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Institutional Effectiveness Coordinator

San Joaquin Delta College
California, United States
Salary Not Specified
Posted Date
Sep 2, 2022

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Position Type
Administrative, Academic Affairs, Academic Administration, Accreditation, Institutional Research & Planning, Other Academic Affairs, Business & Administrative Affairs, Business & Administrative Support
Employment Type
Full Time
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Performs highly responsible professional duties in support of the District’s planning, research, institutional effectiveness, grants, and accreditation processes and other programs and initiatives for institutional effectiveness. Responsible for coordinating all administrative functions and supporting the regular operations of the Office of Institutional Research and Effectiveness, including a variety of complex and technical administrative and research duties in support of the District.


Receives general direction from an assigned senior-level supervisor.
Exercises technical and functional oversight of lower-level support staff and/or student workers.


1. Performs a variety of complex, technical, and responsible administrative activities in support of institutional planning, research, effectiveness, accreditation, guided pathways, student equity and achievement, and grants.
2. Researches, compiles and analyzes a variety of information and data related to responsibilities; tabulates statistical data; prepares comprehensive analytical reports including charts and graphics; makes mathematical and statistical calculations. Produces high quality and professional reports.
3. Performs complex word processing, spreadsheet, and report writing tasks using a wide variety of software applications and techniques.
4. Attends and participates in a variety of professional meetings; prepares agendas and minutes, as necessary; researches and compiles information to assist and support committees and workgroups.
5. Assists in the preparation, development, and maintenance of the department budget and assigned grant budgets; analyzes and summarizes expenditures.
6. Assists to develop, facilitate, and implement a variety of District initiatives and programs.
7. Provides a variety of highly responsible support to the Accreditation Liaison Officer (ALO), the accreditation subcommittee, accreditation writing teams, and others involved in accreditation, including coordinating, organizing and supporting accreditation processes, developing, tracking and monitoring accreditation process timelines, and organizing workflow; maintains documentation on up-to-date ACCJC requirements; assists in coordinating trainings for college staff on accreditation processes and standards. Serves as a resource person for the accreditation subcommittee and the accreditation writing teams. Coordinates accreditation-related events, including peer-review team site visits.
8. Reviews, formats, and finalizes institutional effectiveness reports, accreditation reports, grant applications and reports, and District planning documents prior to submission/publication; verifies accuracy of information and ensures proper spelling, grammar and punctuation; in collaboration with the Dean, establishes and publishes timelines for completion, coordinating with other departments and offices.
9. Maintains the District webpage for the Office of Institutional Effectiveness, Equity, and Achievement, including the Planning and Accreditation webpages.
10. Coordinates the approval process for external and graduate research requests by preparing materials for review, corresponding with the requesting entity, and coordinating with District departments for data or research study participation.
11. Coordinates ad hoc research and data requests with the Institutional Research team.
12. Processes and monitors financial transactions for the department and grant-funded programs overseen by the department. Participates in the development and implementation of operational, administrative, and program policies and procedures.
13. Prepares a variety of correspondence, letters, and memos for the department.
14. Supports the design and development of surveys and online forms for a variety of District areas, including for faculty, staff, and administrative units. Develops results reports for dissemination. Maintains calendar of ongoing and recurring District-wide surveys.
15. Develops materials for presentations; may participate in presentations.
16. Develops and maintains databases for unit activities; coordinates with Information Technology Services regarding technology requirements of the unit.
17. Coordinates events, trainings, and activities; oversees planning, preparation, arrangements, operations, staffing and evaluation, as required.
18. Provides other administrative support for the department as required.
19. Performs related duties and responsibilities as required.


Knowledge of:

• Basic principles and practices of public administration including planning, organization, directing, and control.
• Research and technical report writing methods. Mathematics and statistical analysis practices.
• Principles and practices of gathering data, analysis, and presentation.
• Office procedures, methods and equipment including computer processes, word processing software, spreadsheets, presentation software; database software. Principles of business letter writing and basic report preparation.
• Principles and practices of filing and record keeping.
• Proper language usage, spelling, grammar, and punctuation.
• Pertinent Federal, State and local codes, laws and regulations and accreditation standards, policies, and procedures.

Ability to:

• Independently prepare correspondence and memoranda.
• Organize and schedule work to maximize efficiency.
• Work independently without supervision.
• Exercise independent judgment and discretion.
• Maintain a calendar of activities and schedule meetings appropriately.
• Operate office equipment and machines including computers, scanners, copiers, and fax machines.
• Respond to requests and inquiries from students, faculty, and staff.
• Work with sensitive and confidential information and issues using tact and discretion.
• Lead and direct students and lower-level staff.
• Maintain a variety of manual and computerized files and records.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain collegial and effective working relationships at all levels of the District.
• Work independently with minimal supervision, under pressure with frequent interruptions, and sensitive timelines.
• Organize work, set priorities and exercise sound judgement within areas of responsibilities.
• Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, linguistic, and ethnic backgrounds, and disabilities of community college students and staff as demonstrated by skills and abilities in cultural responsiveness and cultural humility.

Education and Experience Requirements

Bachelor’s degree from an accredited college or university with a major in business administration, education, social science, behavioral science, communications, English or a related field; Four (4) years of progressively responsible administrative support or program coordination experience, preferably in higher education.


Associate's Degree from an accredited college or university with a major in business administration, education, social science, behavioral science, communications, English or a related field; and six (6) years of progressively responsible administrative support or program coordination experience, preferably in higher education.

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