To provide support services to students in various District
programs and services including, but not limited to, the
Career/Transfer Center, Assessment Center, Counseling and Special
Services, Extended Opportunity Programs and Services (EOPS),
Cooperative Agencies Resources for Education (CARE) and various
categorically funded programs; to refer students to other District
services and opportunities as appropriate; and to perform a variety
of tasks relative to assigned area of responsibility.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from an assigned supervisor.
May oversee the work of student employees.
May serve as a technical lead for lower level staff.
When assigned to the Counseling and Special Services or the
- Provide information and support services to students in various
District programs and services including, but not limited to, the
Career/Transfer Center, the Assessment Center, Counseling and
Special Services, EOPS,CARE, and various categorically funded
- Implement program activities that support student success as
defined in the Student Success and Support Program (SSSP) for new,
at risk, and continuing students.
- Respond to requests and inquiries from students, faculty, staff
and the public; provide information on admissions, financial aid
and registration policies and procedures; assist students to
complete various forms and applications; refer students to other
college services as appropriate.
- Design and develop promotional literature, pamphlets, forms,
and displays of the various services offered by the District;
update web pages and social media.
- Research, develop, and deliver presentations and
- Organize and market events and workshops; contact and make
arrangements for speakers; coordinate facilities and
- Provide assistance and support to faculty and administration,
- Perform data entry functions; enter, store, modify, retrieve
and print student information.
- Perform a variety of routine clerical functions; schedule
orientation and assessment appointments; maintain and order
informational handouts and brochures.
- May process financial transactions or contracts; initiate
requisitions and purchase orders, as required.
- May train and oversee the work of student employees; serve as a
resource and technical lead for other staff.
- Perform related duties and responsibilities as required.
When assigned to the Assessment Center
- Conduct program orientations and classroom presentations;
inform and assist students with methods to utilize Center services
and resources; organize and maintain a resources library.
- Assist students to research and pursue their college or career
interests; maintain an inventory of occupational, vocational and
training information and resources; meet with students to explore
- Provide students with transfer information, publicize transfer
activities and workshops, schedule and arrange campus visits with
four year university representatives; assist students with college
- Plan and implement events and activities such as but not
limited to Transfer Day/College Night programs and specialized
career and transfer workshops.
- Introduce students to career decision making models on an
individual or group basis; train students in the use of career
- Provide students with job search information and assistance
including local job market outlook, resources, leads and general
encouragement and support.
- Conduct pre-employment workshops to assist students with the
job search process including resume writing, interviewing
techniques and etiquette, appropriate dress and follow-up
When assigned to EOPS and CARE:
- Interview students to assess needs, interests, and individual
- Provide standardized and specialized assessment testing
services to individual students and in support of various campus
programs; provide testing information and materials; advise
students in correct test taking procedures.
- Review transcripts and evaluate assessment test results to
determine course placement level.
- Refer student to the appropriate career guidance courses,
counseling services, or District services and programs, as
- Maintain records and a database of services performed and
individual assessment results.
- Provide and support off-campus assessment services to South
Campus and area high schools, continuation schools, charter
schools, academies, and adult schools.
- Update and maintain the unit's web page
When assigned to categorically funded programs:
- Review student units, semesters and college transcripts to
determine initial or continued eligibility for EOPS services;
monitor academic progress, grant and financial aid eligibility of
EOPS and CARE students.
- Schedule and conduct EOPS and CARE orientation.
- Engage and participate in campus and community outreach
activities to promote the availability of EOPS and CARE
- Prepare comprehensive reports of EOPS and/or CARE student data
to be submitted to the Chancellor's office each semester; compile
and track data.
- Serve as program liaison for EOPS and CARE advisory committees,
regional meetings, and other community programs serving
educationally and economically disadvantaged students.
- Coordinate and attend program field trips and visits to four
- Maintain and track data and information contained on the
program application; make accurate progress reports.
- Provide assistance to students in categorically funded programs
and other students receiving public assistance; ensure students
adhere to established program rules and regulations; monitor
student progress and contact students in non-compliance.
- Recruit students interested in non-traditional careers; assess
participant's eligibility for the program; provide assistance to
students enrolled in the program regarding career choices and
- Recruit students for program enrollment; disseminate program
information to high schools, migrant groups, local agencies and the
public; conduct presentations regarding program services and
Ability to :
- Principles and procedures of student interviewing and
- Program goals, guidelines, policies, procedures and eligibility
requirements of assigned program or service.
- Current issues and trends relative to assigned area of
- Principles and techniques of job search including resume
writing, interviewing and follow-up.
- Principles and procedures of record keeping.
- Standard office procedures, methods and equipment including
computers, internet research, database and MS Office software
- Basic webpage and social media operations.
- Pertinent Federal, State and local codes, laws and regulations
and the California Education Code.
Education and Experience Requirements:
- Provide assistance and information to students with educational
or vocational barriers.
- Provide information to students and the public regarding
availability of District programs and services.
- Determine eligibility and matriculation requirements for new
and transfer students.
- Recognize and understand student needs and make appropriate
- Provide testing services to individual students and in support
of various campus programs.
- Respond to a wide variety of requests and inquiries from
students, faculty, staff and the public.
- Effectively present information to small and large groups.
- Work independently and as a member of a team.
- Prioritize assignments; organize and work on several projects
- Work in a dynamic, fast paced, and high demand
- Communicate clearly and concisely, orally and in writing.
- Establish and maintain effective working relationships.
- Sensitivity to and understanding of, the diverse academic,
socioeconomic, cultural, linguistic, ethnic backgrounds and
disabilities of community college students and staff.
- Sit for prolonged periods of time; extensive use of a computer
keyboard; lift 30 lbs.
Bachelor's degree from an accredited college or university with
major course work in business administration, education or a
related field and two years of increasingly responsible experience
providing information and career assessment services or a related
field to students.
Associate's degree from an accredited college or
university with major course work in business administration,
education or a related field and four years of increasingly
responsible experience providing information and career assessment
services or a related field to students.