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Financial Aid Counselor

Elmhurst University
Illinois, United States
Salary Not Specified
Posted Date
Jan 26, 2021

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Disabled Student Services, Financial Aid, Other Student Affairs
Employment Type
Full Time
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Job Summary

The Financial Aid Counselor will counsel and assist both prospective and current students/parents on the financial aid process. The position will review and perform FAFSA verification for selected students and will counsel students on missing information. The Financial Aid Counselor will assist in all customer service efforts in the Office of Student Financial Services. Flexible work arrangements such as remote work will be considered.

Salary Grade


Essential Functions
  • Counsel parents and students on financial aid, verification, and billing
  • Conduct appointments in person, virtually, and over the phone
  • Manage incoming communications to the office via phone, email, and other methods
  • Attend to walk-ins and provide customer service for in-office guests
  • Helps with day-to-day campus employment and Federal Work Study processes
  • Assist Assistant Director with Student Financial Services communications
  • Receive and review required student documentation related to verification and other processes
  • Assist with performing verification processes for all selected students
  • Assists with financial aid awarding as needed
  • Participates in on-campus functions/activities as needed
  • Attends trainings and conferences in key areas and maintains an understanding of trends
Other Duties and Responsibilities
  • Performs other duties as assigned.
Minimum Qualifications
  • Bachelor’s Degree
  • Customer service experience
  • Strong communication and technical skills
Preferred Qualifications
  • Familiarity with federal and state financial aid regulations
  • 1-2 years of experience in financial aid administration
  • Bilingual English/Spanish
  • Ellucian Colleague experience
Working Conditions/Physical Requirements

Employee is subject to indoor work, protected from weather conditions. Work is sedentary in nature and involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently/constantly to lift, carry, push, pull or otherwise move object.

Work Hours

Posting Date


Closing Date

Open Until Filled

Special Instructions to Applicants

Please be aware that as a continued emphasis on keeping our community safe and healthy, we will require all faculty, staff, and students to submit verification of full vaccination for COVID -19.

Please provide 3 references, including name, phone number and email. This may be included in applicant’s cover letter or optional “other” document.

Elmhurst University is a leading institution of higher education that seamlessly blends liberal learning and professional preparation to help students reach their full potential. Elmhurst University offers more than 70 undergraduate majors, 15 graduate programs, degree-completion programs for busy adults, and the acclaimed Elmhurst Learning and Success Academy for young adults with developmental disabilities. Elmhurst University is one of the Top 10 Colleges in the Midwest, according to U.S. News & World Report; and U.S. News, Money and Forbes magazines consistently rank Elmhurst as one of the Midwest’s best values in higher education.

Recruiting and retaining a diverse workforce is a critical component of the University’s mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst University is an EO Employer. Elmhurst University prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.

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