Assistant Director of Ticket Operations

Position Details

Position Information

Requisition Number

S1866P

Home Org Name

Athletic Ticket Office

Division Name

Director Intercollegiate Athletics

Position Title

Assistant Director of Ticket Operations

Job Class Code

BB21A/B

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

Auburn University Athletics seeks candidates for 2 positions as Assistant Directors of Ticket Operations. These positions will assist in the management and leadership of the athletic department’s ticket office and operations (Football, Men’s & Women’s Basketball, Gymnastics, Baseball and Softball).

The Assistant Directors must function in a number of leadership roles, customer service, game-day operations, sport specific ticketing operations, management for back-office ticketing software and technology and conflict resolution. Customer service is an essential responsibility of this position, selected candidate will be involved in assisting donors, faculty-staff, students, and the general public at the sales window, on the phone and through emails. This individual assists in the selection and training of all student employees. All operations must be completed in compliance with the Tigers Unlimited priority system, University Auditing, State, NCAA and SEC policies and procedures.

About Auburn: At Auburn, our work changes lives. Ranked by U.S. News and World Report as a premier public institution, Auburn University is dedicated to shaping the future of the people of Alabama, the nation, and the world through forward-thinking education, life-enhancing research, scholarship and selfless service. Auburn is nationally recognized for its commitment to academic excellence, community outreach, positive work environment, student engagement, and thriving community.

Why employees choose Auburn: Auburn University was named by Forbes Magazine as one of the state of Alabama’s best employers, with employees staying an average of ten years. Employees enjoy competitive benefits that include top-notch health insurance, generous retirement plans, tuition assistance for employees and dependents, flexible spending accounts and more!

Learn more about Auburn’s impact, generous employee benefits, and thriving community by visiting aub.ie/working-at-auburn .

Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit www.auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.

The official AU job title: Coordinator, Athletic Ticketing

Essential Functions

• Assists in the day-to-day operation of the ticket office. This includes daily customer service work, overall supervision of ticket office personnel, and gameday operations for all sports.
• Responsible for assisting patrons on the phone, in-person as well as through email communications, including the general ticket office email account.
• Serve as first line of supervision beyond part-time staff and student employees.
• Manages all facets of ticket operations for select sport(s) (ticket allocation, seat changes, set-up, ticket printing & shipping). Including post-season tickets operations for select sport(s) and events.
• Assists in the resolution of customer complaints or problems for donors, athletic coaches/staff, Auburn faculty/staff, alumni, public ticket purchasers and other assorted groups.
• Work in conjunction with Tigers Unlimited, Ticket Sales, Marketing and Communications on ticket sales plans, strategy, and timelines.
• Responsible for all reporting, requests, and Equerry reports regarding select sports.
• Responsible for the screening, hiring, and training ticket office student workers.
• Coordinate management of the ticket office portion of the SharePoint site with Athletics OIT .
• Assistant in managing Auburn Ticket Office social media accounts and strategy.
• Responsible for the maintenance and distribution of ticket scanners at football and select other event, including scanner set up and distribution.
• Responsible for upkeep and maintenance on all ticket related equipment; ticket printers, office printers, copy machine, postage machine, etc…
• Coordinates with Tiger Paws, Cheerleaders, Letterman and other campus/off-campus groups and their ticketing needs.
• Travel to select events to administer and distribute player/coach/administrator tickets and will call.
• Responsible for compliance to all state, University, NCAA, and SEC rules regarding ticket sales and distribution

Minimum Education and Experience

Education Level

Bachelor's degree from an accredited institution

Field of Study

Business Administration, Marketing, Communications, Sports Administration, or related field

Years of Experience

2

Area of Experience

Intercollegiate or professional sports ticketing operations

Requirements for Additional Job Levels

Level II- Bachelor’s degree in disciplines listed above plus 4 years experience with intercollegiate or professional sports ticketing operations

Alternate Minimum Education and Experience (If available)

Education Level

When a candidate has the required experience, but lacks the required education, they may normally apply additional relevant experience toward the education requirement, at a rate of two (2) years relevant experience per year of required education.

Field of Study

Years of Experience

Area of Experience

Requirements for Additional Job Levels

Minimum Skills, License, and Certifications

Minimum Skills and Abilities

Minimum Technology Skills

Minimum License and Certifications

None Required.

Desired Qualifications

Desired Qualifications

Master’s degree from an accredited institution

Experience with Paciolan ticketing system.

Posting Detail Information

Salary Range

$32,100 - $56,000

Job Category

Executive/Director/Management

Working Hours if Non-Traditional

City position is located in:

Auburn

State position is located:

AL

List any hazardous conditions or physical demands required by this position

Posting Date

07/26/2022

Closing Date

EEO Statement

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/31098
Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.
   • LinkedIn
   • AcademicKeys
   • The Chronicle of Higher Education
   • DiversityJobs
   • HigherEdJobs
   • HERC (Higher Education Recruitment Consortium)
   • Indeed
   • RecruitMilitary
   • The Tuskegee News
   • Professional organization or journal
   • Veterans Assistance Services
   • Disability Assistance Services
   • State Employment Service
   • Social Media
   • AU Job Bulletin
   • Notified by an Auburn employee
   • College or university Career Services
   • I went to the AU Employment Website directly (www.auemployment.com)
   • Other
2. * Do you have a bachelor's degree or higher from an accredited institution in Business Administration, Marketing, Communications, Sports Administration, or related field OR 8 years of experience in intercollegiate or professional sports ticketing operations?
   • Yes
   • No
3. * How many years of experience do you possess in intercollegiate or professional sports ticketing operations?
   
   (Open Ended Question)