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Online Instructional Systems Specialist

Southwestern Community College District
California, United States
Salary Not specified
Posted Date
Sep 7, 2022
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Online Instructional Systems Specialist

Southwestern Community College District

Work Site: 900 Otay Lakes Road, Chula Vista, CA 91910

Department: Instructional Support Services

District Values
Incumbents in District positions are expected to exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

Under direction of the Dean, Instructional Support Services, administer the use of the District's Learning Management System (LMS); configure, monitor, and maintain the LMS and related software and tools; provide technical support and training to faculty, staff, and students in the use of the District's LMS and related software and tools; assist faculty in the technical development and maintenance of online courses and materials; participate in planning, data gathering and analysis, and report writing to support online learning goals and improvement.
  1. Operate, configure, monitor, and maintain the District's Learning Management System and related software and tools as well as their integration with other District systems.
  2. Serve as the primary liaison with Institutional Technology and the District's LMS provider; provide support, troubleshoot, and resolve technical issues; escalate issues to the LMS provider when appropriate.
  3. Receive, record, and resolve faculty, staff, and student requests and concerns regarding the LMS and related software and tools.
  4. Provide online learning support and resources to faculty and students via phone, email, office visits, and work ticket systems.
  5. Assist faculty in the technical development and maintenance of their online courses and materials.
  6. Provide hands-on training support for faculty, staff, and students in the use of the LMS and related software and tools.
  7. Utilize project management systems and work ticket systems to monitor, update, and report on the status of ongoing projects and workload.
  8. Maintain up-to-date, complete, and reliable records including technical support records and written documentation of procedures and practices.
  9. Perform related duties and responsibilities as required.

Knowledge and Abilities:
  • Operation, maintenance, and administration of learning management systems.
  • Procedures and policies related to receiving, recording, and resolving faculty and student work requests.
  • Online learning concepts, theory, practices, and standards.
  • SQL or MySQL or related database retrieval and reporting language.
  • Application programming interface (API) and single sign-on (SSO) conventions.
  • Internet scripting and coding languages such as HTML.
  • Network operations and technology.
  • Principles, practices, and technologies of computer operations, programming, and systems analysis.
  • Principles and practices utilized in creating engaging and accessible multimedia content using current media production tools.
  • Pertinent state, federal, and program policies, rules, and regulations including FERPA, copyright, Section 508 accessibility requirements, and accreditation standards.
  • Office procedures, methods, and equipment including computers and applicable software applications; office productivity tools including word processing, data management, presentation, and project management tools.

  • Configure, customize, monitor, and maintain learning management systems and related software and technologies.
  • Monitor, track, and resolve LMS and instructional technology related support issues.
  • Create programming scripts to enhance the LMS.
  • Research, test, and recommend appropriate uses of technology for online learning.
  • Work effectively with faculty and staff who have a variety of technological skill levels and personalities.
  • Provide a customer-oriented approach when working with faculty, staff, and students.
  • Work in an atmosphere of collegial decision-making, demonstrating consensus-building skills and collaborating with faculty, administrator, classified professionals, and students.
  • Utilize a wide range of digital media tools and web development tools to accomplish assigned tasks.
  • Analyze data, present clear and comprehensive reports, and prepare and maintain a variety of records and files.
  • Consistently meet deadlines while handling multiple simultaneous projects, applying strong project management skills and attention to detail in assigned work.
  • Maintain currency in educational technology, computer programs/software, web design, graphic design, and related tools.
  • Work independently with little direction or as part of a team.
  • Use strong critical thinking and analytical skills.
  • Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience:
Any combination equivalent to:Two (2) years of college level training in computer science, information technology, or a related fieldANDThree (3) years of experience that includes operating, maintaining, and administering large and complex LMS systems and experience installing, configuring, and maintaining instructional systems and technology.

Minimum Qualifications: (Faculty and Academic Administrator Positions Only)

Desirable Qualifications:
  • Knowledge of accessibility and Section 508 requirements

Range 32, Steps 1-7, $5,925.89-$7,500.81. Initial placement for external applicants is Step 1. An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave package, and life insurance is available for the employee and eligible dependents.

Start Date

As soon as the successful candidate is identified and following the subsequent governing board approval.

Screening Deadline
All application materials must be received on-line at Position is open until filled. Applications received by the first screening deadline of 11:59 p.m. on Friday, September 23, 2022 are guaranteed to be reviewed by the selection committee. Any application received after the deadline is not guaranteed a review.

Work Schedule:
Monday-Friday: 8:00 a.m.-5:00 p.m. (Approximately). Work schedule may be adjusted to meet the needs of the department.Successful candidate may be assigned to any of the campus sites (Chula Vista, National City, Otay Mesa, and/or San Ysidro).

Additional Information:
We regret we are unable to accept faxed, e-mailed, mailed, or hand delivered application materials. Only complete application materials submitted through SWC online system will be accepted. To complete and submit your application for this position, please visit our online employment website at All required information must be submitted online before the review date and time indicated on the job posting.

A confirmation number will be assigned if your application packet has been successfully submitted. Assistance with the online application process is available through the Human Resources Office at 900 Otay Lakes Road, Chula Vista, CA 91910; telephone: (619) 482-6395 or e-mail to

It is the sole responsibility of the applicant to ensure that all application materials are received by the review deadline date. A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become District property, will not be returned, will not be copied, and will be considered for this opening only.

Candidates selected for employment with Southwestern Community College District must be fingerprinted by an electronic fingerprinting service (i.e. LiveScan) within 10 days of employment; provide clearance of tuberculosis (dated within the past 4 years and renewed every four years as a condition of continued employment) within 60 days of employment; provide proof of eligibility to work in the United States.

In addition to the above, for Faculty/Administrator positions (only), successful candidate must submit official (sealed) college transcripts confirming date degree conferred and/or a valid CA Community College Credential.

Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made at the time the interview appointment is scheduled.

As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act, Southwestern Community College District will make reasonable accommodations for individuals with disabilities.

The Southwestern Community College District shall not discriminate against any person in employment or in any program affiliated with the District on the basis of age, ancestry, color, ethnic group identification, national origin, religion, race, sex, sexual orientation, physical or mental disability, veteran status, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

Notice of Availability of the Annual Security Report - Southwestern College is committed to assisting all members of the community in providing for their own safety and security. The Annual Security Report is available on the SWCPD website at">

If you would like to receive a hard copy of the Annual Security Report, which contains this information, you can stop by the SWC College Police Department or you can request that a copy be mailed to you by calling (619) 482-6390.

The report contains information regarding campus security and personal safety including topics such as: crime prevention; public safety authority; crime reporting policies; programs to prevent dating violence, domestic violence, sexual assault, and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from the campus.

This information is required by law and is provided by the SWC College Police Department.

Drug and Alcohol Abuse Prevention Plan (DAAPP) - More information about the DAAPP, including the Drug Free Environment and Drug Prevention Program Policy and Procedure and Biennial report can be found in the Health and Safety Section of the campus Consumer Information page (

To apply, visit:

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