Police Dispatcher (Police Dispatcher I), Public Safety

Police Dispatcher (Police Dispatcher I), Public Safety
California State University, San Bernardino


Job No: 516162
Work type: Staff
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, Safety

About CSUSB

California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:

• Build your future
• Work with the best
• Be your authentic self
• Focus on you
• Make a lasting impact
• Work for a purpose that is greater than your own
• Bring everything you are, become everything you want to be

Department Summary

The CSUSB Police Department was established in Jan. 23, 1974, and is a full service, California POST-certified law enforcement agency that employs 19 sworn police officers and active support staff for the service and protection of the campus community on a 24/7/365 basis. The department is responsible for the 471-acre northern San Bernardino campus and also for the surrounding area including the campus and outlying residential, canyon, and foothills. The peace officers of this department have a statewide police authority and are vested with law enforcement powers and responsibilities, identical to the municipal police or sheriff's departments in our community.

The Police Department strives to provide "Quality Service" by providing professional service with honor, integrity, and a commitment to excellence to the community. We perform our mission through diligent crime prevention, victim assistance, and emergency response preparedness. We believe campus safety is a community effort and embrace a community partnership and problem-oriented policing philosophy. We strive daily to live by our department motto, "Campus Safety through Service."

Job Summary

Under the general supervision of the Police Chief and Police Lieutenant, the Police Dispatcher primary responsibilities, include but are not limited to: receive information, complaints, requests, and signals from a variety of communication equipment; evaluate information received, determine a proper course of action, and disseminate information; handle police, parking, and other types of radio traffic; maintain all information in a computer-aided dispatch system and perform other duties as assigned.

Responsibilities include but are not limited to:

• Incumbent will operate and monitor radio and communication equipment in accordance with FCC regulations, to dispatch units to emergency and non-emergency calls. Prioritizes calls for service. Identifies locations where assistance is needed, makes rapid determinations as to availability and proximity of the nearest emergency personnel and equipment and monitors the location and status of units in the field. The incumbent assigns field personnel through the use of the CAD system. Receives and transmits information to units in the field. Elicits and record pertinent and accurate information and uses judgement and discretion to rapidly assess the nature and priority of the information and the necessary response. Keeps the Watch Commander informed of situations involving officer safety and dispatches personnel according to operational needs. Notifies other jurisdictions or public safety agencies upon officer, supervisor or Watch Commander request. Disseminates notifications to University administration and community.
• Incumbent monitors radio transmissions from other law enforcement agencies and responds to requests for emergency assistance. Maintains knowledge of City and University geography and streets. Interpret various laws, regulations, policies and procedures to successfully apply and adhere to that understanding. Makes inquiries into county, state and federal national computer data banks to obtain information requested by officers or other law enforcement personnel. Enters, updates and retrieves information on wanted persons, stolen property vehicle registration, stolen property/vehicle and other information from computer and teletype networks. Sends, receives and decodes teletype information.
• Incumbent may perform matron duties on occasion; performs clerical duties as they relate to the service of the public and to the maintenance of police records. Operates digital surveillance video data when requested. Tests and inspects equipment as required. Reports faulty equipment to Supervision. Maintains and updates after hours call outs for the campus. Operate other telecommunication equipment such as Live Safe, Rave, Gems, Blackboard connect, Informacast, satellite phone and alarm monitoring system. Provide administrative support to the department.
• Other job related duties as assigned.

Employment Status: Full-time, Probationary, “Non-Exempt” position with the possibility of converting to permanent.

Application Review Deadline: This position will remain open until filled. The initial review of applications will begin on August 11, 2022.

Work Schedule:

Work schedule consists of shift work including nights, weekends, and holidays.



Key Qualifications

• Must have completed or be able to attend and successfully complete, the Police Officer Standards and Training (P.O.S.T) Dispatch Course. Candidates who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate will be required to pass a written test related to essential dispatching skills.
• Must have the ability to accurately interpret written policies, follow oral and written instructions, and transfer information such as rules of the FCC and 10-Code.
• Must have the ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine, and emergency situations.
• Must have the ability to work in a multicultural/multiethnic environment.
• Applicants must have the ability to work with a diverse group of people.
• Working knowledge of legal codes, requirements, procedures and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
• Ability to effectively converse using police radio systems.
• Working knowledge of public safety-related agencies and the respective communication protocols.
• Achievement of the P.O.S.T. Dispatcher certificate.
• Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary.
• Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations.
• Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
• Ability to accurately interpret written policies, follow oral and written instructions, and transfer information.
• Ability to provide clear and concise verbal directions quickly and accurately.
• Ability to present and summarize information in a variety of written formats, using clear and concise language.
• Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals.
• Ability to maintain the confidentiality of sensitive information.
• Selected candidates must be able to successfully pass a background investigation, written exam, pre-employment medical examination, psychological examination, which requires fingerprinting and background (including criminal record) check.

Education and Experience

• Applicants must possess a high school diploma or equivalent.
• 
  Applicants must possess one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years.
  

Preferred Qualifications

• P.O.S.T. approved and certified candidates are desired.

Salary:

*Salary commensurate with the background and experience of the individual selected.

Anticipated Hiring Range: $3,120 - $3,813 per month

Classification Hiring Range: $3,120 - $5,602 per month

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)


To view full description and to apply, visit: https://www.csusb.edu


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