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Classified Hourly-Human Resources Front Desk Lead

Metropolitan State University of Denver
Colorado, United States
Salary Not Specified
Posted Date
Aug 20, 2021

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Human Resources Administration, Student Affairs, Other Student Affairs
Employment Type
Full Time
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Posting Number A01707 Position Title Classified Hourly-Human Resources Front Desk Lead Position Number CH0007 Salary for Announcement
The hourly rate is $17.00 an hour.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. MSU Denver offers a full benefits package. Pay Grade Employee Category Undecided Department Human Resources EClass Code Position Summary
The HR Front Desk Lead will work closely with the Assistant to the AVP of HR and HR Associate Floater to lead the HR front desk function and student employees. Our mission is to provide excellent customer service to all employees of the University and any visitors to the Administration Branch. This position will give guidance and mentoring on how to operate with a high level of customer service, to our front desk student employees. This position will also be responsible for day-to-day tasks, ensuring operational flow of the front desk, and recommending procedural changes.
This is a classified hourly 9 month position, not benefits eligible. Duties/Responsibilities
  • Team lead – Lead the front desk staff by scheduling student work hours, developing front office procedures and mentoring and training staff.
  • Front desk – Answering phone calls, processing paperwork, handling mail, calendar maintenance (including scheduling and reserving rooms), and granting access to the department’s secure areas. This is a fast paced environment with specific assignments and strict deadlines. This position provides services to all types of MSU Denver employees including faculty, administrative staff, and student employees. This position will also answer general HR questions and/or re-direct questions to appropriate HR representatives.
  • Assist HR staff – This position will support the HR staff by participating in special projects and other tasks.
  • Administrative duties – Create and maintain personnel files, copy and scan documents, schedule and assist with departmental events and trainings and update employee information in Banner. In addition, this position will occasionally assist the Assistant to the AVP of HR and HR Associate Floater by sending the agenda/minutes and taking minutes (notes) in department meetings.
  • Other duties as assigned – Including but not limited to actively engaging in continuous process improvement, professional development opportunities and more.

Required Qualifications
  • Previous experience working in an office environment.
  • Ability to maintain confidentiality.
  • Previous experience in leading a team or managing staff.
  • Previous experience in an environment that required customer service.
  • Ability to work independently and in a team environment.

Preferred Qualifications
  • Bachelor’s degree from an accredited institution of higher education.
  • Previous experience mentoring and training a team.
  • Experience working in a Human Resource (HR) office.
  • Experience in higher education.
  • Strong computer skills including proficiency in Microsoft Word, Excel and Outlook.
  • Excellent writing skills.
  • Ability to develop and maintain group cohesion and work effectively as a team member.

Work Hours Posting date 08/20/2021 Closing date Closing Instructions Open Until Filled To ensure full consideration, applications must be received by 11:59pm (MT) 09/03/2021 Special Instructions to Applicants
IMPORTANT : In order to be considered as an applicant you must apply via the online application system, .

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

The health and safety of students, faculty, staff and our prospective teammates are our highest priority and as an institution, we are required to have proof of vaccination on file for all employees.

MSU Denver is requiring all employees to provide proof of being fully vaccinated for Covid-19, or to submit an exemption and be subject to following the Covid-19 safety protocols. As an employee of MSU Denver, an exemption or lack of proof of vaccination will require you to submit to weekly Covid-19 testing starting the week of August 23, 2021.
Additionally, all institutions on campus are requiring that masks be worn indoors regardless of your vaccinations status. Talent Team Representative Araceli Cortez Talent Team Representative E-mail Benefits
MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement
Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.
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