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The Learning Center Administrative Assistant

Employer
Mount St. Joseph University
Location
Ohio, United States
Salary
Salary Not Specified
Posted date
Aug 20, 2021

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Position Type
Administrative, Academic Affairs, Academic Administration, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Student Affairs, Disabled Student Services, Other Student Affairs
Employment Level
Administrative
Employment Type
Full Time
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Status: Non-Exempt

Purpose:

Testing administrator for various University academic functions. Front facing office assistant to respond to face to face, email, and telephone communications. Responsible for general office duties. Duties:
  • Coordinate accommodated testing for students with documented disabilities.
  • Proctor exams and protect the integrity of all exams.
  • Maintain an electronic list of accommodated students, with accommodations indicated and paper files for accommodated students.
  • Create and distribute Accommodation Letters each semester.
  • Creates a distribution list each semester that contains all students currently registered with disability services and enrolled in courses.
  • Prepare accommodation notification folders each semester for each student with a current schedule.
  • Manage and fulfill requests for notes and alternative text.
  • Develop collaborative relationships with Faculty and Staff.
  • Serve as office technology liaison with other campus offices to facilitate testing operations.
  • Administer tests to support Admissions, Advising, Career Center, and Nursing.
  • Coordinate CLEP testing with Career and Experiential Education Center.
  • Responsible for maintaining, updating, and administering CLEP tests.
  • Coordinate Accuplacer testing with Admission.
  • Responsible for Accuplacer updates, creating appropriate tests, ordering Accuplacer units.
  • Coordinate testing for Nursing, including ATI, Kaplan, and NLN Nutrition.
  • Continue to improve testing services to benefit students.
  • Compile data as requested by Director and others.
  • Provide support to center staff.
  • Represent the Learning Center as first person contact for walk-ins, campus tours, phone calls, and emails.
  • Represent the Learning Center for Discover Days, Get Acquainted Days, Campus Showcase, and Campus Fairs.
  • Oversees day-to-day operations of the Learning Center. Involving the Director when necessary.
  • Maintain office equipment. Phones, PCs, Printer. Coordinate service calls.
  • Maintain and update all department forms including documents on MyMount.
  • Keep the office clean and organized to promote academic learning.
  • Coordinate and place orders for office supplies, business cards, nameplates, and testing materials
  • Update myMount access and update information.
  • Order business cards.
  • Create maintenance requests.
  • Create purchase orders.
  • Responsible for distributing mail, faxes, and packages.
  • Authorize pay for note takers.
  • Assist students that request study skill instruction and other success strategies.
  • Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the division; helping others accomplish related job results as and where needed.
Primary Contacts:

Learning Center, Students, Faculty, Coaches, Admissions, Career, and Experiential Education Center. Supervision Exercised:

Provides supervision and approves Paycom timesheets when Directors are not available. Supervision Received:

Reports to the Director of The Learning Center, Disability Services, and Project EXCEL

Education:

Associate Degree, Bachelor’s preferred. Experience:

Excellent interpersonal, organization, and time management skills; confidentiality and sensitivity to issues related to persons with disabilities; related work experience in an office environment; college or university setting preferred Specialized Training:

Proficient in the use of Microsoft Office programs; Accessibility Software

Skills/Attributes Customer Service:
  • Exhibit a "student/customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
  • Adapt willingly and quickly to changing priorities, responsibilities, and students' and faculty needs and expectations; demonstrate a good sense of humor and create a calm testing environment; anticipate and identify students' needs
  • Demonstrate sensitivity to issues related to persons with disabilities
  • Demonstrate an ability to facilitate transition and counsel students towards the realization of full educational potential
  • Demonstrated ability to recognize, appreciate and serve culturally diverse populations, special needs, and others
  • Available to rotate through multiple time frames of service operations
  • Demonstrate an enthusiastic approach to duties and a commitment to liberal arts education
Teamwork:
  • Collaborate well with others and help make Academic Support staff a cohesive group
  • Communicate, cooperate and collaborate well with others to achieve common office, division or College goals
  • Willingly assists in various responsibilities as appropriate within the Academic Support Division and other areas of the college as appropriate as required during high service demand times
Communication:
  • Develop and nurture an effective, productive, and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
  • Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity
  • Demonstrate strong written, telephone, and electronic (email and internet) communication skills and strengths in public speaking
  • Communicate information clearly and concisely and listen well to others
  • Demonstrate ability to work well with faculty and support staff from all departments
Accuracy:
  • Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights, or omissions
Initiative:

Technical:
  • Take immediate and independent action when necessary assuming initiative for creative problem solving
  • Demonstrate creativity and high energy
  • Accomplish tasks with follow through to completion
  • Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office


Work Environment, Physical Demands:

Multiple service hours; computer data input; multiple concurrent tasks with service interruptions; extensive customer contact; strict confidentiality; detailed work; ability to walk daily.

To apply, please send a cover letter, resume, and contact information with three professional references.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer

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