs/software, web design, graphic design, and related
- Work independently with little direction or as part of a
- Use strong critical thinking and analytical skills.
- Work with and exhibit sensitivity to and understanding of the
diverse racial, ethnic, disabled, sexual orientation, and cultural
populations of community college students.
- Communicate clearly and concisely, both orally and in
- Establish and maintain effective working relationships with
those contacted in the course of work.
Any combination equivalent to:Two (2) years of college level
training in computer science, information technology, or a related
Three (3) years of experience that
includes operating, maintaining, and administering large and
complex LMS systems and experience installing, configuring, and
maintaining instructional systems and technology.
Minimum Qualifications: (Faculty and Academic Administrator
- Knowledge of accessibility and Section 508 requirements
Range 32, Steps 1-7, $5,925.89-$7,500.81. Initial placement for
external applicants is Step 1. An excellent benefits package which
includes medical, vision, dental, retirement, vacation, generous
sick leave package, and life insurance is available for the
employee and eligible dependents.
As soon as the successful candidate is identified and following the
subsequent governing board approval.
All application materials must be received on-line at https://jobs.swccd.edu
. Position is
open until filled. Applications received by the first screening
deadline of 11:59 p.m. on Friday, September 23,
are guaranteed to be reviewed by the selection
committee. Any application received after the deadline is not
guaranteed a review.
Monday-Friday: 8:00 a.m.-5:00 p.m. (Approximately). Work schedule
may be adjusted to meet the needs of the department.Successful
candidate may be assigned to any of the campus sites (Chula Vista,
National City, Otay Mesa, and/or San Ysidro).
We regret we are unable to accept faxed, e-mailed, mailed, or hand
delivered application materials. Only complete application
materials submitted through SWC online system will be accepted. To
complete and submit your application for this position, please
visit our online employment website at https://jobs.swccd.edu
. All required
information must be submitted online before the review date and
time indicated on the job posting.
A confirmation number will be assigned if your application packet
has been successfully submitted. Assistance with the online
application process is available through the Human Resources Office
at 900 Otay Lakes Road, Chula Vista, CA 91910; telephone: (619)
482-6395 or e-mail to email@example.com.
It is the sole responsibility of the applicant to ensure that all
application materials are received by the review deadline date. A
separate, complete application packet is required for each position
for which you are applying for. All materials included in your
application packet become District property, will not be returned,
will not be copied, and will be considered for this opening
Candidates selected for employment with Southwestern Community
College District must be fingerprinted by an electronic
fingerprinting service (i.e. LiveScan) within 10 days of
employment; provide clearance of tuberculosis (dated within the
past 4 years and renewed every four years as a condition of
continued employment) within 60 days of employment; provide proof
of eligibility to work in the United States.
In addition to the above, for Faculty/Administrator positions
(only), successful candidate must submit official (sealed) college
transcripts confirming date degree conferred and/or a valid CA
Community College Credential.
Reasonable accommodations will be provided to candidates with
verified disabilities. Accommodation requests should be made at the
time the interview appointment is scheduled.
As an Equal Opportunity Employer and in compliance with the
Americans with Disabilities Act, Southwestern Community College
District will make reasonable accommodations for individuals with
The Southwestern Community College District shall not discriminate
against any person in employment or in any program affiliated with
the District on the basis of age, ancestry, color, ethnic group
identification, national origin, religion, race, sex, sexual
orientation, physical or mental disability, veteran status, or on
the basis of these perceived characteristics, or based on
association with a person or group with one or more of these actual
or perceived characteristics.
Notice of Availability of the Annual Security Report - Southwestern
College is committed to assisting all members of the community in
providing for their own safety and security. The Annual Security
Report is available on the SWCPD website at https://www.swccd.edu/student-support/safety-and-security/jeanne-clery-act/
If you would like to receive a hard copy of the Annual Security
Report, which contains this information, you can stop by the SWC
College Police Department or you can request that a copy be mailed
to you by calling (619) 482-6390.
The report contains information regarding campus security and
personal safety including topics such as: crime prevention; public
safety authority; crime reporting policies; programs to prevent
dating violence, domestic violence, sexual assault, and stalking;
the procedures the College will follow when one of these crimes is
reported; and other matters of importance related to security on
campus. The report also contains information about crime statistics
for the three most recent calendar years concerning reported crimes
that occurred on campus; in certain off-campus buildings or
property owned or controlled by the College or a recognized student
organization; and on public property within, or immediately
adjacent to and accessible from the campus.
This information is required by law and is provided by the SWC
College Police Department.
Drug and Alcohol Abuse Prevention Plan (DAAPP) - More information
about the DAAPP, including the Drug Free Environment and Drug
Prevention Program Policy and Procedure and Biennial report can be
found in the Health and Safety Section of the campus Consumer
Information page ( http://www.swccd.edu/index.aspx?page=1084
To apply, visit: https://jobs.swccd.edu/postings/3955