PC Support Specialist
- Employer
- Seton Hall University
- Location
- New Jersey, United States
- Salary
- Salary Not specified
- Date posted
- Aug 25, 2022
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology
- Employment Level
- Administrative
- Employment Type
- Full Time
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PC Support Specialist
Job No: 495345
Full Time/Part Time: Full-time
Location: South Orange
Categories: Staff
The PC Support Specialist provides expert support to the University user community. The types of
support provided includes repairs and replacement of faulty equipment, upgrading computers, installing
and supporting of University standard software on desktop and laptop computers as well as providing
support for network connectivity and printing on campus/remotely
Duties and Responsibilities:
Customer Service:
PC Support Specialist are responsible for troubleshooting computer related issues.
Hardware/Software Support:
Repairing laptops and desktops computers, ordering computer parts, working with vendors, software and hardware installs, support university events ensuring computers are functioning and documentation.
Mentoring:
Mentoring/training on Tech Support processes and procedures, and great customer service.
Works extended or different shift hours when needed (late evening, Saturday, Sunday, or holidays) Moving/Installing computer equipment around the university (including off campus sites)
Required Qualifications:
Associate's Degree required; a certificate from a technical institute may substitute for the degree.
A+ certification required, great troubleshooting and customer service skills, good
communication skills (written and verbal)
Desired Qualifications:
Microsoft MCSA, MCSE, Lenovo certification, Network +, familiarity with Jira, Apple MAC OS
Licenses and Certificates:
A+ certification Required
Salary Grade:
Staff Non-Union - SN140
Exempt/Nonexempt:
Nonexempt
Physical Demands:
Lifting, squatting, bending, carrying, standing, stooping, walking, pushing, pulling, bending
Special Instructions to Applicants:
Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.
Advertised: 04 Aug 2022
Application Closes:
To apply, visit https://jobs.shu.edu/cw/en-us/job/495345/pc-support-specialist jeid-11af2fd1e515644fac666695cebe8d5f
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