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Administrative Specialist - Center for Student Success and Retention

Washburn University
Kansas, United States
Salary Not Specified
Posted Date
Sep 7, 2022

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Position Type
Administrative, Academic Affairs, Academic Administration, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Student Affairs, Academic Advising & Academic Support Services
Employment Level
Employment Type
Full Time
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Position Details

Position Information

Position Title

Administrative Specialist - Center for Student Success and Retention

Position Number


Position Summary

The Administrative Specialist for the Center for Student Success and Retention ( CSSR ) is the initial point of contact for students, faculty, staff, and community members seeking assistance from Academic Advising, and Prior Learning and Testing. Regularly serving as the first point of contact at Washburn University for current, prospective, and returning students, along with community members the CSSR Administrative Specialist is responsible for providing prompt and exemplary customer service. The Administrative Specialist is responsible for providing general administrative support to Academic Advising, and Prior Learning and Testing.

Essential Job Functions of Position

· Provides high-level customer support both on the telephone and in-person for students, faculty, staff, and community members seeking services from Academic Advising, and the Center for Prior Learning and Testing
· Schedule and check in students seeking academic advising in an efficient and effective manner according to unit policies and processes
· Assists with the scheduling and proctoring of different types of examinations in the CPL &T (i.e.; ACT, Accuplacer, CLEP, DSST & Departmental)
· Processes payments received in the CPL &T
· Aids in planning, coordinating and facilitating special events for and within the CSSR, and/or in collaboration with other campus and non-campus partners
· Provides administrative assistance to support special projects, groups, or committees
· Maintains CSSR files according to the Unit’s Record Retention policies
· Performs other job-related duties as assigned or as appropriate

Non-Essential Job Functions of Position

Education and Experience

High School diploma, GED, or equivalent.
One year of full-time equivalent work experience or education, or a combination of experience and relevant education that equals one year of full-time experience.

Preferred: Two years of experience providing administrative support or completion of a course of study at the postsecondary level. Bachelor’s Degree

Knowledge, Skills & Abilities

Proven interpersonal skills with the ability to interact effectively with the public and coworkers
Effective organizational, communication, and Microsoft office skills

Licenses, Certifications & Registrations

Additional Requirements (e.g. Physical Demands)

Campus Security Authority


Special Instructions to Applicant

Advertised Pay

13.25/hour Base

Work Schedule

Regular Business Hours

  • After completing one year of service in a benefits-eligible position, the University will contribute an amount equal to 10% of base pay into an employee’s defined contribution plan with TIAA .
  • After one year of continuous employment, eligible employees may officially enroll in University courses for credit or audit without paying applicable tuition and fees. Law School Courses excluded.
  • For an overview of the excellent benefits package, Washburn provides employees visit Washburn benefits.

Full Time

Average Hours per Week


Months per Year






EEO Statement

Washburn is an EOE and is dedicated to providing a student-centered and teaching-focused academic and work environment. We seek candidates who are committed to Washburn’s efforts to create a campus climate that fosters the growth and development of a diverse student body, and we encourage applications from members of groups that have been historically underrepresented and/or marginalized in higher education.

Washburn University provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status.

Posting Detail Information

Posting Number


Background Check Required?


Driving History Checked?


Drug Screen Required?


Anticipated Start Date


Position End Date (if temporary)

For earliest consideration apply by


Posting Close Date

Open Until Filled?


Quick Link for Direct Access to Posting
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have experience with online and/or web based tools for benefit communication?
    • Yes
    • No
  2. * Do you have work experience in a higher education environment?
    • Yes, in the field I am applying for
    • Yes, but in a different field than I am applying for
    • No
  3. * Do you have a high school diploma, GED or equivalent?
    • Yes
    • No
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

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