Media Specialist II-ITACD

Salary:

Disclosed within application questions.

Position Overview:

Under the general direction of the Manager of Media Services for the Office of Information Technology (OIT), the Multimedia Specialist II provides enterprise-level multimedia service delivery. Supports the University’s streaming and multimedia content systems, video conferencing, web conferencing, integrated applications, event management services. Develops, edits and produces technology-rich media content for courses, web, learning programs, etc.

Department Specific Essential Job Functions:

Provides support to those who use AV multimedia technology. Works in a flexible arena and cooperates with OIT personnel to support departments, events, faculty, staff and students.

• Creates, manages and administers streaming content, multimedia content, webcasts, lecture capture, video conferences and web conferences including set-up and troubleshooting for various academic and non-academic groups.
• Provides Tier II technical support and assistance to instructors, students and guests who utilize multimedia equipment. Troubleshoots problems and performs minor repairs and routine maintenance on multimedia equipment. Arranges for vendor services as needed.
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed on the Event Management System.
• Account for inventory of A/V and IT equipment before and after each event; assist with security procedures, monthly and quarterly inventory, and forecasting equipment needs.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
• Supports Multimedia Services operations including effective management and circulation of multimedia equipment resources. Multimedia equipment includes, but is not limited to, mobile presentation laptops, projectors, microphones, public address systems, video cameras, lighting systems etc.
• Maintains a customer-service attitude. Provides outstanding customer service and uses positive interpersonal communication skills. Works closely with Conference and Event Staff and promotes positive school/community relations. Demonstrates positive, collaborative and effective interpersonal relationships with administrators and colleagues.
• Creates and maintains documentation including diagrams, operational and support procedures. Publishes client-facing support documents to improve user experience.
• Researches and communicates new features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption.
• Continually updates skills and knowledge relative to the position and the technology industry.
• Performs other duties as assigned.

Qualifications

Qualifications / Experience Required:

Bachelor’s degree or an equivalent combination of experience and education. Three years’ industry professional experience in operation and setup of various types of Audio-Visual multi-media equipment. Experience in performing minor equipment repairs Inventory Management and maintenance.

Qualifications / Experience Preferred:

Degree specialization in mass media or public communications production or another relevant discipline or the equivalent in technical certifications and experience preferred. Experience in a higher education environment preferred.

Knowledge / Skills / Abilities:

Knowledge of various industry-standard applications including audio and video editing tools, studio controls, audio systems, and digital camera technology. Knowledge of a media center operation, resource management, and technology. Demonstrated proficiency designing and producing multimedia objects and applications.

Maintains a customer-service attitude. Provides outstanding customer service and uses positive interpersonal communication skills. Promotes positive school/community relations with strong passion to sports. Demonstrates positive, collaborative and effective interpersonal relationships with administrators and colleagues. Strong analytical, organization and collaboration skills. Ability to work well under pressure, handling multiple tasks and balancing multiple objectives, while consistently ensuring the timely completion of priority objectives. Ability to communicate technical concepts to non-technical users. Excellent verbal and written communication skills with the ability to author procedures, knowledgebase articles and proposals. An advanced working knowledge of and experience with the design, installation and technical support of messaging and cloud collaboration solutions in a large environment. Adheres to and complies with UCO’s shared values and the Office of Information Technology’s Code of Ethics. This position. Must be willing to work a flexible schedule to accommodate the Nigh University Center to include evening and weekends as needed. This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence and maintain a smart phone on which to receive telephone calls, email and SMS messages from servers and authorized OIT personnel.

Physical Demands:

Safety is the responsibility of every employee; therefore, all employees will be trained to perform work safely. Should you feel inadequately trained to perform a certain procedure, immediately discuss the problem with your supervisor. You will be evaluated in the area of safety practices during the annual evaluation period. If safety rules are violated, appropriate disciplinary actions will be taken, not to exclude termination.

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.