Associate Director of University Housing for Student and Administrative Services

Position Title Associate Director of University Housing for Student and Administrative Services Position Number 084901 Department University Housing-Operations - 325100 Description of University
Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors. Minimum Qualifications
•Must have a master's degree
•Must have seven year's of higher education experience
•Must have experience supervising full-time staff
•Demonstrated experience with the use of technology, including database management
•Excellent written communication skills as demonstrated in the application materials
•Strong evidence of progress leadership experience

License/Certification Required Essential Duties and Responsibilities

• Trains, supervises, and evaluates two Assistant Directors and Front Desk Supervisor. Indirect supervision of an Assignments Coordinator, Administrative Specialist, student staff, and interns.
• Collaborates with the housing leadership team to create a caring, supportive, collegial, learning, and team focused department.
• Serves on the leadership on-call rotation for the department with the Director, Senior Associate Director, and three Assistant Directors in Residence Life.
• Creates a long-range vision for student and administrative services, follows best practices, and works to support the strategic plan of the department, division, and university.
• Determines the needs and provides support for StarRez and other technology within the department, collaborating with Electronic Student Services and other offices/departments involved.
• Works closely with the Director in all aspects of residential occupancy and management.
• Directs all functions related to residence hall assignments for students including the coordination of assignments for ~6150 beds on campus.
• Determines student and administrative needs and priorities by reviewing best practices; establishing committees, work groups & focus groups; developing programs, procedures, and policies that meet departmental, divisional, and university needs.
• Coordinates administrative room changes in collaboration with the Office of the Dean of Students, Title IX, Facilities, and Residence Life.
• Creates and executes a communication plan for the department and ensures staff are trained appropriately.
• Guides the direction and support for all communications and marketing functions within the department.
• Fosters and facilitates long and short-range planning as it relates to the housing contract and policies, applications and assignments, communications, marketing, and technology.
• Conducts housing rates reviewal process with student leaders and divisional representatives.
• Oversees departmental housing charges, student account billing, and appeal review for special circumstances through petitions and appeals.
• Presents to parents/guardians, students, and other constituents for orientations, open houses, and sessions on housing processes and procedures, residential and community living, and license contract and associate policies.
• Trains undergraduate, graduate, and professional staff on the housing contract and associated policies.
• Works in conjunction and collaboration with the director and other university leaders as it relates to policies and procedures that impact the University Housing program and its operation.
• Ensures the University Housing Residence Hall License Contract is annually updated and vetted by appropriate offices to maintain consistency and fairness with university policies and procedures.
• Establishes appropriate timetables for housing assignments processes including a communication plan, dates and deadlines.
• Aids in the direction and support for the technology functions within department and residence halls.
• Leads and serves on on departmental and university-wide committees and task forces as assigned
• Seeks sustainable initiatives aligning with the academic mission of the university and include the ideals of a just society that embraces all forms of diversity, equity, and inclusion.
• Attracts and retains quality staff in the areas of diversity and inclusion.
• Assists with the recruitment, selection, and training of staff
• Supports crisis management response and case management for resident students.
• Reviews on-call duty logs and consults with staff as needed.
• Provides leadership during crises in the residence halls or the greater campus community as needed
• Provides emergency assistance to staff and residents as needed.
• Other duties as assigned by the Director of Housing.

Suggested Salary Range $72,000-$77,000 Physical Demands of Position
Light work. Exerting up to 20 pounds of force occasionally. Special Instructions to Applicants
Please attach required documents:
Cover Letter
Resume
List a minimum of 3 professional references or attach a List of References with Contact Information AA/EEO Statement
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Important Contacts:

Director of Human Resources/ EEO Officer
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187

Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144

ADA /504 Coordinator & Office of Disability Resources Director
Office of Disability Resources
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056 Diversity and Inclusion at Appalachian
We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community. Quick Link https://appstate.peopleadmin.com/postings/35761 Posting Number 201501011P