Assistant Director, Technology Support Services

Elmhurst University
Illinois, United States
Salary Not Specified
Posted Date
Aug 24, 2022

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Position Type
Administrative, Academic Affairs, Instructional Technology & Design (Campus), Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
Job Summary

Manages technology resources in teaching and learning spaces, and provides support for employees and students. Assists with technology, including hardware, software, networking, authentication, and university systems, and serves as a source of leadership in these areas for junior staff and student employees. Responsible for audiovisual technology during certain meetings, classes, and special events, which requires some evening and weekend hours.

Salary Grade


Essential Functions
  • Serves as a level two technology support representative for the Office of Information Services.
  • Supports the Service Desk via email, telephone, in-person meetings, and ticketing. Assists with leadership responsibilities for Service Desk student employees as needed.
  • Maintains campus hardware, including computers, mobile devices, printers, audiovisual equipment, and more.
  • Oversees logistics for employee onboarding and offboarding, moves, and position changes, including hardware and software preparation and deployment of macOS and Windows computers, peripherals, and telephones.
  • Plans, implements, and maintains technology hardware and software in labs, classrooms, and other spaces.
  • Provides event support, including setup, monitoring, and breakdown of audiovisual equipment, which will sometimes require evening and weekend hours.
  • Provides support for students and employees related to access, authentication, and network connectivity.
  • Assists with access and usage of university systems, including TeamDynamix, Kaseya VSA, Microsoft MECM, Citrix, Jamf, Office 365, PaperCut, Zoom, and more.
  • Manages assigned software licensing, renewals, installation, maintenance, and technical documentation for users, department staff members, and leadership.
  • Escalates issues related to technology account access and system errors and outages to appropriate department leadership in a prompt and detailed manner.
Other Duties and Responsibilities
  • Performs other duties as assigned.
Minimum Qualifications
  • Bachelor’s degree or equivalent experience.
  • Familiarity with sound equipment, projectors, cameras, microphones, and videoconferencing services.
  • Knowledge of Windows and macOS operating systems, hardware, and software.
  • Ability to troubleshoot issues independently or as part of a team.
  • Ability to multitask and provide quality assistance in urgent situations.
Preferred Qualifications
  • Technology related experience in higher education.
Working Conditions/Physical Requirements

Ability to work some flexible hours as needed for evening and weekend events that incorporate technology. Physical activities include repetitive motion and exerting up to 50 pounds of force in order to lift, carry, push, pull or otherwise move objects.

Work Hours

Position requires mostly daytime hours and some evening hours, depending on campus events and projects. Schedule is subject to change slightly depending on needs on a week-by-week basis, with advanced notice.

Posting Date


Closing Date

Open Until Filled


Special Instructions to Applicants

Please be aware that as a continued emphasis on keeping our community safe and healthy, we will require all faculty, staff, and students to submit verification of full vaccination for COVID -19.

Please provide 3 references, including name, phone number and email. This may be included in applicant’s cover letter or optional “other” document.

Elmhurst University is a leading institution of higher education that seamlessly blends liberal learning and professional preparation to help students reach their full potential. Elmhurst University offers more than 70 undergraduate majors, 17 graduate programs, degree-completion programs for busy adults, and the acclaimed Elmhurst Learning and Success Academy for young adults with developmental disabilities. Elmhurst University is one of the Top 10 Colleges in the Midwest, according to U.S. News & World Report; and U.S. News, Money and Forbes magazines consistently rank Elmhurst as one of the Midwest’s best values in higher education.

Recruiting and retaining a diverse workforce is a critical component of the University’s mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst University is an EO Employer. Elmhurst University prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.

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