Student Academic Success Coordinator

The Whiting School of Engineering - Engineering for Professionals (WSE-EP) is seeking a Student Academic Success Coordinator to support students through their academic life cycle in the areas of student success, satisfaction, and retention. This critical role supports the outcomes of WSE-EP's students through a combination of high touch consultations with students around their academic goals, connecting students with resources and services to help them succeed, identifying and strategizing resources to drive student success, and data-driven decision making. A successful candidate will collaborate with internal and external stakeholders and serve as a subject matter expert in student success, satisfaction, and retention.

Specific Duties & Responsibilities

• In partnership with the Associate Dean and Manager of Academic Affairs and the Engineering Education Program Services Office, implements strategies to positively impact key metrics, (e.g., student satisfaction, student retention, and graduation rates)

• Manages student attrition through analyzing problem areas, determining solutions to eliminate or reduce the impact of potential barriers

• Identifies and implements processes and technological solutions (e.g., Degree Audit, OnBase) within the Office of Academic Affairs, which will address student and Faculty Advisor needs, in conjunction with EP student services partners

• In collaboration with the Manager of Academic Affairs, Office of Engineering Support and Advocacy, and Director of Enrollment Management, implements student success and retention strategies and match students with the appropriate resources to aid in their success

• Collaborates with WSE-EP leadership and key campus resources to facilitate the successful transition of students into WSE-EP through the new student orientation

• Maintains records of individual student data in accordance with the Family Educational Rights and Privacy Act (FERPA)

• Provides and partners in trainings to educate students regarding WSE-EP's academic policies, support systems, and resources

• Practices data-driven outreach, proactive resource referral, and timely academic solution interventions to meet the needs of students

• Partners daily with offices across the university (e.g., Registrar, Enrollment Management, Case Management, Disability Services, Faculty Advisors, Student Conduct, Career Services) to assist students in resolving issues, navigating support, and managing complex cases that may affect persistence, satisfaction, and degree completion

• Other duties as assigned

Minimum Qualifications

• Bachelor's Degree
• Three years progressively responsible experience in program administration in an academic environment
• Additional education may substitute for required experience and additional experience may substitute for required education to the extent permitted by the JHU equivalency formula

Preferred Qualifications

• Master’s Degree and 3 - 5 years' experience in at least one of the following areas: higher education program management, case management, advising, retention, or enrollment services
• Experience working with graduate professional, online students

Special Knowledge, Skills & Abilities

• Knowledge of and experience with working with students with a multitude of intersectional identities and creating inclusive learning environments for them to succeed and thrive
  
• Comprehensive knowledge of opportunities and challenges impacting international students
  
• Knowledge of higher education laws and regulations impacting students
  
• Strong verbal and written communication skills, including ability to present and write creative cogent communication with students
  
• Familiarity and comfort with analytical skills, with ability to summarize data for reflection and action by stakeholders.
  
• Project management and event planning skills, with the ability to effectively manage many simultaneous projects and issues
  
• Ability to maintain sensitive and confidential records and information
  
• Strong attention to detail, adherence to deadlines, and excellent follow through
  
• Ability to think critically and identify potential issues before they arise
  
• Strong MS Office Suite skills and high degree of comfort working with large databases and spreadsheet

Classified Title: Academic Program Administrator
Working Title: Student Academic Success Coordinator
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $46,560 - $64,100 - $81,650 annually (Commensurate with experience)
Employee group: Full Time
Schedule: Mon. - Fri., 8:30 a.m. to 5 p.m.
Exempt Status: Exempt
Location: Remote
Department name: EP Personnel
Personnel area: Whiting School of Engineering

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

The successful candidate(s) for this position will be subject to a pre-employment background check.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm